For my daughter’s birthday, I decided to order from Jackie’s cafe as we’ve eaten here in the past before COVID and really enjoyed it. Plus, I love supporting Hmong businesses.
My mom went to go pick up my food order on my behalf and ran maybe half an hour late (pick up was supposed to be 11:30 but I think my mom got there a little before noon). I let the owner know that my mom would be there soon. I was busy running around doing party prep so I was unable to be there to pick it up. Anyway, when my mom got back with the food…my two trays of Chinese broccoli and pork belly were only HALFWAY full! I messaged the owner right away and asked her why each tray was only halfway full, and her response was simply “because the pick up was late and it was really hot, the veggies for the stir fry wilted.” ??? ARE YOU SERIOUS? Vegetables are SUPPOSED to wilt when you stir fry them so I wasn’t understanding why she kept saying it was on us because we picked up the food late. The trays should be full all the way!! If anything, picking up late just means that the food gets cold (which I could deal with) but not that I would get a HALF EMPTY tray. We had to combine both trays to get one full tray (see photos). I paid $90 each for a LARGE tray as is advertised on their menu. I even showed her the photos!! Cannot believe she blamed me and my mom for the wilted veggies simply because we picked up late. We were being cheated either way with the amount we received.
After the party, I requested a refund for one of the trays, and the owner responded a few days later (yesterday) as I’ve screen recorded below in the comments. To summarize her points, basically it’s my fault that I had my mom pick up the food and they have a “filled by volume” policy (that I never knew existed) so it’s not her fault that the veggies wilted because when she first put the food in the tray, it filled up the entire space. Again….veggies wilt so I still don’t completely understand the validity of her argument. It’s incredibly sneaky and dishonest to fill the tray by volume knowing that vegetables will wilt by the time they’re actually served. To put it in perspective, if we picked up on time at 11:30, by the time our event started at 12pm or later (due to driving to the event and set up) the veggies would’ve wilted anyway so….yeah I’m not understanding her veggies wilting argument. VEGGIES WILT WHEN YOU COOK THEM!!! Furthermore, no where on their menu does it say that trays are measured by weight and volume. Very misleading. And after the fact when I had a complaint, she wanted to suddenly make me aware of their “polices” and appear to show me grace by offering me a $90 credit for my next order because I’m a “new customer” who wasn’t aware of their policies. Umm….what policies exactly?? Did you show me any? I wasn’t even made aware of any policies to begin with. No contract. No info but the menu and invoice. Nothing. I knew this was sus and should’ve followed my gut, but I trusted in good faith that this would be a fair and friendly transaction and was wrong. My mistake.
I am so disappointed and will never be ordering from here again. There is absolutely NO transparency.
Aside from this, the food was honestly subpar at best. The pepper sauce wasn’t spicy. The beef pad Thai was very plain. Idk how the Chinese broccoli and pork tasted because the dish ran out before I could even try it! As I’m reading thru reviews, I’m seeing now that there’s been a change of ownership which makes complete sense because this is not how I remembered Jackie’s to be when I dined in the past. Sad to say that I will never be returning nor ever recommending Jackie’s Cafe to anyone. Please think twice before ordering from here. Honestly, poor quality of food and even poorer customer service. I’m still working on getting my $90 back (and NOT credited like she offered) but I’m sure it’s a lost cause because the owner has left me on read and no longer responding. Please save yourself the headache and don’t do busi
Atmosphere: 1
Food: 1
Service: 1
Nancy Zuag Muas
Whoever is managing their fb messager lack professionalism and customer service. I requested an order of seasame balls a week prior to my event. An invoice was promised by the end of the day, I never received one.
Take your business elsewhere.
