I ask for my sandwich to be on garlic bread and they did not listen. Plus I’m missing my regular large fries terrible service.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Fries
Peter Klein
Shame on ownership/management. This place is perpetually understaffed. The service is terrible because the people who are there are totally overwhelmed by having more customers than they can handle. The people who work here are nice and friendly and it feels like theyre thrown to the wolves by not having enough help.
Atmosphere: 1
Food: 4
Service: 1
Lesha B
*Drive Thru* *FYI: *Cousins Subs is Hiring ** I Ordered a "WHOLE" Chesesteak Sub (Regular Sub, cut in Two Pieces), with Sour Cream & Onion Chips. Forgot to asked for my onions to be grilled with the meat!It's been a Long Time since I have ordered from Cousins Subs. They have made some Post Pandemic changes, but overall I had a great experience: Food, Service, and ALL. Friendly Staff.
Atmosphere: 4
Food: 4
Service: 4
C C
I went to this location today for a simple sandwich. Just a club, roast beef and cheddar and cheese curds. I had a free cookie coupon from the app as well. Well the lady at the window told me I could not get the free cookie and said I needed to come in. Then my sandwich wad made sloppy. The tomato is not even on the sandwich, it's sitting on the side of the sandwich in the wrapper. To spend $25 on a sloppily made sandwich and bad service just sucks. I've came to this location a few times before and I've never had such terrible experience until today. I mean it could be worse but spending money and you get bad service and sloppy food is a no go. I'll take my business somewhere else next time.
Atmosphere: 1
Food: 1
Service: 1
Bennet Greene
I was in the drive through, this was was my first time at cousins subs. I did not know what I wanted. The young lady, Lay Lay, in drive through was very patient with me as I explored the menu and told me recommendations. The food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly
dane prince
After a long day with my mom, she wanted to treat me to a sub from Cousins Hwy 100 and Silver Spring. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the drive thru window was friendly and patient (helped me get to my Rewards acct. via my cellphone number. As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic. I left still hungry without a refund to buy something from somewhere else in the area :(.Edit: I did get the opportunity to meet that Monday with a manager named Nicole. She agreed that our visit was handled improperly and apologized by offering my mother and I coupons for free subs. We appreciate her making things right and assured me that a review of training would take place to prevent other patrons from having a bad experience like our initial one.
Atmosphere: 1
Food: 1
Service: 2
Teresa W.
After a long day with my mom, she wanted to treat me to a sub from Cousins on Silver Spring and Highway 100. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the window was friendly and patient (helped me get to my Rewards acct. via my cellphone number) As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic.
Leo Jones
Great submarines sandwiches. Fresh ,tasty food. Recommend everyone.
Ordered a Turkey breast sub and sandwich taste like inside of a dirty fridge… I mean every bite. I couldn’t enjoy sandwich. Was a terrible experience. Hopefully they can one day soon learn how to keep where ever they store vegetables at clean.
So I understand that you guys are short staffed but my receipt was correct the food not so much. My hot ham and cheese had no bacon. The chicken Philly wasn't on parm and had no tomatoes or cheddar cheese. The cheese steak was fine, the Philly cheese steak didn't have provolone as it was supposed to. The staff was very nice and my order was correct on paper, it just wasn't made correctly which was extremely disappointing especially when some of that stuff is an extra charge. So I paid for stuff I didn't get. Very nice and polite staff, but make sure staff is looking at tickets and making food correctly. I already waited a little bit for the food, which again no biggie I get you guys are short staffed, I wouldn't have minded waiting longer considering I spent almost $60 and only one sandwich was right.Came back to edit my review. I had my order remade on the store, the managers were all very nice and accommodating and the food was perfect this time. I really appreciate the accountability and the effort to make things right, that's really rare nowadays. So we will definitely continue to come here for our monthly sub cravings! Thanks again guys!
Atmosphere: 5
Food: 5
Service: 5
Wanda Horton
Food is always good. But I dislike this generation of workers.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fries, Cheese Steak
leadingcyber666
Absolutely horrible. Thought I could trust this cousins, but it seems every single one has hit rock bottom. Called in a $63 order. Got to the drive thru and was told to pull around great. Total was right ok. Thats when the mistake manifested. All we got handed was 3 soda bottles and some fries...$63 and thats all you think is on the order? Seriously this company really need to step it up or they will fail! So finally after waiting at the window for 10 minutes with no communication we get told the sandwiches are getting remade....because some handed out the wrong order! HOW DO YOU HAND OUT A $63 ORDER WRONG!? That was the whole reason for calling it in! Absolutely bottom of the barrel. AVOID AVOID AVOID!!!!
