They don't not know how to talk to people they take to long to get the food out to us also they call people out there name at 12:26 1/30/26
Atmosphere: 1
Food: 1
Service: 1
Talisha Marie HF Agency LLC
Very slow and unfriendly customer service...
Kevin Hoop
The manager on duty was very rude and disrespectful and denied me of food for DoorDash
Atmosphere: 2
Food: 5
Service: 1
Toni Barnes
My food had a long piece of hair in it....and my daughter said cashier didnt have on hair net
La Mother
Minimum $10 to used the bathroom???? Excellent way to do business 👏
Latisha Williams
I ordered a steak and cheese sub. Was very pleased with service and order was put together quick which I consider a plus. Would recommend location.
Atmosphere: 5
Food: 5
Service: 5
Berlin Wells
Yall can’t ever get it right.
Kimberly Howard
They have changed their bread! It's a having a sub on a hotdog bun. Fries were half done. I won't be back!
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Philly
H3861YVkimberlyh
Stop at cousin today 11/06/2024. Order the Philly and a large fry mayo on the side. Cousin sub bread is not the same.I don't know if they changed the recipe. But the bread was to soft it tasted like a hot dog bun. My fries tasted like they weren't fully done. I couldn't take it back I had made it all the way home.
Michaéla Blake
I appreciate that my food is always fresh. I don't mind waiting a couple of extra minutes for hot fries. The employees are friendly also, which is rare in food service these days.
I just purchased a large greasy fry. And chicken chipotle steak. I ask them can I exchange my food for steak. I don’t understand why it say steak. They told me no because they don’t do refund. I don’t see how when their fries are super greasy. When I pulled up to the window after paying. All I hear is auguring. I will be contacting corporate about my experience.
Victor Kay
Having eaten Cousins Cheese Steak subs for decades, the meat is not nearly as flavorful as it used to be at one time. In fact, this sandwich is now very bland and lacking much flavor of any kind. Also, it was a bit greasy. A friend who also ordered a cheese steak said that about the only flavor he could taste much was the salt that he'd added to it. The meat and cheese doesn't taste good like it used to.
Atmosphere: 3
Food: 3
Service: 5
A iknow User
Terrible customer service, food wasn't good ( $21). Poor management and dishonest. I won't recommend this location to anyone.
UPDATE: I'm still waiting on a return phone call from the COPORATE OFFICE. Epic fail.... I will no longer support (or recommend) any Cousin Subs ESTABLISHMENTS.
Atmosphere: 2
Food: 1
Service: 1
Patrick White
Best of the best is here
Atmosphere: 5
Food: 5
Service: 5
Antonio Barquin
Went inside, was planning to order a sub after I used the restroom, they said I’m not aloud to use the restroom until after I ordered. Then the employees laughed like it was some sort of twisted joke. Luckily it wasn’t an emergency so I went to a different place to eat, but absolutely terrible. The lady who’s said that to me had blue hair. Just to snitch on her. On July 8th, 4:05 pm ish.
They don't not know how to talk to people they take to long to get the food out to us also they call people out there name at 12:26 1/30/26
Atmosphere: 1
Food: 1
Service: 1
Very slow and unfriendly customer service...
The manager on duty was very rude and disrespectful and denied me of food for DoorDash
Atmosphere: 2
Food: 5
Service: 1
My food had a long piece of hair in it....and my daughter said cashier didnt have on hair net
Minimum $10 to used the bathroom???? Excellent way to do business 👏
I ordered a steak and cheese sub. Was very pleased with service and order was put together quick which I consider a plus.
Would recommend location.
Atmosphere: 5
Food: 5
Service: 5
Yall can’t ever get it right.
They have changed their bread! It's a having a sub on a hotdog bun. Fries were half done. I won't be back!
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Philly
Stop at cousin today 11/06/2024. Order the Philly and a large fry mayo on the side. Cousin sub bread is not the same.I don't know if they changed the recipe. But the bread was to soft it tasted like a hot dog bun. My fries tasted like they weren't fully done. I couldn't take it back I had made it all the way home.
I appreciate that my food is always fresh. I don't mind waiting a couple of extra minutes for hot fries. The employees are friendly also, which is rare in food service these days.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Restaurantji Recommends
I just purchased a large greasy fry. And chicken chipotle steak. I ask them can I exchange my food for steak. I don’t understand why it say steak. They told me no because they don’t do refund. I don’t see how when their fries are super greasy. When I pulled up to the window after paying. All I hear is auguring. I will be contacting corporate about my experience.
Having eaten Cousins Cheese Steak subs for decades, the meat is not nearly as flavorful as it used to be at one time.
In fact, this sandwich is now very bland and lacking much flavor of any kind.
Also, it was a bit greasy.
A friend who also ordered a cheese steak said that about the only flavor he could taste much was the salt that he'd added to it.
The meat and cheese doesn't taste good like it used to.
Atmosphere: 3
Food: 3
Service: 5
Terrible customer service, food wasn't good ( $21). Poor management and dishonest. I won't recommend this location to anyone.
UPDATE: I'm still waiting on a return phone call from the COPORATE OFFICE. Epic fail....
I will no longer support (or recommend) any Cousin Subs ESTABLISHMENTS.
Atmosphere: 2
Food: 1
Service: 1
Best of the best is here
Atmosphere: 5
Food: 5
Service: 5
Went inside, was planning to order a sub after I used the restroom, they said I’m not aloud to use the restroom until after I ordered. Then the employees laughed like it was some sort of twisted joke. Luckily it wasn’t an emergency so I went to a different place to eat, but absolutely terrible. The lady who’s said that to me had blue hair. Just to snitch on her. On July 8th, 4:05 pm ish.
Atmosphere: 1
Food: 1
Service: 1
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