Malyellen Vang
Is this place even open? I’m only giving it a one star because no one ever pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Pa Chia
I ordered a large tray of steam rolls for Xmas family event and i must say, it was good and a success! If you’re too tired to make steams rolls like myself lol, order from Jackie’s cafe. Definitely will reorder again:)
Precious Vang
I placed an order and said i'll pay through fb. I screen shot the fb account and sent it to them to confirm. They confirmed the account so I made my payment and sent them a photo of my payment. Hours later they messaged me saying i paid the wrong person. They still demanded I pay them after they confirmed the account. Because of their negligence to check the fb account before they confirmed, I am the one out of pocket. They prove to not be a good place to do business with.
Angela Vang
I was so excited to satisfy my Hmong food cravings and even drive out 25min just for this specific place, but I was disappointed by the service and food.I ordered through the phone and the lady who took our order kept talking over us saying that we were "ordering wrong" ??Their lo mein was bland and the papaya salad was too sweet and soggy. The only thing that tasted okay (that we ordered) was the fried chicken.
Tou Mee Yang
Called in for my order with an estimated time of 30 minutes. Got there on time, and still had to wait over 20 minutes to get my order. I'll need to call at least 1 hour in advance next time. If there is a next time
Ma Reverie
Their food is good, however there have been multiple times in which online it said they were open, and they never posted that they were closed, so I would try calling or ordering and nothing. There isn’t even a voicemail or anything saying that they’re closed and of course I would try to call multiple times, assuming they were just on the phone with another customer since it says they’re open everywhere else, just to message them and find that they’re closed. There was a time where they were on one of those food delivery apps, and when I ordered, I had to wait forever and my driver had to go all the way down there just to find out they were closed, even though it said they were open. It’s really disorganized and makes me not want to order from them anymore. I’ll go elsewhere when I’m craving Hmong food.
Jon Doe
Love it. Awesome food and service.
Bla Yang
Horrible service. first one and last time ordering from them.. I waited an hour outside for my food.
Will not be returning. Place is going downhill. Promotes specials but does not have the labor to support orders. (This seems to be a consistent trend based on reviews here as well) Bad communication and unnecessary wait times. Better options in the area to get your Hmong Deli/Fix.
For my daughter’s birthday, I decided to order from Jackie’s cafe as we’ve eaten here in the past before COVID and really enjoyed it. Plus, I love supporting Hmong businesses.
My mom went to go pick up my food order on my behalf and ran maybe half an hour late (pick up was supposed to be 11:30 but I think my mom got there a little before noon). I let the owner know that my mom would be there soon. I was busy running around doing party prep so I was unable to be there to pick it up. Anyway, when my mom got back with the food…my two trays of Chinese broccoli and pork belly were only HALFWAY full! I messaged the owner right away and asked her why each tray was only halfway full, and her response was simply “because the pick up was late and it was really hot, the veggies for the stir fry wilted.”
??? ARE YOU SERIOUS? Vegetables are SUPPOSED to wilt when you stir fry them so I wasn’t understanding why she kept saying it was on us because we picked up the food late. The trays should be full all the way!! If anything, picking up late just means that the food gets cold (which I could deal with) but not that I would get a HALF EMPTY tray. We had to combine both trays to get one full tray (see photos). I paid $90 each for a LARGE tray as is advertised on their menu. I even showed her the photos!! Cannot believe she blamed me and my mom for the wilted veggies simply because we picked up late. We were being cheated either way with the amount we received.
