I used my app to get an XL coffee. Almost $4 for coffee. Asked for an ice water to go with it. They said they charge for the cup. I said “10 cents?” They charge a dollar! Omg. Unbelievable.
Atmosphere: 5
Food: 5
Service: 1
M B
Has anyone NOT been to Dunkin? What can this review realistically add?
Atmosphere: 2
Food: 3
Service: 3
Jade Dedeaux
Food is great. Drinks are served quickly. Non-donut food items take a long time though, so youre better off just getting donuts and coffee
Atmosphere: 4
Food: 4
Service: 3
Jo Luehring
This place is terrible. Not one person speaks English, so when you have a question about what's in a new drink or they get yours wrong and you need them to fix it, you can't even communicate with them. They just keep getting it wrong. They just smile and nod, acting like they understand you when they don't. They are advertising a new drink (Sabrina) currently and can't even confirm whether or not they have it, much less what is in it. The donuts are always stale. The only reason this place is even open still is because of the location. Get staff members who can communicate with your customers.
Atmosphere: 1
Food: 1
Service: 1
John Kladis
Absolutely horrible every time I come to this location the service/coffee is horrible. I ordered a hot coffee. It was cold. This time. The last time I was here I ordered an iced coffee and it was terrible. They tried taking a regular coffee and just pouring ice on it. I will never be back here again.
Atmosphere: 1
Food: 1
Service: 1
T walter
The donuts were NOT fresh. Hard and dry, ended up throwing the box away.
Atmosphere: 4
Food: 1
Service: 4
Amiara Beason
This is literally the worst Dunkin ever . My coffee was horrible . They burnt my bacon and my sandwich . The only thing that was kinda okay was my donuts
Atmosphere: 1
Food: 1
Service: 1
Jesus Medina
Great place to study, pick up breakfast and food, food is good great products, great service, and great atmosphere great community. Very proffesional and nice people nothing bad to say about anyone.
Atmosphere: 5
Food: 4
Service: 3
Julia Heins
Ordered 6 items and they messed up more than half of them. Burnt coffee and burnt breakfast sandwich. Don’t come here.
My breakfast sandwich was cold. The server seemed uncircumcised
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Bacon Egg and Cheese
itsme chelsey
Sorry that my review may be a bit long. I normally try and post only positive reviews so I'd like for readers to understand why I'm posting a negative review.
I'm an Uber driver and went to pick up an order for my customer. The workers were obviously busy and I messaged my customer to let her know. I waited my turn and told them my customer's name. There were two women and one man working there today (10/4/24), the taller of the women was the one who spoke to me. She informed me that they didn't have any more vanilla to put in my customers drink. She asked me to communicate that to the customer and ask if they would like anything different. This sort of thing happens, no big deal, I've worked in customer service before and understand. So I let them know that I'll message my customer.
Literal seconds after I'm done sending it, the taller woman asks if they've responded yet. Confused, I told her no, I'd just finished sending it and I'm waiting now. She went on to start completing other people's orders. No worries, I went to sit down and wait for my customer to message me.
Less than 5 minutes after that talk with the taller woman, she calls out and asks if I've heard back from my customer yet. I say no, not yet and she says, "I'll make the order." Again, no problem, as there are also food items in the order and it looked as if those weren't on the counter yet. Finally my customer messages me back (again this is probably within a 5-minute span) and says that it's all right, she doesn't need an extra flavor shot.
Now that I had my answer I approached the counter to tell the taller woman that my customer says not to worry about adding anything, she'll take the drink as is. This is where I get more than a bit confused because the tall woman explains to me that she had already made the drink...with an almond shot. Without asking me or running it past my customer. I asked her, "Why did you make it with an extra flavor shot when I hadn't had an answer yet?" and she responds: "It was a hot drink and we are very busy, so I made it with an almond shot. Can you ask your customer if that's okay?"
