Last Saturday 4/26 the bar was packed and there was only 1 bartender and she was trying to take care of the whole place by herself. My group, along with others had to leave because we couldn't get served. It was a s**t show. I really felt sorry for her. There was a cook, but he didn't even run the food out, just dropped it and she had to run it. We were there a couple of months ago on a Saturday afternoon and it seemed like that day that there were more employees than customers. We will go back, but not sure what was going on last weekend.
Extremely disappointed in the service. Watching staff stand around avoiding eye contact chatting with each other while we waited 45 minutes for a burger & chicken wrap was beyond ridiculous. Ended up leaving because we were out of time.
Food is so-so, we’ve been there before and had poor service. Decided to try again. Won’t go back. I suggest you go elsewhere if you value your time and good service.
Atmosphere: 2
Food: 3
Service: 1
Angela Sypniewski
We highly recommend Lucy's. The food is amazing, and the owners are very personable and kind. They make sure everything is up to expectations.
Tim
Decided to give this place a chance again. Friday our service was great, the young man seemed to want to earn his tip. Bluegill and fried cod were just ok. Sunday afternoon we went for a bite before I had to go to work. Walk up to the bar and get ignored for a few minutes. Waitress took our order, just two sodas, a burger and a wrap. 45 min later we're still sitting there without even a check in or update for us. Paid for our sodas and left. What is it with this place and its employees? Do none of them like to make money?! We may not be regulars but we are locals who go out a lot. Bye
Atmosphere: 2
Food: 2
Service: 1
Frank the Tank
We've been here before and always had a good experience. Today's visit, however, was a great disappointment.
Before I begin, please note that I prefer not to leave a rating lower than 3 stars. Before I do so, I always try to discuss with the manager. Before leaving, I asked "may I speak to the manager?" The response was an immediate and disgruntled "why?" To me, that speaks volumes.
Service was absolutely horrible. When we arrived and picked our table, we weren't greeted for over 10 minutes. I generally don't mind waiting, but several of the staff walked by without saying anything, for example, "we'll be with you soon." And when we were finally greeted, it was very much not a greeting. There was no "welcome" or "how are you?" It was the most transactional experience I've ever had.
We each ordered a drink...both promptly received. Side note: White Claw is not analogous with Carbliss. When we got our drinks, we thought it was time to order dinner. Menus were out, but at that point closed because we knew what we wanted. There was no "would you like to order?" We had to prompt, which seemed to bother the waitress/bartender. She had to go and get her pen and pad.
Food was up fairly quick. I ordered the Brisket Sandwich. Despite looking good, the beef was tough...more like a couple of pieces of beef jerky with BBQ sauce on it.
Service continued to be dismal. There was no follow up to see if we needed anything (except another drink when we were ready to leave). We asked for the bill. Again we waited...and waited. Once I had the bill, I tried to pay using the Clover QR code. It didn't work. We waited a little longer, then I finally went to the bar to pay. This is when I asked to speak to a manager.
If we ever decide to go to Lucy's again, I'll update this review accordingly.
Atmosphere: 4
Food: 1
Service: 1
Eimee Izthachu
FYI: White Claw is not the same as Carbliss.
Three stars is the lowest review I will give. I'm being generous right now. My husband & I stopped in today at 6³⁰; there were 4 bartenders on a pretty low-volume day, about 20 customers. We waited 10 minutes before a bartender came to take our order. 10 minutes. In those 10 minutes, 3 bartenders walked past us, and 3 bartenders made eye contact with us from behind the bar. Finally, we saw one bartender talk to another regarding us, as she was staring right at us at the time. Before the bartender came to our table, she stopped at another table to check in on them. Finally, we were asked what we'd like to order. I ordered a Black Cherry Carbliss. When she came back to the table, she said they were out of BCC but offered a BC White Claw. Uhh...NOT equivalent, thanks. The bartender then turned to walk away, even though we both had closed menus in front of us (and I'm certain they saw the menus opened, previously). I had to stop her and ask if we could place an order. I ordered a Rueben wrap, vs sandwich. It was tiny in comparison (I've ordered the Reuben before). It was very void of meat and cost an extra $1 for a wrap.
When the bartender came to ask how our food was, she started walking away without asking if we wanted another drink; we've now been here for an hour. I addressed the drink before she walked away.
Previously, we had great experiences here...tonight is a game changer. We will try again to see if this is the new norm. I'm hoping this is this bartenders first day at such a job and not indicative of how Lucy's is doing business these days.
Last Saturday 4/26 the bar was packed and there was only 1 bartender and she was trying to take care of the whole place by herself. My group, along with others had to leave because we couldn't get served. It was a s**t show. I really felt sorry for her. There was a cook, but he didn't even run the food out, just dropped it and she had to run it. We were there a couple of months ago on a Saturday afternoon and it seemed like that day that there were more employees than customers. We will go back, but not sure what was going on last weekend.
Food and service is very good 👍 Family friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Loaded Tater Tots, Bacon Cheese Burger, Chicken Strips, Chicken Wings, Hamburger, Patty Melt
Great service and great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom and Swiss, Buffalo Chicken Dip, Reuben Wrap, Peanut Butter Bacon Burger, Chicken Strips, Chicken Wings
Love this place! Can't go wrong with their fish fry and the cheese curds are delicious!
