I had friends over last night and decided to order some pizza. I usually order from the location by my house on 76th St however they were out of almost every type of crust and the location in West Allis which is a little farther had a 90 minute wait for pickup. Although this is the second closest location I was hesitant to order due to the 1 star Yelp rating and the 2.9 stars on Google but I decided to give them a shot.I ordered 2 pizzas, a double order of breadsticks and 2 orders of Cinnabon’s. The Cinnabon’s are literally the only reason I order from Pizza Hut, they’re my fav and obviously the frosting is the best part. A couple minutes after I placed my order I realized I forgot to add extra frosting for the Cinnabon’s. I called and asked the guy if I could add 2 frosting cups to my order, he said since it was an online order he couldn’t change anything. I said that’s fine my husband will pay the $2 when he picks up but I asked him to put it with my order. He asked if I meant the pre-made icing that comes with the Cinnamon Sticks and I said no I meant the frosting that comes with the Cinnabon’s and he said they don’t have prepackaged Cinnabon frosting and I said I was aware that it doesn’t come prepackaged but they usually use the cups for the marinara sauce and he seemed to understand. Btw they clearly offer additional frosting on their menu, it’s called Cinnabon signature Cream Cheese frosting and it’s $.99, and they’ve been selling Cinnabon’s for several years so idk why the guy was so confused about my request.When my husband went to pick up our order he thankfully checked and guess what, both orders of Cinnabon’s had NO frosting on them at all and several packages of the nasty prepackaged “Icing dip” were in the box. Wth?! My husband told the woman at the counter and she just stared at him blankly like she didn’t understand and said “Well I’d have to make some up then…” so he was like “Ok.” lol like what the heck can we at least have our food the way it’s supposed to come, who in the world would want Cinnabon’s without frosting?!?! They ended up adding some frosting to the Cinnabon’s but I never got my additional cups of frosting that I requested which is kind of a bummer but oh well. The rest of the food was good and our order was ready pretty quickly so I’d say it was a 3 or 4 star experience as far as Pizza Hut’s go, lol! Idk if the people that work there are just a little slow and didn’t understand my request even though I was quite clear on what I meant or if they were simply being lazy and didn’t wanna make the frosting, I honestly didn’t know the frosting needed to be made I figured it came premade and just needed to be put in a cup or on the Cinnabon’s but idk.
Atmosphere: 3
Food: 5
Service: 2
King Boy
Love and hate this place. Sometimes I order food and it is ready before it is supposed to be, and it is fresh and delicious and I enjoy it. However, other times, it either won’t get delivered at all, I have to reorder it, or it’s not ready on time. This time I found BITE MARKS on my pizza, which makes no sense, because it was clearly bitten before they threw it in the oven, so they saw them, and still thought it was ok to cook and serve. Additionally, the cashier at this location often goes outside and smokes and then handles the food. This place is always sort of slow and the service is not always pleasant, while it sometimes gets the job done, and the often great taste of the food makes up for it, situations like this one make me realize how bad the service and atmosphere is. The only good thing about this place is the food, if it’s served or delivered properly.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Cinnamon Sticks, Breadsticks
Cynthia Robles
I have been in this area for about 2 years. I have seen multiple managers come through this Pizza hut. Rory Pross has been the best so far. He puts pride into his work and strives for the best. Great service all around.
Atmosphere: 5
Food: 5
Service: 5
Eric Estrada
Ordered curbside, arrived when notified & was told that our order wasn't even started. Waited 30 minutes longer before was told our order was canceled. Staff was arguing amongst themselves.
Atmosphere: 1
Service: 1
Andres Moreno
Terrible service the workers where fighting with eachother about who made what pizza and some worker threw a whole pizza box away and started to argue with eachother again just terrible and bad vibes coming from this place would not be coming again that's for
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pizza, Marinara, Breadsticks
David Lorenz
Orders food for delivery on my birthday . Got a text saying it's out for delivery . Never showed up. Called twice and was hung up on twice. BEWARE !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza, Breadsticks
James
I was charged a delivery fee and Pizza Hut sent Door Dash. So why the fee if you are not sending a Pizza Hut employee to deliver. Where is that money going?