Several questions are running through my mind: Why would she complete a drink that she doesn't know a customer wants? Maybe my customer would only have wanted it the way she'd ordered it and would have declined a drink all together. Maybe my client is ALLERGIC to almonds and neither me or the barista know this. If she was worried about finishing other orders, which again I understand they seemed very busy, why would she still complete a drink and say it was because they were busy? I understand that she may have wasted a cup of coffee waiting for my customer's response, but adding a flavor shot that wasn't requested is almost a sure fire way to waste a cup of coffee. So what would be the difference? Plus, if you're worried about the temperature, why would you do something that would require more waiting to get an answer while the drink gets colder?
I'm standing there trying to process what's being told to me and she asks again, "Can you just ask your customer if that's okay?" I say, "Could you please just remake it regular?" and she says "Please ask your customer first." So now it feels like she is not only wasting my time, because I had this order and another order that I was meant to pick up, she wants me to contact my customer again and waste her time, and the tall woman is wasting her own time on this back and forth when she and her coworkers are busy. None of that makes sense to me. Luckily my customer was very nice and said that she would just give the drink a try. I asked if she wanted me to have them just remake it for her and she said "It sounds as if it would be a task and a half to just get a simple version of my drink.&
Atmosphere: 3
Food: 1
Service: 1
Ryan Fay
This particular Dunkin could not be bothered less if your order is incorrect. Every single time I’ve ordered delivery from here it’s anybody’s guess as to what donuts I’ll get. I feel like I could hostile takeover this Dunkin with zero experience running a restaurant and do it better. It’s Dunkin, just make more strawberry frosted and Boston Creme and stop shooting yourself in the foot for god sakes!!!
Tyjuwana Cole
Great atmosphere, felt welcomed. Order completed perfectly. Thanks much!
Atmosphere: 5
Food: 5
Service: 5
MsMeka
I ordered something this morning. The donuts were stale, The sandwich was burnt. The hashbrowns were burnt. I ordered a certain type of doughnut. She gave me whatever she had. Those were stale also, will never go back here ever again.
I used my app to get an XL coffee. Almost $4 for coffee. Asked for an ice water to go with it. They said they charge for the cup. I said “10 cents?” They charge a dollar! Omg. Unbelievable.
Atmosphere: 5
Food: 5
Service: 1
Has anyone NOT been to Dunkin? What can this review realistically add?
Atmosphere: 2
Food: 3
Service: 3
Food is great. Drinks are served quickly. Non-donut food items take a long time though, so youre better off just getting donuts and coffee
Atmosphere: 4
Food: 4
Service: 3
This place is terrible. Not one person speaks English, so when you have a question about what's in a new drink or they get yours wrong and you need them to fix it, you can't even communicate with them. They just keep getting it wrong. They just smile and nod, acting like they understand you when they don't. They are advertising a new drink (Sabrina) currently and can't even confirm whether or not they have it, much less what is in it. The donuts are always stale. The only reason this place is even open still is because of the location. Get staff members who can communicate with your customers.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible every time I come to this location the service/coffee is horrible. I ordered a hot coffee. It was cold. This time. The last time I was here I ordered an iced coffee and it was terrible. They tried taking a regular coffee and just pouring ice on it. I will never be back here again.
Atmosphere: 1
Food: 1
Service: 1
The donuts were NOT fresh. Hard and dry, ended up throwing the box away.
Atmosphere: 4
Food: 1
Service: 4
This is literally the worst Dunkin ever . My coffee was horrible . They burnt my bacon and my sandwich . The only thing that was kinda okay was my donuts
Atmosphere: 1
Food: 1
Service: 1
Great place to study, pick up breakfast and food, food is good great products, great service, and great atmosphere great community. Very proffesional and nice people nothing bad to say about anyone.
Atmosphere: 5
Food: 4
Service: 3
Ordered 6 items and they messed up more than half of them. Burnt coffee and burnt breakfast sandwich. Don’t come here.
