Food is always good but everytime I go there the service is off. The employees don't seem to ever have it together there.
Michelle Platts
Came in 45 mins before close at 2 pm. Staff was exceptional!! Logged on to wifi and able to fix our Apple issue, super nice guy behind the counter!! Will definitely be back.
Michelle Mitchell
With there only being 2 locations in Milwaukee; this one is my LEAST favourite. 1st time customer at this location and I’m sure it’ll be my last. Service is slow and the staff were eating while on the job, in front of customers. The other location has better service and staff.
Pamela Thiessenhusen
Very dirty place. Bathrooms were disgusting. I attempted to order three different things, they were out of simple ingredients. The place actually looks like it's going out of business
RAQUEL ALEMAN
This Einstein has really went down hill over the past 6 months. I order almost every day or every other day and for some reason they have been messing up orders horribly. They also take super long to make the orders. I had to wait over 30 mins for a pick up order I placed on the app… The staff they have recently hired spend more time talking among each other and conversing with customers then actually making food. The store is a mess, the bathrooms are a dirty and the garbages stay full. The standard for einstein bagels has dropped DRASTICALLY at this location, I’ll be driving to the east side from now on.
Daniel Scholler
I guess just completely ignoring your customers for over 20 minutes is acceptable. They wouldn’t take any orders. Ended up having to place an online order to get what I wanted.
C Laurenzi
It’s dark, dingy, and the staff is absolutely unhappy. And of course, they’re out of turkey!
Vicki Holmes
Not open at 6:15 with posted time of 6 am. Other 4 people waiting with me say this happens a lot!
Mahmoud Afifi
Bagels were fine. But staff is very slow and unprofessional.
Jerry Espinoza
I truly hope the owner sees this review. I entered this establishment with a good feeling of getting some good food. However, upon entering, I was greeted by a young lady that clearly didn't want to work. She handed my order process to an African American man wearing a thick black winter coat. It did not meet the look of what one would expect in a controlled climate restaurant. He seemed to be in a hurry and wanted to execute my order asap(no other customers were in the building). Upon ordering I asked them to please toast my bagels. I was the only client there, so I thought nothing of it. An extra two minutes wouldn't hinder anyone's order. I paid. The young lady placed my bagels in a bag, and handed them to me. I asked her politely again if they could toast them. The black gentleman interjected and said they can't do that because they were too busy.......?????? REALLY??!!
I will not come back to this Einstein bagels. EVER. The number one reason an establishment closes its doors is because of bad or lazy employees that don't care about the customer's needs. Clearly these two clowns just made one more customer leave this owner's profits
I went to this store location to purchase a gift certificate. I was unaware of the posted business hours but saw an "Open" sign displayed in a window upon my arrival. However, I found the doors locked because they close for business at 2:00 pm and I had arrived at 1:52 pm. If you post business hours until 2:00 pm, then CONDUCT BUSINESS UNTIL 2:00 PM!. Very disappointed. 12/19/24: Update. 4 Star. I tried again to purchase a gift card at 9:30 am and this time I was successful. All is forgiven.
Maddie LeClaire
The food always tastes good at the restaurant, and it's quick and easy to grab and go! I personally didn't have a bad experience until today. I placed a pick up order when I had left work, and understood the estimated time would be 8:55am, when I've gone around this time previous days its always fast and efficient. I got there a little early and had gone in to see if it was ready. As I was waiting they called my name, and I went up to be told they were out of Chocolate Chip Bagels, they offered one of the other bagel selections they had (which were the ones not many people like). They didn't mention if they were baking more Chocolate Chip where I could wait if I didn't mind. I was just offered a different bagel. When I decided to ask for a refund at first it wasn't clear that I had wanted a FULL refund until I told them I would like one. Which was weird they didn't understand considering 2/2 bagels were Chocolate Chip. I got my refund with $5.17 in coins. The restaurant was quite busy so I do understand them not having specific bagels in stock at that moment. A few minutes later I went on the App to see if they had indicated that more than half the bagels weren't available and there was NO indication that they were out of any of them.
Atmosphere: 3
Food: 5
Service: 4
Blanca Trejo
Service good but always forgetting something
Brent Walton
Online order wasnt working then I go to the store to order the store was closed store opens at 6 got there at 6:20 the worker told a few of us that not till 7 or after the manager is on her way and that the manager is always late
Service: 1
Nicole M
Very slow service, no tables to eat inside, dirty, both bathrooms closed
Food is always good but everytime I go there the service is off. The employees don't seem to ever have it together there.