Atmosphere: 4
Food: 3
Service: 4
Valerie J. Yelk
I tried to give this place a chance. The portions are very small. I received a 4 pack of expired soda. I give up.
Atmosphere: 1
Food: 1
Service: 1
UnSungHero
Ordered pick up the first guy looked for my order and said nothing after 15 minutes another guy comes just to pull my order out the heater station that it was at the whole time so the cheese was burnt and pizza was dry very
Atmosphere: 1
Food: 1
Service: 1
jimmy Conway
ok now... no pricing on your website???? only 2 pricings on lame deals part..... now im just gonna get marcos they at least have prices for all there food!!!!!......
While waiting behind this man who barely speaks English, the cashier started being racist. Very nasty attitude from the two workers all because the man in front of me couldn’t speak proper English . Same tone that they gave the man, they gave me when all I said was my name for my order. Night workers from 12/17
Atmosphere: 1
Food: 1
Service: 1
Sir Deathsalot
Good prices, nice staff, and great food. Overall, very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Maestro Savage
Like for many others on here, my order took wayyy longer than indicated on the tracker (approximately one hour after it was made). I decided to try Pizza Hut after a few years since it was never my first choice, and man I wish I just skipped past it again. I waited for my order for longer than an hour and once it did arrive it is was barely warm . What I ordered was their honey BBQ wings which were unevenly covered in sauce and lemon pepper fries which didn’t taste fresh. As a third item I ordered their garlic cheese bread sticks which didn’t taste that good and were also lukewarm. Their line didn’t work when attempting to talk with someone at the restaurant about my order. This was the first time I did business with this location (and will be the ONLY time I ever did so). Do better , especially when asking customers for tips.
Food: 1
Service: 1
Seven July
Great, Nice &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
memes video
Improved on customer service. I was trying contact manager and put on hold for minutes or getting disconnected.
I had friends over last night and decided to order some pizza. I usually order from the location by my house on 76th St however they were out of almost every type of crust and the location in West Allis which is a little farther had a 90 minute wait for pickup. Although this is the second closest location I was hesitant to order due to the 1 star Yelp rating and the 2.9 stars on Google but I decided to give them a shot.I ordered 2 pizzas, a double order of breadsticks and 2 orders of Cinnabon’s. The Cinnabon’s are literally the only reason I order from Pizza Hut, they’re my fav and obviously the frosting is the best part. A couple minutes after I placed my order I realized I forgot to add extra frosting for the Cinnabon’s. I called and asked the guy if I could add 2 frosting cups to my order, he said since it was an online order he couldn’t change anything. I said that’s fine my husband will pay the $2 when he picks up but I asked him to put it with my order. He asked if I meant the pre-made icing that comes with the Cinnamon Sticks and I said no I meant the frosting that comes with the Cinnabon’s and he said they don’t have prepackaged Cinnabon frosting and I said I was aware that it doesn’t come prepackaged but they usually use the cups for the marinara sauce and he seemed to understand. Btw they clearly offer additional frosting on their menu, it’s called Cinnabon signature Cream Cheese frosting and it’s $.99, and they’ve been selling Cinnabon’s for several years so idk why the guy was so confused about my request.When my husband went to pick up our order he thankfully checked and guess what, both orders of Cinnabon’s had NO frosting on them at all and several packages of the nasty prepackaged “Icing dip” were in the box. Wth?! My husband told the woman at the counter and she just stared at him blankly like she didn’t understand and said “Well I’d have to make some up then…” so he was like “Ok.” lol like what the heck can we at least have our food the way it’s supposed to come, who in the world would want Cinnabon’s without frosting?!?! They ended up adding some frosting to the Cinnabon’s but I never got my additional cups of frosting that I requested which is kind of a bummer but oh well. The rest of the food was good and our order was ready pretty quickly so I’d say it was a 3 or 4 star experience as far as Pizza Hut’s go, lol! Idk if the people that work there are just a little slow and didn’t understand my request even though I was quite clear on what I meant or if they were simply being lazy and didn’t wanna make the frosting, I honestly didn’t know the frosting needed to be made I figured it came premade and just needed to be put in a cup or on the Cinnabon’s but idk.
