Love the new way to burger... The food alone was a vibe for me; nothing extra special but a great break from the norm....
Atmosphere: 5
Food: 5
Service: 5
Teresa Harris
Love the new way to burger... The food alone was a vibe for me; nothing extra special but a great break from the norm....
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Perez
Wheelchair accessibility: Nothing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger
Dan Lozoff
Poor service, high prices, small portions, hard to park
Atmosphere: 2
Food: 3
Service: 2
Julie K.
Working downtown, I try to bring my own lunch, but sometimes I have to order and due to work schedule, it has to be delivery. Shake Shake uses Uber Eats, they are allowed to pick up multiple orders before delivering yours. I received my food 50 minutes after I received notification that it was in my delivery persons hands and on it's way. the delivery driver stated she had another order to pick up at Ian's pizza at noon before delivering to me...but my order was ready at 11:24. Needless to say, my food was cold and disgusting. Although cold or not, I do have to say the food is overated. Small burger that's maybe a tiny better than McDonalds, but cost way more. Delivery is no means the fault of Shake Shack (well, it's their choice to use Uber Eats), but just wanted to let you know, don't get delivery; pick up or eat there instead if you want an overpriced burger.
John Doe
Always a good smokey char on their burgers.
Atmosphere: 5
Food: 5
Service: 5
Tim Nelson
Fries always over salted/over seasoned. Cannot justify going here any
Atmosphere: 2
Food: 2
Service: 2
Jesse Briggs
I'm honestly very surprised by all the 4 and 5 star reviews, as this place is a clinic in how to scare off repeat business and customer loyalty.I walked in, explored the menu and rang myself up on the tablet. During that process I was told to grab a table number from the counter and enter it as I was dining in, then told my order would be brought to me. Completed my order, which was a Double Bacon Cheeseburger ($11.29), Cheese Fries ($4.99), and a Large 50/50 Lemonade ($4.49). My total for a tax for a burger, cheesefries, and a drink was $20.77. While the food was tasty, it wasn't tasty enough to justify the outrageous pricing, nor were the portion sizes up to par for those prices either. Not even close.Right after I paid that ridiculous amount, I was asked to tip. Interestingly enough, they never even bothered to bring my order to my table like the kiosk and my receipt said they would. It eventually got called with an annoyed tone out after having sat on the counter because I was somehow supposed to know that they had gone off script from what I was told was going to happen. In fact, I had ZERO human interaction from order to exit. By the time I made it to the counter, the person who yelled my number was gone. I was never acknowledged in any way. What the hell would my tip have been for? There is a time and a place where a tip is earned, and this is far from it.Like I said before, the food was quite tasty, but I'll never touch this place again because they didn't seem to even care about my business, or want it. Further, they think a bit too highly of themselves for what they are charging VS what they are serving, and that explains why the place was so empty during noon hour on a weekday. Only reason they're busy at nights is they're on Water street and drunk people aren't as aware of how much they're being ripped off.Never again.
Food is good and so is service. Can't go wrong with any of the shakes or sandwiches.
Dana C.
Made my stomach queasy very greasy & salty. I had the Korean BBQ, I don't know if they accidentally gave me a cheese burger but it had absolutely no barbecue. My daughter had the Shroom burger it was greasy & had way too much cheese. Cheese fries weren't fresh & the cheese was thick & tasted off. Chocolate shake was thick & good. Bathroom was dirty, paper towels on the floor & the garbage was overflowing. Dining room was okay not really clean a little sticky. Staff brought out our order promptly.
Shackburger was delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Fries
35 minutes to get a burger and fries.
Love the new way to burger... The food alone was a vibe for me; nothing extra special but a great break from the norm....
Atmosphere: 5
Food: 5
Service: 5
Love the new way to burger... The food alone was a vibe for me; nothing extra special but a great break from the norm....
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Nothing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger
Poor service, high prices, small portions, hard to park
Atmosphere: 2
Food: 3
Service: 2
Working downtown, I try to bring my own lunch, but sometimes I have to order and due to work schedule, it has to be delivery. Shake Shake uses Uber Eats, they are allowed to pick up multiple orders before delivering yours. I received my food 50 minutes after I received notification that it was in my delivery persons hands and on it's way. the delivery driver stated she had another order to pick up at Ian's pizza at noon before delivering to me...but my order was ready at 11:24. Needless to say, my food was cold and disgusting. Although cold or not, I do have to say the food is overated. Small burger that's maybe a tiny better than McDonalds, but cost way more. Delivery is no means the fault of Shake Shack (well, it's their choice to use Uber Eats), but just wanted to let you know, don't get delivery; pick up or eat there instead if you want an overpriced burger.
Always a good smokey char on their burgers.
Atmosphere: 5
Food: 5
Service: 5
Fries always over salted/over seasoned. Cannot justify going here any
Atmosphere: 2
Food: 2
Service: 2
I'm honestly very surprised by all the 4 and 5 star reviews, as this place is a clinic in how to scare off repeat business and customer loyalty.I walked in, explored the menu and rang myself up on the tablet. During that process I was told to grab a table number from the counter and enter it as I was dining in, then told my order would be brought to me. Completed my order, which was a Double Bacon Cheeseburger ($11.29), Cheese Fries ($4.99), and a Large 50/50 Lemonade ($4.49). My total for a tax for a burger, cheesefries, and a drink was $20.77. While the food was tasty, it wasn't tasty enough to justify the outrageous pricing, nor were the portion sizes up to par for those prices either. Not even close.Right after I paid that ridiculous amount, I was asked to tip. Interestingly enough, they never even bothered to bring my order to my table like the kiosk and my receipt said they would. It eventually got called with an annoyed tone out after having sat on the counter because I was somehow supposed to know that they had gone off script from what I was told was going to happen. In fact, I had ZERO human interaction from order to exit. By the time I made it to the counter, the person who yelled my number was gone. I was never acknowledged in any way. What the hell would my tip have been for? There is a time and a place where a tip is earned, and this is far from it.Like I said before, the food was quite tasty, but I'll never touch this place again because they didn't seem to even care about my business, or want it. Further, they think a bit too highly of themselves for what they are charging VS what they are serving, and that explains why the place was so empty during noon hour on a weekday. Only reason they're busy at nights is they're on Water street and drunk people aren't as aware of how much they're being ripped off.Never again.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Nice place to grab a burger in downtown
Atmosphere: 5
Food: 5
Service: 5
Food is good and so is service. Can't go wrong with any of the shakes or sandwiches.
Made my stomach queasy very greasy & salty. I had the Korean BBQ, I don't know if they accidentally gave me a cheese burger but it had absolutely no barbecue. My daughter had the Shroom burger it was greasy & had way too much cheese. Cheese fries weren't fresh & the cheese was thick & tasted off. Chocolate shake was thick & good. Bathroom was dirty, paper towels on the floor & the garbage was overflowing. Dining room was okay not really clean a little sticky. Staff brought out our order promptly.
Cute place good
Atmosphere: 5
Food: 5
Service: 5
Good shakes, good service.