The New Manager over there is Great. He has definitely turned this around. I've got to know some of the workers. Really like the changes.
Jermaine Richardson
Manager and employees were kind and nice
Nathan Lammers
Put in an online order for pick up since this location was close to the soccer fields we were playing on. Scheduled the pick for an hour ahead while we waited to leave the hotel. Being from out of town, I found this location difficult to get to. My order was ready when I arrived at my scheduled pick-up time. The subs were good, and my wife liked the chili. We would try a Cousins Subs location again if we come across one.
Alonte Wren
Absolutely a pleasure coming to this location . The staff are always friendly , and efficient. My food phenomenally fresh and tasty & last but not least the store is always clean.
Rick Wagner
I like this place except for 1 thing. They don't prioritize online orders. The app says 20 minutes until your order is ready but they don't start your order until you get there and then you have to wait for all the people who might be in front of you. Kinda frustrating but the food is always good.
Atmosphere: 4
Service: 3
Recommended dishes: Sandwich, Fries
Wesley Williams
It just takes too long to get a cold sub
Atmosphere: 3
Food: 3
Service: 3
Toya
Great sandwich, cold fries
Chad Emerson
This place is terribly mismanaged. Picked up order and when I got back to my office I discovered it wasn’t what I’d ordered and it was cold. This location is the worst Cousins I’ve eaten at and I will not be coming here again. Subway is right around the corner.
Atmosphere: 1
Food: 1
Service: 1
KC
Cousins Subs is a classic sub shop! I love the ham and cheese sub. Their cheese curds are absolutely delicious, they taste just like state fair! The staff at this location is nice, friendly, and attentive!
Atmosphere: 5
Food: 5
Service: 5
Meka W
Cousins is local favorite can't find subs like this anywhere else food is always consistently good and I return regularly only thing I complain about is how expensive it is but I know getting good food made to order is going to cost me so I pay for it! I'll be back I didn't give the atmosphere five stars because it's just not a location where customers come in and sit everyone seems to use the drive-thru or grab and go, that's possibly because of Covid though so I get it.
Audibly acknowledging that the order was incorrect in ear shot of the customer and then giving the order to the customer anyway is an interesting way to serve food, especially for a sandwich shop bold enough to present you with a gratuity prompt at the register.
Robert Lee
Lots of young kids playing around cashier on the phone was not good at all.
Atmosphere: 1
Food: 3
Service: 1
Anrico Wrenn
Great sandwich but they need to work on customer service
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Soup Cup, Sandwich
Keon Petty
Did an online order for pick up. Waited over 10 minutes for someone to speak to me. It was a young lady acting like she did not see me in the pick up line and kept trying to ring up people instead of asking me did I need help. Instead helped her friends with they order instead of my pick up. I also overheard a team member ask another team member for help with a party box order. The other team member replied I dont know ask your box instead of trying to help. VERY UNPROFESSIONAL AND HORRIBLE EXPERIENCE. I will never place an order at this cousins again.
The New Manager over there is Great. He has definitely turned this around. I've got to know some of the workers. Really like the changes.
Manager and employees were kind and nice
Put in an online order for pick up since this location was close to the soccer fields we were playing on. Scheduled the pick for an hour ahead while we waited to leave the hotel. Being from out of town, I found this location difficult to get to. My order was ready when I arrived at my scheduled pick-up time. The subs were good, and my wife liked the chili. We would try a Cousins Subs location again if we come across one.
Absolutely a pleasure coming to this location . The staff are always friendly , and efficient. My food phenomenally fresh and tasty & last but not least the store is always clean.
I like this place except for 1 thing. They don't prioritize online orders. The app says 20 minutes until your order is ready but they don't start your order until you get there and then you have to wait for all the people who might be in front of you. Kinda frustrating but the food is always good.
Atmosphere: 4
Service: 3
Recommended dishes: Sandwich, Fries
It just takes too long to get a cold sub
Atmosphere: 3
Food: 3
Service: 3
Great sandwich, cold fries
This place is terribly mismanaged. Picked up order and when I got back to my office I discovered it wasn’t what I’d ordered and it was cold. This location is the worst Cousins I’ve eaten at and I will not be coming here again. Subway is right around the corner.
Atmosphere: 1
Food: 1
Service: 1
Cousins Subs is a classic sub shop! I love the ham and cheese sub. Their cheese curds are absolutely delicious, they taste just like state fair! The staff at this location is nice, friendly, and attentive!
Atmosphere: 5
Food: 5
Service: 5
Cousins is local favorite can't find subs like this anywhere else food is always consistently good and I return regularly only thing I complain about is how expensive it is but I know getting good food made to order is going to cost me so I pay for it! I'll be back I didn't give the atmosphere five stars because it's just not a location where customers come in and sit everyone seems to use the drive-thru or grab and go, that's possibly because of Covid though so I get it.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Audibly acknowledging that the order was incorrect in ear shot of the customer and then giving the order to the customer anyway is an interesting way to serve food, especially for a sandwich shop bold enough to present you with a gratuity prompt at the register.
Lots of young kids playing around cashier on the phone was not good at all.
Atmosphere: 1
Food: 3
Service: 1
Great sandwich but they need to work on customer service
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Soup Cup, Sandwich
Did an online order for pick up. Waited over 10 minutes for someone to speak to me. It was a young lady acting like she did not see me in the pick up line and kept trying to ring up people instead of asking me did I need help. Instead helped her friends with they order instead of my pick up. I also overheard a team member ask another team member for help with a party box order. The other team member replied I dont know ask your box instead of trying to help. VERY UNPROFESSIONAL AND HORRIBLE EXPERIENCE. I will never place an order at this cousins again.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Always good!! A must when I'm in
Atmosphere: 5
Food: 5
Service: 5
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