Chicken Palace and La Jarochita

So the chicken was pretty good. But they forgot my sides and guacamole. By the time i realized i was already home. I paid almost 50 for the 2 chicken special and my guacamole. And for that i was just extremely disappointed.

Atmosphere: 3

Food: 3

Service: 2

2 Pollos Entero Especial
The chicken was good and portion size was large but I had problems picking up my order. My husband ordered I just went to pick up andn i don't usually use doordash which is what he used and didn't realize I had to confirm inside the app first. I did show her a confirmation code and the receipt inside the email but she would not listen and kept on about others not doing it correctly and how 7 people this and that. I called home and had my sin confirmenin app and then I tried calmly to ask if she could check it on her end but she looked just as confused with what I was saying. I finally got to a point I was so frustrated I grabbed my food and headed home only to realize the guacamole and side of tortillas I ordered were not in the bag. I didn't have it in me to go back and deal with it so I took it as a loss. So for almost 50.00 worth of food i was just disappointed. I am not sure if I would order or go back to this store specifically again; maybe I'll try the one by 34th and national instead.

Atmosphere: 2

Food: 3

Service: 2

RACIST STAFF!!! I drove by this place which looked familiar from social media. I was ecstatic to try something new…only to be dehumanized and mistreated. I was the sole black person in the building (which I didn’t mind until) I was met with judgmental glares. I was blatantly ignored for a MINIMUM of 10 minutes before my order was even taken. Instead of being serviced, I was told to wait as the young cashier left to cackle with coworkers. She returned and shooed me off/rudely gestured for me to wait as she deprioritized me for multiple phone calls. Basically, I was put on hold for orders which came after me?! I finally received my fruit cup after an unnecessary wait. All to which I responded gracefully and waited patiently/quietly for. The workers were speaking amongst themselves in Spanish, which sometimes seemed to be targeted at me. Two male staff members were staring at me with predatory disdain. Literally staring at me like I was a piece of meat whether I looked away or smiled sheepishly. The older lady with the glasses creepily stared AS she talked on the phone. She also never broke eye contact despite being close in proximity. It was extremely awkward and made me feel uncomfortable.
This is when it gets good- or bad. I decided to add on two birria tacos. I was told there was a minimum purchase requirement of three tacos. Looking back, this was a lie as tacos are individually priced on the menu. I made a quick call during my transaction as I was having an issue with my card. A phone call which lasted 17 seconds long. The older lady with the glasses made exasperated expressions throughout the length of this call. She started sighing dramatically and saying “Oh my god!”. She rolled her eyes and was trying to get the other employees to laugh at me. She was overly-exaggerated and visibly annoyed with me. This was completely unwarranted as I was kind and accommodating. I am a young black woman, she is an older lady, and I felt bullied/targeted. I felt the need to advocate for myself. I told her that she was being rude to me without knowing me/my story. I also told her she needed to pray and ask God for forgiveness. She continued to disregard me. I stated that she had a bad attitude, she acknowledged this, and agreed. Repeating the words “I know”.
This entire experience sickened me, completely dwindled my high energy. I entered with a smile and left with a frown. I told her I no longer wanted the tacos. I hardly wanted to spend ANY of my money at their establishment. I still appreciated their service and bought the fruit cup since it was already prepared. I thanked the rude lady and left. My frustration led into tears. This is some of the WORST customer service I’ve EVER experienced!
If you are black, DO NOT shop here. If you’re non-black and care about individual’s right to be treated kindly, DO NOT shop here. The fruit cup was mediocre and surely wasn’t worth the turmoil. Save yourself the embarrassment and heartache.

Atmosphere: 1

Food: 1

Service: 1

I love their stake tacos

Food: 5

We always order chicken and stuff from this location. They are fast and tasty grilled chickens, and they have a variety of salsas to choice from too.

Atmosphere: 4

Food: 5

Service: 5

Great place & amazing food!! Even though the cashier didn’t know English she was patient with us and did a good job making sure we got good food and service!!

Atmosphere: 5

Food: 5

Service: 5

This is just mainly mangoes, there was hardly any mango sorbet in the mangonada for the price that was paid for them. Usually don’t have any issue, the quality is just getting worse each time i go. Most likely will go to a different location the next time!

Atmosphere: 2

Food: 1

Service: 2

The best

Atmosphere: 5

Food: 5

Service: 5

Clean place, Great authentic Mexican food, nice atmosphere, nice people, good prices on everything.

Atmosphere: 4

Food: 5

Service: 5

The food is amazing

Atmosphere: 5

Food: 5

Service: 5

TERRIBLE customer service!!!!! The lady with the glasses needs to be fired before she get someone hurt!!!!

Atmosphere: 1

Food: 2

Service: 1

Food made me SICK and the server there is absolutely disrespectful and disgusting!!!!

Atmosphere: 1

Food: 1

Service: 1

So everytime I come to this establishment I feel unwelcomed and just disrespected by the way they speak to me I’ve gave them many chances and its clearly not me I went in with a GREAT MOOD and the lady with the glasses needs to be FIRED she will ruin your establishment !!!!! Disrespectful after we’re spending our hard earned money at this place ?!!!! Please !!!!

Atmosphere: 1

Food: 1

Service: 1

never had a issue ordering food and this last time the service was horrible and I was being rushed to order also when about to pay and tried to tell the person before I pay with my card like other times before the lady quoted me and exaggerated amount and when I told her I wasn't done ordering and that I would have to pay cash after telling her I have a card she said oh well I cant take your order if you can't pay in cash. Mind you never ever has this happened any other time

Atmosphere: 3

Food: 5

Service: 1

Food was just ok service not so good chicken was dry