Chili's Grill & Bar
Milwaukee Mitchell Int'l Airport, 5300 S Howell Ave, Milwaukee
(414) 747-5252
Recent Reviews
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Stopped in for a drink before my flight. Corey was a great bartender.
Atmosphere: 5
Service: 5
Had the bacon breakfast taco and it was actually amazing. Was very surprised that it was from Chili's and at the airport to top it off!
Atmosphere: 5
Food: 5
Service: 5
DO NOT BOTHER GOING HERE.
I had two hours available before my flight, so I decided to get breakfast. Tried ordering from the table QR by following the instructions. App said there was a problem and to contact the server. Did not see a server, so I went to the lady at the bar register. She said the server had to open the code at the table, and she would tell him to come over. Saw him deliver a couple of orders but never came by. I now had about an hour left before my flight and didn't want to chance this place getting me out on time so I got up and left. STAY AWAY
Service: 1
Don't go here. Was told to sit at bar to get faster service. No one helped for several minutes and when I asked they said order from the online menu. Link to online menu took me to other sites scan a different menu it finally worked. No way to order water. Bar staff very impolite and took orders from others but not me. Ordered a grilled chicken sandwich online out came and overcooked fried spicy sandwich. Don't recommend.
Atmosphere: 2
Food: 1
Service: 1
Overcharged and told they can't do anything. You have to order through your phone since no one will take your order directly, this leads to overcharging. Track those totals.
Atmosphere: 1
Food: 3
Service: 1
When you aren't open your posted hours, you get a 1 star review. Sorry, that's the rules. It's not difficult to keep Google updated with accurate hours. Even the Chili's website says this location is open until 9p. Had a flight delayed, needed something to eat. Walked up to the host stand at 8:02p and had someone walk briskly over just to literally shout at us that they were closed for the evening. Thanks for nothing.
Atmosphere: 1
Food: 3
Service: 1
I don’t expect gourmet service at an airport, but this location was an outright embarrassment to your brand. I waited at the hostess stand for over 15 minutes—not during a rush, not with a line—just standing there, being actively ignored by every employee who walked by. No greeting, no wait time update, no acknowledgment that I even existed. It was like trying to dine in a ghost town run by people who resent hospitality.
Tired of being invisible, I went over to the Togo counter—big mistake. The man working there didn’t say a single word. Not “hi,” not “what can I get you,” not even a grunt. He took my card and handed it back with all the warmth of a malfunctioning kiosk. Chili’s, if you’ve started hiring mannequins, just say that.
And then? I waited. Again. Forever. No updates, no food, no eye contact. Just standing in limbo while employees moved like they were underwater and completely uninterested in doing their jobs.
This wasn’t just bad service—it was anti-service. It felt like every staff member was on a personal mission to make sure no one ever comes back.
Chili’s, this is your name on the door. If this is the experience you’re okay with serving in one of the busiest public settings in the country, then you’ve completely lost the plot. Fix it.
Atmosphere: 1
Food: 2
Service: 1
There was a hair in my food, and they added two entrees to our bill, which seemed super sketchy! Make sure you review your bill, I think they expect you to just pay on your phone and leave. We overheard one of the waiters brag about making $700 one day, which makes me wonder if they add entrees to people’s meals and pocket the money.
Atmosphere: 3
Food: 3
Service: 3
Not too many airport food choices impress me but this time was an exception. We had an early morning flight and wanted some breakfast. Chilis has a southwestern omelette that was excellent. And the service was outstanding. Thanks Peggy!
Atmosphere: 4
Food: 5
Service: 5
I mean how do you rate an airport Chili's? Bill and Ruhama are superb humans working under bizarro circumstances like Darin and Amy (and a manager I hope to never meet). The people who spend time here better tip well because what a life this must be for those who serve. High props to Ru and Bill but the others mentioned need to be checked.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Love the staff
Atmosphere: 5
Food: 5
Service: 5
Service was fine, and food tasted good. However I now have the worst case of food poisoning from the cheeseburger I ordered :(
Atmosphere: 3
Food: 2
Service: 3
A solid Chili's experience. Stick with what they do well - burgers and fries - and you'll be happy.
Atmosphere: 4
Food: 5
Service: 5
Outstanding service, I always said if the server is attentive, give you an excellent service; the rest easy to gain a loyal customer. Kudos to Anaberta!
Atmosphere: 5
Food: 5
Service: 5
Can't speak to the food, but they are not open until the last flight. I tried to get a table at 7pm and was told that they were closed even though there were plenty of people in the restaurant and there were flights for another 2 hours.
Atmosphere: 1
Food: 1
Service: 1
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