Atmosphere: 1
Food: 1
Service: 1
Stephanie
Bread is always fresh. Sandwiches are made neatly & always correct. Never had a problem here in past few years. Parking lot has ample parking
Good location, good customer service and the food was good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Wisconsin Cheese Curds, Chips, blt
Good location, good customer service and the food was good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Wisconsin Cheese Curds, Chips, blt
I ask for my sandwich to be on garlic bread and they did not listen. Plus I’m missing my regular large fries terrible service.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Fries
Shame on ownership/management. This place is perpetually understaffed. The service is terrible because the people who are there are totally overwhelmed by having more customers than they can handle. The people who work here are nice and friendly and it feels like theyre thrown to the wolves by not having enough help.
Atmosphere: 1
Food: 4
Service: 1
*Drive Thru* *FYI: *Cousins Subs is Hiring ** I Ordered a "WHOLE" Chesesteak Sub (Regular Sub, cut in Two Pieces), with Sour Cream & Onion Chips. Forgot to asked for my onions to be grilled with the meat!It's been a Long Time since I have ordered from Cousins Subs. They have made some Post Pandemic changes, but overall I had a great experience: Food, Service, and ALL. Friendly Staff.
Atmosphere: 4
Food: 4
Service: 4
I went to this location today for a simple sandwich. Just a club, roast beef and cheddar and cheese curds. I had a free cookie coupon from the app as well. Well the lady at the window told me I could not get the free cookie and said I needed to come in. Then my sandwich wad made sloppy. The tomato is not even on the sandwich, it's sitting on the side of the sandwich in the wrapper. To spend $25 on a sloppily made sandwich and bad service just sucks. I've came to this location a few times before and I've never had such terrible experience until today. I mean it could be worse but spending money and you get bad service and sloppy food is a no go. I'll take my business somewhere else next time.
Atmosphere: 1
Food: 1
Service: 1
I was in the drive through, this was was my first time at cousins subs. I did not know what I wanted. The young lady, Lay Lay, in drive through was very patient with me as I explored the menu and told me recommendations. The food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly
After a long day with my mom, she wanted to treat me to a sub from Cousins Hwy 100 and Silver Spring. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the drive thru window was friendly and patient (helped me get to my Rewards acct. via my cellphone number. As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic. I left still hungry without a refund to buy something from somewhere else in the area :(.Edit: I did get the opportunity to meet that Monday with a manager named Nicole. She agreed that our visit was handled improperly and apologized by offering my mother and I coupons for free subs. We appreciate her making things right and assured me that a review of training would take place to prevent other patrons from having a bad experience like our initial one.
Atmosphere: 1
Food: 1
Service: 2
After a long day with my mom, she wanted to treat me to a sub from Cousins on Silver Spring and Highway 100. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the window was friendly and patient (helped me get to my Rewards acct. via my cellphone number) As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic.
Great submarines sandwiches. Fresh ,tasty food. Recommend everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly, Cheese Steak
Restaurantji Recommends
Ordered a Turkey breast sub and sandwich taste like inside of a dirty fridge… I mean every bite. I couldn’t enjoy sandwich. Was a terrible experience. Hopefully they can one day soon learn how to keep where ever they store vegetables at clean.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Turkey Breast, Turkey Sandwich
So I understand that you guys are short staffed but my receipt was correct the food not so much. My hot ham and cheese had no bacon. The chicken Philly wasn't on parm and had no tomatoes or cheddar cheese. The cheese steak was fine, the Philly cheese steak didn't have provolone as it was supposed to. The staff was very nice and my order was correct on paper, it just wasn't made correctly which was extremely disappointing especially when some of that stuff is an extra charge. So I paid for stuff I didn't get. Very nice and polite staff, but make sure staff is looking at tickets and making food correctly. I already waited a little bit for the food, which again no biggie I get you guys are short staffed, I wouldn't have minded waiting longer considering I spent almost $60 and only one sandwich was right.Came back to edit my review. I had my order remade on the store, the managers were all very nice and accommodating and the food was perfect this time. I really appreciate the accountability and the effort to make things right, that's really rare nowadays. So we will definitely continue to come here for our monthly sub cravings! Thanks again guys!
Atmosphere: 5
Food: 5
Service: 5
Food is always good. But I dislike this generation of workers.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fries, Cheese Steak
Absolutely horrible. Thought I could trust this cousins, but it seems every single one has hit rock bottom. Called in a $63 order. Got to the drive thru and was told to pull around great. Total was right ok. Thats when the mistake manifested. All we got handed was 3 soda bottles and some fries...$63 and thats all you think is on the order? Seriously this company really need to step it up or they will fail! So finally after waiting at the window for 10 minutes with no communication we get told the sandwiches are getting remade....because some handed out the wrong order! HOW DO YOU HAND OUT A $63 ORDER WRONG!? That was the whole reason for calling it in! Absolutely bottom of the barrel. AVOID AVOID AVOID!!!!
Atmosphere: 1
Food: 1
Service: 1
Bread is always fresh. Sandwiches are made neatly & always correct. Never had a problem here in past few years. Parking lot has ample parking
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Steak