Cousins Subs

Visited this location on 12/30 around 630pm. The location ran out of bread and other veggies. The two associates working were not friendly and were more focused on closing the store than dealing with the long line of customers waiting to spend money. This was my first experience at Cousins and I will be not returning for a second, unfortunately.

Atmosphere: 1

Food: 3

Service: 1

Horrible service from one of the best sandwich shop brands. I visited on 12/12/25. Employees acted like they were doing me a huge favor by making my sandwich at 6:20 PM. Very racist in their approach - not too friendly to people with light skin. They then proceeded to close the restaurant early at 6:30, leaving dozens of passengers little to no options for eating. Your posted hours state that you are open until 8:00. Unacceptable Cousins - you need better employees at this location.

Atmosphere: 4

Food: 4

Service: 1

One sub was $27 after taxes. We got a bacon and chicken sub that was 15 inches so it was split into 2 sandwiches. One of the sandwiches had literally no bacon or cheese on it. I’m not sure how that is even possible. The chicken looked like the outside of an omelet where it was one thin folded over sheet of chicken. I’ve never described chicken as a “sheet” before. Overall, this was both the most expensive sub I have ever bought by far, and the worst sub I have ever bought by far

Atmosphere: 1

Food: 1

Service: 1

just now
New
Showed up at 6:21 PM and tried to order and the guy had an entire attitude and said that he would help me but I’m his last customer in a complete and utter tone from hell. I told him don’t worry about it but why does your website say you’re open until eight and how would people know that at an airport. Even if it closes at 6:30 PM, it wasn’t 630 and I did not need the attitude for no reason. Everybody right now is dealing with delays and issues with their flights due to the shutdown and nobody needs to be treated with disrespect.

I could hear him, mumbling into another coworker about the customer in front of me. If you don’t like your job, there’s a lot of people looking for jobs right now.

Typically I love coming to this location before heading out of town. But today- no ma’am. What I noticed was the fries we ordered seemed partially full. Not sure if they measured to account for the 3 we ordered. For some reason the lengths of the two cheesesteaks we ordered were significantly and noticeably shorter than the turkey sub. I understand the food is higher priced at the airport- as that’s standard; however, the fries and inconsistent bread sandwiches definitely was not it. I will say the food was fresh and was prepared quickly.
Here is the major issue. When riding my 3rd sandwich I stated I wanted to make it a meal. Vicky stated we don’t have meals. I looked back at the menu/screen and re read the step 3 that stated “Make It A Meal”. I said it says make it a meal and as Vicky was starting to respond the manager who was on the grill turned around and raised her voice and said “ We don’t have meals everything is sold separately”. I proceeded with my order. Then I confirmed with Vicky if the individual who just make the statement was the manager. After filling up my soda cup the soda started to spill from the cup and was dripping. I asked the lady (not the manager or Vicky) if there were any napkins. She said they would place napkins in the bag once we received our order. I explained that my soda was leaking. The manager began interjecting again to ask the employee what I was asking for while the employee was attempting to hand me a towelette to clean up.

I’m not a big fan of the Make it A meal as it seems a bit misleading. But do to the managers presentation when spending almost $70 in this recession - I’ll be going to the location outside the airport going forward.

Atmosphere: 3

Food: 2

Service: 1

Tried ordering a steak sandwich and was told they weren’t cooking them anymore and with attitude because they had to clean the grill, this is at a busy airport at 4 o’clock in the afternoon unbelievable.

Atmosphere: 1

Food: 1

Service: 1

The slowest, most useless service ever – the absolute worst place because it's an airport. The work crew had zero hustle and seemed to not care about getting people on their way to their flights.

I wasted 18 minutes in line and left empty-handed, just like two other potential customers did before me.

No meal was eaten by me because I had to cut my losses in time, therefore, I cannot comment on the food itself.

Service: 1

My sub was bland, didn’t even get to eat it. When I brought it to the attention of the person making my sub, advising it was missing oil & oregano, he tried to convince me it doesn’t normally come with that. However, without those two ingredients it doesn’t even taste like a cousins sub, it taste like a regular sandwich. I’m highly disappointed. The person’s preparing the sub also suck, his customer service skill suck and he need to do better! And I left a nice tip so I’m extremely upset! I wouldn’t recommend anyone get their first experience from the airport! Please just get a sub in the city! Wayyyyyy better

Atmosphere: 1

Food: 1

Service: 1

Restaurant was open bright & early and there was no line. The lady serving was very nice. Fresh and fries didn't taste stale.

Atmosphere: 3

Food: 3

Service: 3

Nice to grab a quick bite before our flight!

Atmosphere: 2

Food: 4

Service: 4

Will not provide a cup for water, will not give napkins when asked, and for the order wrong. Good bread, overcooked meats. Blah.

Atmosphere: 1

Food: 1

Service: 1

I've never had to give a review before but i cant help it. Sorriest excuse for a sub ever. Paid $15.67 for a 7 inch sub that's quite literally barely full.

I come to town for a few things. And cousin subs are one of them. I was so disappointed The sub had no meat in it like at all. Full of lettuce and tomatoes Only. It is sad they couldn't get it a Turkey sub, right, it put a horrible taste in my mouth. I'll never go here again.

Atmosphere: 1

Food: 1

Service: 1

Believe the hype.

Atmosphere: 3

Food: 1

Service: 3

Order two subs and French fries. The French fries weren’t even cooked all the way through and the employee told me they cook them to a set time and there was no way they weren’t cooked. You tell me if you can eat a frozen french fry. The other customer next to me even tried to help. Worst customer service ever. Asked for the sub to be cut into fours, they can only cut it once I was told. My wife pulled the largest hair I have ever seen out of her sub. Just the worst ever, being born and raised in Wisconsin and eaten at like every Cousins location, this one wins hands down the worst.

Atmosphere: 1

Food: 1

Service: 1