Quentin, who I understand to be the manager, was exceptional. He assisted with taking orders, serving food, and delivering meals to vehicles with efficiency and professionalism. He truly exemplified a hands-on leader and a “jack of all trades.” His dedication and work ethic made a noticeable difference in the overall experience. I wish every McDonald’s had a manager like Quentin.
Atmosphere: 5
Food: 5
Service: 5
Ivan Lopez
that guy gabriel g, the best. he always works with a smile on his face you have to applaud him
Atmosphere: 5
Food: 5
Service: 5
Michelle Rodriguez
Young lady at the drive through had very poor customer service.Sounds like she didn't want to be at the window or didn't want to be at work.Took my service to a different mcdonald's
Service: 1
Kevin Vermillion
Asked for a double burger only pickles and got a double burger with onions and ketchup no pickles poor workmanship
Food: 1
Maria Kurer
Every time I go there they can’t seem to get an order right , even a simple cheeseburger they forget the cheese! Night management sucks they dgaf about nothing , I don’t get how hard it is to read a screen and put the items in the bag? Never seen a location this terrible! Not to mention they can’t even take your order right because they don’t listen and are very disrespectful, they charged my card twice thru the app because they “ paid the wrong order out” and just must have pressed pay and didn’t confirm the order with them and rerang my order up and charged me AGAIN!
Atmosphere: 1
Service: 1
P M
They take care of the customer and work hard. Good Job today!
Atmosphere: 5
Food: 5
Service: 5
KGKORY
Hit or miss
MK BAT
It’s 605 and they told me they can’t open the door. They have people working in there and they told me they have nobody and it’s past 6 AM. I came here because I’m hungry and I have an hour drive.
Service: 1
Kris Chapman
The last few times I've gone to a McDonald's in franklin wi I got a wrong order both times, then went to one in Hales Corners wi and got the wrong drink. Looked on the screen before paying to make sure they put in exactly what I wanted and yes correct then open bag to eat and discover it being wron the last 3rimes. I guess im done with McDonald's forever
Food: 3
Service: 1
Krystal Cruz
This location is very clean. Employees are helpful and are always getting orders out fast and fresh.
Stopped in for a late night treat last night (11/19/25) however did not realize I would be treated to two bickering employees more concerned about how much they felt the other was doing less than themselves. Thought to myself how can they screw the pooch on ice cream with caramel in a cup. However, apparently either food costs are too great or perhaps having zero pride in your job and or the product you put out was too much expect. I would suggest putting a full 50 cents worth of ice cream in the 3 dollar cup and or consider a warehouse job where quality and bad customer service are not directly seen but the public.
Food: 1
Service: 1
April Weis
Nice friendly I felt very welcome, good prompt service, the staff seemed to get along and work well together
Atmosphere: 5
Food: 5
Service: 5
Lila Cuellar-Salas
I ordered 2 hashbrowns and a sausage with a breakfast platter, at the window i was told they couldnt do steak for the breakfast platter, no problem. When i got home the hashbrown and sausage replaced with 3 small fries, which they never said anything about nor did i order three small fries. couldve said something at the window.
Atmosphere: 1
Food: 1
Service: 1
Kathryn
Food was so fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
Christina OLeske
Was there Aug. 8. We could not believe how horrible the food was. I can't even find a word to describe how thin the burgers were. So thin they were over cooked to a point of being burnt. We have never seen such a pathetic excuse for hamburgers. We had 1 Big Mac and 1 Bacon McDouble. Both were shocking. Is this what McDonald's has become? Restaurant was not clean. Food on the floors (even a receipt no one would bother to pick up) and tables. People are tired of hearing excuses about lack of employee. Managers need to step up and step in when needed. Not sure we would chose this location again. Will try another location and if the food is the same, then it's time to find another fast food option. There are plenty to chose from.
Quentin, who I understand to be the manager, was exceptional. He assisted with taking orders, serving food, and delivering meals to vehicles with efficiency and professionalism. He truly exemplified a hands-on leader and a “jack of all trades.” His dedication and work ethic made a noticeable difference in the overall experience. I wish every McDonald’s had a manager like Quentin.
Atmosphere: 5
Food: 5
Service: 5
that guy gabriel g, the best. he always works with a smile on his face you have to applaud him
Atmosphere: 5
Food: 5
Service: 5
Young lady at the drive through had very poor customer service.Sounds like she didn't want to be at the window or didn't want to be at work.Took my service to a different mcdonald's
Service: 1
Asked for a double burger only pickles and got a double burger with onions and ketchup no pickles poor workmanship
Food: 1
Every time I go there they can’t seem to get an order right , even a simple cheeseburger they forget the cheese! Night management sucks they dgaf about nothing , I don’t get how hard it is to read a screen and put the items in the bag? Never seen a location this terrible! Not to mention they can’t even take your order right because they don’t listen and are very disrespectful, they charged my card twice thru the app because they “ paid the wrong order out” and just must have pressed pay and didn’t confirm the order with them and rerang my order up and charged me AGAIN!
Atmosphere: 1
Service: 1
They take care of the customer and work hard. Good Job today!
Atmosphere: 5
Food: 5
Service: 5
Hit or miss
It’s 605 and they told me they can’t open the door. They have people working in there and they told me they have nobody and it’s past 6 AM. I came here because I’m hungry and I have an hour drive.
Service: 1
The last few times I've gone to a McDonald's in franklin wi I got a wrong order both times, then went to one in Hales Corners wi and got the wrong drink. Looked on the screen before paying to make sure they put in exactly what I wanted and yes correct then open bag to eat and discover it being wron the last 3rimes. I guess im done with McDonald's forever
Food: 3
Service: 1
This location is very clean. Employees are helpful and are always getting orders out fast and fresh.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped in for a late night treat last night (11/19/25) however did not realize I would be treated to two bickering employees more concerned about how much they felt the other was doing less than themselves. Thought to myself how can they screw the pooch on ice cream with caramel in a cup. However, apparently either food costs are too great or perhaps having zero pride in your job and or the product you put out was too much expect. I would suggest putting a full 50 cents worth of ice cream in the 3 dollar cup and or consider a warehouse job where quality and bad customer service are not directly seen but the public.
Food: 1
Service: 1
Nice friendly I felt very welcome, good prompt service, the staff seemed to get along and work well together
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 hashbrowns and a sausage with a breakfast platter, at the window i was told they couldnt do steak for the breakfast platter, no problem. When i got home the hashbrown and sausage replaced with 3 small fries, which they never said anything about nor did i order three small fries. couldve said something at the window.
Atmosphere: 1
Food: 1
Service: 1
Food was so fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
Was there Aug. 8. We could not believe how horrible the food was. I can't even find a word to describe how thin the burgers were. So thin they were over cooked to a point of being burnt. We have never seen such a pathetic excuse for hamburgers. We had 1 Big Mac and 1 Bacon McDouble. Both were shocking. Is this what McDonald's has become? Restaurant was not clean. Food on the floors (even a receipt no one would bother to pick up) and tables. People are tired of hearing excuses about lack of employee. Managers need to step up and step in when needed. Not sure we would chose this location again. Will try another location and if the food is the same, then it's time to find another fast food option. There are plenty to chose from.
Atmosphere: 1
Food: 1
Service: 3
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