Atmosphere: 5
Food: 5
Service: 5
Had the fish . It was very good. The server was very hospitable and made sure we had everything we needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom and Swiss, Popcorn Shrimp, Mozzarella Sticks, Chicken Strips, Chicken Wings, Meatloaf, Mini Tacos
Very good did and cold drinks
Atmosphere: 5
Food: 5
Service: 5
Awesome food, great service, relaxed fun atmosphere.
Great service, great food!
Atmosphere: 5
Food: 5
Service: 5
Was ok, when serving fish they need to season it simple garlic, lemon pepper,
Atmosphere: 3
Food: 3
Service: 3
Vegetarian options: Salads
Parking: Has handicap ramps and parking spots
Kid-friendliness: No kids menu but has general burgers and pizza for the kids
Wheelchair accessibility: Front access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom and Swiss, Popcorn Shrimp, Buffalo Chicken Dip, Mini Corn Dogs, Tortilla Burger, Reuben Wrap, Mozzarella Sticks, Chips & Salsa, Peanut Butter Bacon Burger, Loaded Tater Tots, Bacon Cheese Burger, Buffalo Chicken Wrap, Spinach Artichoke Dip, Chicken Strips, Chicken Wings, Hamburger, Wisconsin Cheese Burger, Nachos, Mini Tacos
Restaurantji Recommends
Extremely disappointed in the service. Watching staff stand around avoiding eye contact chatting with each other while we waited 45 minutes for a burger & chicken wrap was beyond ridiculous. Ended up leaving because we were out of time.
Food is so-so, we’ve been there before and had poor service. Decided to try again. Won’t go back. I suggest you go elsewhere if you value your time and good service.
Atmosphere: 2
Food: 3
Service: 1
We highly recommend Lucy's. The food is amazing, and the owners are very personable and kind. They make sure everything is up to expectations.
Decided to give this place a chance again.
Friday our service was great, the young man seemed to want to earn his tip. Bluegill and fried cod were just ok. Sunday afternoon we went for a bite before I had to go to work. Walk up to the bar and get ignored for a few minutes. Waitress took our order, just two sodas, a burger and a wrap. 45 min later we're still sitting there without even a check in or update for us. Paid for our sodas and left.
What is it with this place and its employees? Do none of them like to make money?! We may not be regulars but we are locals who go out a lot.
Bye
Atmosphere: 2
Food: 2
Service: 1
We've been here before and always had a good experience. Today's visit, however, was a great disappointment.
Before I begin, please note that I prefer not to leave a rating lower than 3 stars. Before I do so, I always try to discuss with the manager. Before leaving, I asked "may I speak to the manager?" The response was an immediate and disgruntled "why?" To me, that speaks volumes.
Service was absolutely horrible. When we arrived and picked our table, we weren't greeted for over 10 minutes. I generally don't mind waiting, but several of the staff walked by without saying anything, for example, "we'll be with you soon." And when we were finally greeted, it was very much not a greeting. There was no "welcome" or "how are you?" It was the most transactional experience I've ever had.
We each ordered a drink...both promptly received. Side note: White Claw is not analogous with Carbliss. When we got our drinks, we thought it was time to order dinner. Menus were out, but at that point closed because we knew what we wanted. There was no "would you like to order?" We had to prompt, which seemed to bother the waitress/bartender. She had to go and get her pen and pad.
Food was up fairly quick. I ordered the Brisket Sandwich. Despite looking good, the beef was tough...more like a couple of pieces of beef jerky with BBQ sauce on it.
Service continued to be dismal. There was no follow up to see if we needed anything (except another drink when we were ready to leave). We asked for the bill. Again we waited...and waited. Once I had the bill, I tried to pay using the Clover QR code. It didn't work. We waited a little longer, then I finally went to the bar to pay. This is when I asked to speak to a manager.
If we ever decide to go to Lucy's again, I'll update this review accordingly.
Atmosphere: 4
Food: 1
Service: 1
FYI: White Claw is not the same as Carbliss.
Three stars is the lowest review I will give. I'm being generous right now. My husband & I stopped in today at 6³⁰; there were 4 bartenders on a pretty low-volume day, about 20 customers. We waited 10 minutes before a bartender came to take our order. 10 minutes. In those 10 minutes, 3 bartenders walked past us, and 3 bartenders made eye contact with us from behind the bar. Finally, we saw one bartender talk to another regarding us, as she was staring right at us at the time. Before the bartender came to our table, she stopped at another table to check in on them. Finally, we were asked what we'd like to order. I ordered a Black Cherry Carbliss. When she came back to the table, she said they were out of BCC but offered a BC White Claw. Uhh...NOT equivalent, thanks. The bartender then turned to walk away, even though we both had closed menus in front of us (and I'm certain they saw the menus opened, previously). I had to stop her and ask if we could place an order.
I ordered a Rueben wrap, vs sandwich. It was tiny in comparison (I've ordered the Reuben before). It was very void of meat and cost an extra $1 for a wrap.
When the bartender came to ask how our food was, she started walking away without asking if we wanted another drink; we've now been here for an hour. I addressed the drink before she walked away.
Previously, we had great experiences here...tonight is a game changer. We will try again to see if this is the new norm. I'm hoping this is this bartenders first day at such a job and not indicative of how Lucy's is doing business these days.
Atmosphere: 4
Service: 1
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