Came in 45 mins before close at 2 pm. Staff was exceptional!! Logged on to wifi and able to fix our Apple issue, super nice guy behind the counter!! Will definitely be back.
With there only being 2 locations in Milwaukee; this one is my LEAST favourite. 1st time customer at this location and I’m sure it’ll be my last. Service is slow and the staff were eating while on the job, in front of customers. The other location has better service and staff.
Very dirty place. Bathrooms were disgusting. I attempted to order three different things, they were out of simple ingredients. The place actually looks like it's going out of business
This Einstein has really went down hill over the past 6 months. I order almost every day or every other day and for some reason they have been messing up orders horribly. They also take super long to make the orders. I had to wait over 30 mins for a pick up order I placed on the app… The staff they have recently hired spend more time talking among each other and conversing with customers then actually making food. The store is a mess, the bathrooms are a dirty and the garbages stay full. The standard for einstein bagels has dropped DRASTICALLY at this location, I’ll be driving to the east side from now on.
I guess just completely ignoring your customers for over 20 minutes is acceptable. They wouldn’t take any orders. Ended up having to place an online order to get what I wanted.
It’s dark, dingy, and the staff is absolutely unhappy. And of course, they’re out of turkey!
Not open at 6:15 with posted time of 6 am. Other 4 people waiting with me say this happens a lot!
Bagels were fine. But staff is very slow and unprofessional.
I truly hope the owner sees this review. I entered this establishment with a good feeling of getting some good food. However, upon entering, I was greeted by a young lady that clearly didn't want to work. She handed my order process to an African American man wearing a thick black winter coat. It did not meet the look of what one would expect in a controlled climate restaurant. He seemed to be in a hurry and wanted to execute my order asap(no other customers were in the building).
Upon ordering I asked them to please toast my bagels. I was the only client there, so I thought nothing of it. An extra two minutes wouldn't hinder anyone's order. I paid. The young lady placed my bagels in a bag, and handed them to me. I asked her politely again if they could toast them. The black gentleman interjected and said they can't do that because they were too busy.......?????? REALLY??!!
I will not come back to this Einstein bagels. EVER. The number one reason an establishment closes its doors is because of bad or lazy employees that don't care about the customer's needs. Clearly these two clowns just made one more customer leave this owner's profits
Restaurantji Recommends
I went to this store location to purchase a gift certificate. I was unaware of the posted business hours but saw an "Open" sign displayed in a window upon my arrival. However, I found the doors locked because they close for business at 2:00 pm and I had arrived at 1:52 pm. If you post business hours until 2:00 pm, then CONDUCT BUSINESS UNTIL 2:00 PM!. Very disappointed.
12/19/24: Update. 4 Star. I tried again to purchase a gift card at 9:30 am and this time I was successful. All is forgiven.
The food always tastes good at the restaurant, and it's quick and easy to grab and go! I personally didn't have a bad experience until today. I placed a pick up order when I had left work, and understood the estimated time would be 8:55am, when I've gone around this time previous days its always fast and efficient. I got there a little early and had gone in to see if it was ready. As I was waiting they called my name, and I went up to be told they were out of Chocolate Chip Bagels, they offered one of the other bagel selections they had (which were the ones not many people like). They didn't mention if they were baking more Chocolate Chip where I could wait if I didn't mind. I was just offered a different bagel. When I decided to ask for a refund at first it wasn't clear that I had wanted a FULL refund until I told them I would like one. Which was weird they didn't understand considering 2/2 bagels were Chocolate Chip. I got my refund with $5.17 in coins. The restaurant was quite busy so I do understand them not having specific bagels in stock at that moment. A few minutes later I went on the App to see if they had indicated that more than half the bagels weren't available and there was NO indication that they were out of any of them.
Atmosphere: 3
Food: 5
Service: 4
Service good but always forgetting something
Online order wasnt working then I go to the store to order the store was closed store opens at 6 got there at 6:20 the worker told a few of us that not till 7 or after the manager is on her way and that the manager is always late
Service: 1
Very slow service, no tables to eat inside, dirty, both bathrooms closed
Atmosphere: 1
Food: 4
Service: 3
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