Place has gone to the dogs. Extremely slow service even though not busy. They had to ask 3 times over 10 minutes what I ordered despite only ordering 1 item and being only one ordering. Took them almost 15 minutes to make a cold sub. Workers seem to stand around not knowing what to do. Will not shop there again.
Atmosphere: 1
Food: 4
Service: 1
Flex Transportation Services LLC Waukesha, WI
I happened to have pulled up when the store was about to close. I am disabled, can barely walk and the 2 people that were working on 12/02/2024, were so helpful, did deeply care, respectful and some of THEE NICEST people I have met working for Cousins. I believe Kevin was his name and the females name, I didn't happen to get. Both of them get a 5 Star rating, as well as the store for cleanliness, and the Cheese Steak was so good.. Thank you for the blessing Kevin and female co-worker. Thank you for not turning me away. May God Give the both of you many blessings. Thank you again
My food was cold they gave me a half of container of fries my soup was cold when I asked to use the bathroom the server Nicole had a very bad attitude as if she didn’t wish to give me the key on top of that there was no tissue in the bathroom and no soap to pay that amount of money to deal with bad attitudes and cold food is crazy
Atmosphere: 1
Food: 1
Service: 1
Naseer Ahmad
Long wait
Atmosphere: 1
Food: 1
Service: 1
Mia Kim
I hate this location! They NEVER have anything available. They only have what they allow or feel like having for the day. As soon as I pulled up the drive-through, the employee said, "All fryers are closed. Only order cold food." It's only 8 and your store doesn't close until 10. Lazy workers. Smh
Richard Barnes
Ordered a 6 inch sub, $10.00 absolutely ridiculous! No drink or anything extra. Nutts!
Atmosphere: 1
Food: 1
Service: 1
Rawle D
Good subs, good prices and have specials at times!
I ask for my sandwich to be on garlic bread and they did not listen. Plus I’m missing my regular large fries terrible service.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Fries
Peter Klein
Shame on ownership/management. This place is perpetually understaffed. The service is terrible because the people who are there are totally overwhelmed by having more customers than they can handle. The people who work here are nice and friendly and it feels like theyre thrown to the wolves by not having enough help.
Atmosphere: 1
Food: 4
Service: 1
Mrs. K
Very pleasant experience. I made an online purchase, picked my order up through the drive through window and the cashier was such a pleasant person. It’s not often that you get great customer service at fast food restaurants but this young lady proved that it still exist. Sorry I didn’t get her name, but it was 2/24 around 5p.m. Also, my subs were delicious, the bread was soft and fresh just the way I like it.
Crys C
I went to this location today for a simple sandwich. Just a club, roast beef and cheddar and cheese curds. I had a free cookie coupon from the app as well. Well the lady at the window told me I could not get the free cookie and said I needed to come in. Then my sandwich wad made sloppy. The tomato is not even on the sandwich, it's sitting on the side of the sandwich in the wrapper. To spend $25 on a sloppily made sandwich and bad service just sucks. I've came to this location a few times before and I've never had such terrible experience until today. I mean it could be worse but spending money and you get bad service and sloppy food is a no go. I'll take my business somewhere else next time.
Place has gone to the dogs. Extremely slow service even though not busy. They had to ask 3 times over 10 minutes what I ordered despite only ordering 1 item and being only one ordering. Took them almost 15 minutes to make a cold sub. Workers seem to stand around not knowing what to do. Will not shop there again.
Atmosphere: 1
Food: 4
Service: 1
I happened to have pulled up when the store was about to close. I am disabled, can barely walk and the 2 people that were working on 12/02/2024, were so helpful, did deeply care, respectful and some of THEE NICEST people I have met working for Cousins. I believe Kevin was his name and the females name, I didn't happen to get. Both of them get a 5 Star rating, as well as the store for cleanliness, and the Cheese Steak was so good.. Thank you for the blessing Kevin and female co-worker. Thank you for not turning me away. May God Give the both of you many blessings. Thank you again
Wheelchair accessibility: Wheelchair Accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly
Excellent
My food was cold they gave me a half of container of fries my soup was cold when I asked to use the bathroom the server Nicole had a very bad attitude as if she didn’t wish to give me the key on top of that there was no tissue in the bathroom and no soap to pay that amount of money to deal with bad attitudes and cold food is crazy
Atmosphere: 1
Food: 1
Service: 1
Long wait
Atmosphere: 1
Food: 1
Service: 1
I hate this location! They NEVER have anything available. They only have what they allow or feel like having for the day. As soon as I pulled up the drive-through, the employee said, "All fryers are closed. Only order cold food." It's only 8 and your store doesn't close until 10. Lazy workers. Smh
Ordered a 6 inch sub, $10.00 absolutely ridiculous! No drink or anything extra. Nutts!
Atmosphere: 1
Food: 1
Service: 1
Good subs, good prices and have specials at times!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cookie, Roast Beef & Cheddar, Double Portion Chicken or Steak Subs, 3 Cookies, Philly, Cheese Steak, Chicken Philly Cheese Steak, Steak Philly Cheese Steak Bowl, Chili Cheese Fries
Rasshad was very nice and respectful handle our order with care moved at a face pace keep up good work ill love to come back to this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
Good location, good customer service and the food was good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Wisconsin Cheese Curds, Chips, blt
Restaurantji Recommends
Good location, good customer service and the food was good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Wisconsin Cheese Curds, Chips, blt
I ask for my sandwich to be on garlic bread and they did not listen. Plus I’m missing my regular large fries terrible service.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Fries
Shame on ownership/management. This place is perpetually understaffed. The service is terrible because the people who are there are totally overwhelmed by having more customers than they can handle. The people who work here are nice and friendly and it feels like theyre thrown to the wolves by not having enough help.
Atmosphere: 1
Food: 4
Service: 1
Very pleasant experience. I made an online purchase, picked my order up through the drive through window and the cashier was such a pleasant person. It’s not often that you get great customer service at fast food restaurants but this young lady proved that it still exist. Sorry I didn’t get her name, but it was 2/24 around 5p.m.
Also, my subs were delicious, the bread was soft and fresh just the way I like it.
I went to this location today for a simple sandwich. Just a club, roast beef and cheddar and cheese curds. I had a free cookie coupon from the app as well. Well the lady at the window told me I could not get the free cookie and said I needed to come in. Then my sandwich wad made sloppy. The tomato is not even on the sandwich, it's sitting on the side of the sandwich in the wrapper. To spend $25 on a sloppily made sandwich and bad service just sucks. I've came to this location a few times before and I've never had such terrible experience until today. I mean it could be worse but spending money and you get bad service and sloppy food is a no go. I'll take my business somewhere else next time.
Atmosphere: 1
Food: 1
Service: 1
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