I was forced to go to a venti because they was out of grande cups! This is unacceptable! I want a manager to contact me!
Uyên
I really like the drinks here, I always buy water here, I like the drinks here but today I was quite upset with an Asian staff, she made my favorite less and not the right size I needed but I just asked her to add it back to me but she had a very bad attitude, she didn't even wash the glass before giving it to me, she also put less whipped cream than before, she completely messed up the recipe I gave her
Tracy Gass
4 employees and the lines were outrageous. I want to know who regional manager is. Rude employees. I ordered ahead, walked down 7 minutes later and still waited over 20 minutes for my one iced shaken expresso!!
Matthew Robertson
Extremely slow wait time. 45 minutes for a single drink. And they appeared to be making the drinks completely out of order. There were at least 15 order tags out and in different places and they appeared to choose Willy nilly which ones to work on in no particular order. They might only have 1 blender but it would be nice to complete the orders in the order in which they came in.
Ben Schmidt
TERRIBLE! Took them 30 mins to make my drink, and it didn’t even taste good! Manager did not help at all, and the coffee makers were on there phones, not even thinking about there costumers. NEVER GOING AGAIN!!!!
CMX
I understand that weekends get really busy, and working in the food/café industry isn’t easy—especially with customers constantly watching. However, Starbucks, please ensure that your employees are following basic hygiene practices, like washing their hands and tying their hair back.
Today, I went to get my sister a drink for her shift, but I witnessed something extremely unsanitary. The worker scratched her head and then proceeded to put her hands inside the cup meant for my sister’s drink—without washing her hands. To make matters worse, she spilled the drink on herself but still handed it to me.
I want to clarify that I’m not saying this Starbucks has bad customer service, but hygiene is important. Employees need to be more mindful of sanitation to maintain cleanliness and customer trust.
Abby Champagne
Also wonderful!
Scott W Berg
Coffee maker extra kind, she’s great at her craft
Elizabeth Gould
Walked away with no drinks after waiting for 45 minutes.
Atmosphere: 1
Food: 1
Service: 1
Emily Liescheidt
They don't have half the ingredients needed for half of their menu. The ladies working are rude and very unprofessional. Long wait for drinks while they played on their phones. $15 for thisss? Complete misrepresentation of a brand.
Nyaa and her fellow staff were wonderful to us and made a great surprise drink. Made our night! They were very respectful of my service dog too. Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Isha Kataria
Colin is the best person ever!! I have never met someone with so much energy at a Starbucks. Colin made my day!!
Atmosphere: 5
Food: 5
Service: 5
Dora Jacobs
Waited 15 minutes for on line order to be told they were out of mocha.. never even offered a replacement
Atmosphere: 1
Food: 1
Service: 1
Bharat
Super long wait times. Feel sorry for the baristas. They had to stop taking orders as wait times were going crazy.
Atmosphere: 1
Food: 4
Service: 1
Ashley P
I did a mobile order and I received the notification that my order was ready. I found 1/2 drinks (not in the mobile pickup area), waited 15 more minutes. I asked where’s the other drink and she said oh, we don’t make that drink anymore, you’ll get a refund through the app. I waited a week, still no refund. I called Starbucks and customer service was extremely helpful and refunded the money. They understood and I was off the call in 10 mins.
Also, the cashier took a bakery item out with their bare hands. 😩 Otherwise my drink was good.
I was forced to go to a venti because they was out of grande cups! This is unacceptable! I want a manager to contact me!
I really like the drinks here, I always buy water here, I like the drinks here but today I was quite upset with an Asian staff, she made my favorite less and not the right size I needed but I just asked her to add it back to me but she had a very bad attitude, she didn't even wash the glass before giving it to me, she also put less whipped cream than before, she completely messed up the recipe I gave her
4 employees and the lines were outrageous. I want to know who regional manager is. Rude employees. I ordered ahead, walked down 7 minutes later and still waited over 20 minutes for my one iced shaken expresso!!
Extremely slow wait time. 45 minutes for a single drink. And they appeared to be making the drinks completely out of order. There were at least 15 order tags out and in different places and they appeared to choose Willy nilly which ones to work on in no particular order. They might only have 1 blender but it would be nice to complete the orders in the order in which they came in.
TERRIBLE! Took them 30 mins to make my drink, and it didn’t even taste good! Manager did not help at all, and the coffee makers were on there phones, not even thinking about there costumers. NEVER GOING AGAIN!!!!
I understand that weekends get really busy, and working in the food/café industry isn’t easy—especially with customers constantly watching. However, Starbucks, please ensure that your employees are following basic hygiene practices, like washing their hands and tying their hair back.
Today, I went to get my sister a drink for her shift, but I witnessed something extremely unsanitary. The worker scratched her head and then proceeded to put her hands inside the cup meant for my sister’s drink—without washing her hands. To make matters worse, she spilled the drink on herself but still handed it to me.
I want to clarify that I’m not saying this Starbucks has bad customer service, but hygiene is important. Employees need to be more mindful of sanitation to maintain cleanliness and customer trust.
Also wonderful!
Coffee maker extra kind, she’s great at her craft
Walked away with no drinks after waiting for 45 minutes.
Atmosphere: 1
Food: 1
Service: 1
They don't have half the ingredients needed for half of their menu. The ladies working are rude and very unprofessional. Long wait for drinks while they played on their phones. $15 for thisss? Complete misrepresentation of a brand.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nyaa and her fellow staff were wonderful to us and made a great surprise drink. Made our night! They were very respectful of my service dog too. Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Colin is the best person ever!! I have never met someone with so much energy at a Starbucks. Colin made my day!!
Atmosphere: 5
Food: 5
Service: 5
Waited 15 minutes for on line order to be told they were out of mocha.. never even offered a replacement
Atmosphere: 1
Food: 1
Service: 1
Super long wait times. Feel sorry for the baristas. They had to stop taking orders as wait times were going crazy.
Atmosphere: 1
Food: 4
Service: 1
I did a mobile order and I received the notification that my order was ready. I found 1/2 drinks (not in the mobile pickup area), waited 15 more minutes. I asked where’s the other drink and she said oh, we don’t make that drink anymore, you’ll get a refund through the app. I waited a week, still no refund. I called Starbucks and customer service was extremely helpful and refunded the money. They understood and I was off the call in 10 mins.
Also, the cashier took a bakery item out with their bare hands. 😩 Otherwise my drink was good.
Service: 3
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