Atmosphere: 3
Food: 5
Service: 2
Love and hate this place. Sometimes I order food and it is ready before it is supposed to be, and it is fresh and delicious and I enjoy it. However, other times, it either won’t get delivered at all, I have to reorder it, or it’s not ready on time. This time I found BITE MARKS on my pizza, which makes no sense, because it was clearly bitten before they threw it in the oven, so they saw them, and still thought it was ok to cook and serve. Additionally, the cashier at this location often goes outside and smokes and then handles the food. This place is always sort of slow and the service is not always pleasant, while it sometimes gets the job done, and the often great taste of the food makes up for it, situations like this one make me realize how bad the service and atmosphere is. The only good thing about this place is the food, if it’s served or delivered properly.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Cinnamon Sticks, Breadsticks
I have been in this area for about 2 years. I have seen multiple managers come through this Pizza hut. Rory Pross has been the best so far. He puts pride into his work and strives for the best. Great service all around.
Atmosphere: 5
Food: 5
Service: 5
Ordered curbside, arrived when notified & was told that our order wasn't even started. Waited 30 minutes longer before was told our order was canceled. Staff was arguing amongst themselves.
Atmosphere: 1
Service: 1
Terrible service the workers where fighting with eachother about who made what pizza and some worker threw a whole pizza box away and started to argue with eachother again just terrible and bad vibes coming from this place would not be coming again that's for
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pizza, Marinara, Breadsticks
Orders food for delivery on my birthday . Got a text saying it's out for delivery . Never showed up. Called twice and was hung up on twice. BEWARE !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza, Breadsticks
I was charged a delivery fee and Pizza Hut sent Door Dash. So why the fee if you are not sending a Pizza Hut employee to deliver. Where is that money going?
Atmosphere: 4
Food: 3
Service: 4
I tried to give this place a chance. The portions are very small. I received a 4 pack of expired soda. I give up.
Atmosphere: 1
Food: 1
Service: 1
Ordered pick up the first guy looked for my order and said nothing after 15 minutes another guy comes just to pull my order out the heater station that it was at the whole time so the cheese was burnt and pizza was dry very
Atmosphere: 1
Food: 1
Service: 1
ok now... no pricing on your website???? only 2 pricings on lame deals part..... now im just gonna get marcos they at least have prices for all there food!!!!!......
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
While waiting behind this man who barely speaks English, the cashier started being racist. Very nasty attitude from the two workers all because the man in front of me couldn’t speak proper English . Same tone that they gave the man, they gave me when all I said was my name for my order. Night workers from 12/17
Atmosphere: 1
Food: 1
Service: 1
Good prices, nice staff, and great food. Overall, very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Like for many others on here, my order took wayyy longer than indicated on the tracker (approximately one hour after it was made). I decided to try Pizza Hut after a few years since it was never my first choice, and man I wish I just skipped past it again. I waited for my order for longer than an hour and once it did arrive it is was barely warm . What I ordered was their honey BBQ wings which were unevenly covered in sauce and lemon pepper fries which didn’t taste fresh. As a third item I ordered their garlic cheese bread sticks which didn’t taste that good and were also lukewarm. Their line didn’t work when attempting to talk with someone at the restaurant about my order. This was the first time I did business with this location (and will be the ONLY time I ever did so). Do better , especially when asking customers for tips.
Food: 1
Service: 1
Great, Nice &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Improved on customer service. I was trying contact manager and put on hold for minutes or getting disconnected.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dinner Box Cinn STX, Cheese Sticks