After the party, I requested a refund for one of the trays, and the owner responded a few days later (yesterday) as I’ve screen recorded below in the comments. To summarize her points, basically it’s my fault that I had my mom pick up the food and they have a “filled by volume” policy (that I never knew existed) so it’s not her fault that the veggies wilted because when she first put the food in the tray, it filled up the entire space. Again….veggies wilt so I still don’t completely understand the validity of her argument. It’s incredibly sneaky and dishonest to fill the tray by volume knowing that vegetables will wilt by the time they’re actually served. To put it in perspective, if we picked up on time at 11:30, by the time our event started at 12pm or later (due to driving to the event and set up) the veggies would’ve wilted anyway so….yeah I’m not understanding her veggies wilting argument. VEGGIES WILT WHEN YOU COOK THEM!!! Furthermore, no where on their menu does it say that trays are measured by weight and volume. Very misleading. And after the fact when I had a complaint, she wanted to suddenly make me aware of their “polices” and appear to show me grace by offering me a $90 credit for my next order because I’m a “new customer” who wasn’t aware of their policies. Umm….what policies exactly?? Did you show me any? I wasn’t even made aware of any policies to begin with. No contract. No info but the menu and invoice. Nothing. I knew this was sus and should’ve followed my gut, but I trusted in good faith that this would be a fair and friendly transaction and was wrong. My mistake.
I am so disappointed and will never be ordering from here again. There is absolutely NO transparency.
Aside from this, the food was honestly subpar at best. The pepper sauce wasn’t spicy. The beef pad Thai was very plain. Idk how the Chinese broccoli and pork tasted because the dish ran out before I could even try it! As I’m reading thru reviews, I’m seeing now that there’s been a change of ownership which makes complete sense because this is not how I remembered Jackie’s to be when I dined in the past. Sad to say that I will never be returning nor ever recommending Jackie’s Cafe to anyone. Please think twice before ordering from here. Honestly, poor quality of food and even poorer customer service. I’m still working on getting my $90 back (and NOT credited like she offered) but I’m sure it’s a lost cause because the owner has left me on read and no longer responding. Please save yourself the headache and don’t do busi
Atmosphere: 1
Food: 1
Service: 1
Whoever is managing their fb messager lack professionalism and customer service. I requested an order of seasame balls a week prior to my event. An invoice was promised by the end of the day, I never received one. Take your business elsewhere.
Is this place even open? I’m only giving it a one star because no one ever pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large tray of steam rolls for Xmas family event and i must say, it was good and a success! If you’re too tired to make steams rolls like myself lol, order from Jackie’s cafe. Definitely will reorder again:)
I placed an order and said i'll pay through fb. I screen shot the fb account and sent it to them to confirm. They confirmed the account so I made my payment and sent them a photo of my payment. Hours later they messaged me saying i paid the wrong person. They still demanded I pay them after they confirmed the account. Because of their negligence to check the fb account before they confirmed, I am the one out of pocket. They prove to not be a good place to do business with.
I was so excited to satisfy my Hmong food cravings and even drive out 25min just for this specific place, but I was disappointed by the service and food.I ordered through the phone and the lady who took our order kept talking over us saying that we were "ordering wrong" ??Their lo mein was bland and the papaya salad was too sweet and soggy. The only thing that tasted okay (that we ordered) was the fried chicken.
Called in for my order with an estimated time of 30 minutes. Got there on time, and still had to wait over 20 minutes to get my order. I'll need to call at least 1 hour in advance next time. If there is a next time
Their food is good, however there have been multiple times in which online it said they were open, and they never posted that they were closed, so I would try calling or ordering and nothing. There isn’t even a voicemail or anything saying that they’re closed and of course I would try to call multiple times, assuming they were just on the phone with another customer since it says they’re open everywhere else, just to message them and find that they’re closed. There was a time where they were on one of those food delivery apps, and when I ordered, I had to wait forever and my driver had to go all the way down there just to find out they were closed, even though it said they were open. It’s really disorganized and makes me not want to order from them anymore. I’ll go elsewhere when I’m craving Hmong food.
Love it. Awesome food and service.
Horrible service. first one and last time ordering from them.. I waited an hour outside for my food.
Restaurantji Recommends
Will not be returning. Place is going downhill. Promotes specials but does not have the labor to support orders. (This seems to be a consistent trend based on reviews here as well) Bad communication and unnecessary wait times. Better options in the area to get your Hmong Deli/Fix.
Just okay
Nice restaurant
Good soul food
Great breakfast.
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