Atmosphere: 1
Food: 1
Service: 1
Great service
Service: 5
Restaurantji Recommends
My breakfast sandwich was cold. The server seemed uncircumcised
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Bacon Egg and Cheese
Sorry that my review may be a bit long. I normally try and post only positive reviews so I'd like for readers to understand why I'm posting a negative review.
I'm an Uber driver and went to pick up an order for my customer. The workers were obviously busy and I messaged my customer to let her know. I waited my turn and told them my customer's name. There were two women and one man working there today (10/4/24), the taller of the women was the one who spoke to me. She informed me that they didn't have any more vanilla to put in my customers drink. She asked me to communicate that to the customer and ask if they would like anything different. This sort of thing happens, no big deal, I've worked in customer service before and understand. So I let them know that I'll message my customer.
Literal seconds after I'm done sending it, the taller woman asks if they've responded yet. Confused, I told her no, I'd just finished sending it and I'm waiting now. She went on to start completing other people's orders. No worries, I went to sit down and wait for my customer to message me.
Less than 5 minutes after that talk with the taller woman, she calls out and asks if I've heard back from my customer yet. I say no, not yet and she says, "I'll make the order." Again, no problem, as there are also food items in the order and it looked as if those weren't on the counter yet. Finally my customer messages me back (again this is probably within a 5-minute span) and says that it's all right, she doesn't need an extra flavor shot.
Now that I had my answer I approached the counter to tell the taller woman that my customer says not to worry about adding anything, she'll take the drink as is. This is where I get more than a bit confused because the tall woman explains to me that she had already made the drink...with an almond shot. Without asking me or running it past my customer. I asked her, "Why did you make it with an extra flavor shot when I hadn't had an answer yet?" and she responds: "It was a hot drink and we are very busy, so I made it with an almond shot. Can you ask your customer if that's okay?"
Several questions are running through my mind: Why would she complete a drink that she doesn't know a customer wants? Maybe my customer would only have wanted it the way she'd ordered it and would have declined a drink all together. Maybe my client is ALLERGIC to almonds and neither me or the barista know this. If she was worried about finishing other orders, which again I understand they seemed very busy, why would she still complete a drink and say it was because they were busy? I understand that she may have wasted a cup of coffee waiting for my customer's response, but adding a flavor shot that wasn't requested is almost a sure fire way to waste a cup of coffee. So what would be the difference? Plus, if you're worried about the temperature, why would you do something that would require more waiting to get an answer while the drink gets colder?
I'm standing there trying to process what's being told to me and she asks again, "Can you just ask your customer if that's okay?" I say, "Could you please just remake it regular?" and she says "Please ask your customer first." So now it feels like she is not only wasting my time, because I had this order and another order that I was meant to pick up, she wants me to contact my customer again and waste her time, and the tall woman is wasting her own time on this back and forth when she and her coworkers are busy. None of that makes sense to me. Luckily my customer was very nice and said that she would just give the drink a try. I asked if she wanted me to have them just remake it for her and she said "It sounds as if it would be a task and a half to just get a simple version of my drink.&
Atmosphere: 3
Food: 1
Service: 1
This particular Dunkin could not be bothered less if your order is incorrect. Every single time I’ve ordered delivery from here it’s anybody’s guess as to what donuts I’ll get. I feel like I could hostile takeover this Dunkin with zero experience running a restaurant and do it better. It’s Dunkin, just make more strawberry frosted and Boston Creme and stop shooting yourself in the foot for god sakes!!!
Great atmosphere, felt welcomed. Order completed perfectly. Thanks much!
Atmosphere: 5
Food: 5
Service: 5
I ordered something this morning. The donuts were stale, The sandwich was burnt. The hashbrowns were burnt. I ordered a certain type of doughnut. She gave me whatever she had. Those were stale also, will never go back here ever again.
Atmosphere: 1
Food: 1
Service: 1
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