Everyone here is so supportive and they remind me how proud they are of me and my hard-work. I advise everyone to try out this place it’s truly wonderful!
Atmosphere: 5
Food: 5
Service: 5
clarence williams
Debbie on Downer!
Earlier this morning, I had the most unpleasant aggressively egregious interaction with one of the barista‘s who may be a team leader at the Starbucks on Downer.
My mom has been a lifelong customer of Starbucks all of her mugs, ceramics or plastic are Starbucks. I frequently go there for her because sometimes she is not able to get around for herself.
The other day I purchased a sandwich and a drink, and I forgot to get the extra cups per her request so today she requested that I go into Starbucks and get two medium cups and two lids that is all.
I approached a barista who was currently fixing an order behind the counter by the cappuccino machine. It was fairly loud so she could not hear my request initially as I started to repeat myself I was aggressively interrupted by Suzanne. She said “she’s making something or fixing an order right now what did you need?” I explained to her that I would like two empty cups and two lids this is when she said in a loud voice “Do you have an order if you didn’t place an order we can’t give out cups.” I said “My mom comes here all the time” before I could say anything else she loudly said “We can’t/don’t give out cups GOODBYE GOODBYE!” in a very loud, aggressive egregious rude tone. It was very embarrassing and unwarranted and coming from a therapeutic standpoint Suzanne did not seem to be mentally baseline. My request did not warrant such an aggressive and egregious response. By the way, I reiterate I was conferring with the other barista before rudely being interrupted by Suzanne.
Help is hard to find, but you may want to rethink having someone who is chemically imbalanced working with the public. I am fairly levelheaded, but what if I was not! Suzanne never let me explain anything. Did you place an order now she explained loudly and dismiss me as though I was a derelict asking for change.
Deeply disturbed by the interaction I completed my initial errand. Then went back to Starbucks to purchase a lemon loaf just to get her name and the store number and the cups that I originally came in for.
I have already conferred with corporate, and I will continue to do so until I am assured that this issue has been looked into and resolved.
Atmosphere: 1
Service: 1
cara sprague
My “shaken espresso” lol
orshin frer
I had a very unpleasant experience at this location. Susanne Senn, A blonde & gray-haired woman in a gray sweater possibly a manager was extremely rude and condescending when I asked for a refill. I had just purchased a venti Frappuccino and then asked for a venti tea refill, which she refused. She gave me a grande tea in a “for here” cup instead .
Then, she came over to me and my girlfriend unprompted and snapped, “Refills aren’t buy one get one free,” in a completely unprofessional and nasty tone. It was incredibly uncomfortable.
When I asked for a to-go cup, she ignored me and walked away. About five minutes later, she finally handed it to me with no explanation or apology.
Whether this person is a manager or not, she should not be interacting with customers in that way. I won’t be returning to this location!!
Atmosphere: 1
Food: 1
Service: 1
America A Arevalo
This is one of the best stores I’ve been. Thank you for an excellent experience. America 🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Rebecca Wilson
Always fast and accurate. They could keep the property a bit cleaner though, especially outside. Parking lot is a beast to get in and out of during rush hours.
Atmosphere: 4
Food: 5
Service: 5
GAYE SAFRON
I am writing to express my deep concern and disappointment regarding the conduct of a manager at your Starbucks location on Webster and Downer, specifically Susanne Senn!
During a recent visit, I witnessed behavior that was not only unprofessional but deeply troubling. Ms. Senn appeared to go out of her way to confront customers in a hostile and aggressive manner. At one point, she kicked out a Black customer who I had just seen pay for a drink. He was quietly sitting at my table when she approached him repeatedly, telling him it was “time to leave” despite the fact that he had only just finished his beverage. Her tone was accusatory and demeaning, and it was clear she had made a harsh assumption based on appearance rather than behavior.
Later during the same visit, I observed her approach yet another customer and scold them for something minor, again with an unnecessarily harsh attitude. Her conduct throughout the time I was there was confrontational and power driven. It truly killed the atmosphere and made the space feel unwelcoming.
This is not the level of hospitality or inclusivity I expect from Starbucks. Ms. Senn’s behavior reflects poorly on the company and creates an environment that feels anything but safe or relaxing. I urge you to look into this matter and take appropriate steps to ensure all customers, regardless of their background, are treated with the dignity and respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
Nitin Ranjan
I’ve always enjoyed coming to this Starbucks and had a great relationship with the baristas who work behind the counter—they’re friendly, professional, and create a welcoming environment.
Unfortunately, that all changed recently when a store manager named Susan approached me while I was on a call and accused me of not ordering during a previous visit. That accusation was completely false—I use the Starbucks app to pay and have a full record of every purchase. There was no reason for this interaction other than bias, and it came across as racially motivated.
Because of Susan’s behavior, I won’t be returning to this location until she is replaced. Starbucks, I hope you take this seriously—feel free to reach out when appropriate action has been taken. Discrimination has no place in your stores.
Hasina Robinson
They must have new workers cause I have NEVER had a machta crm frp this nasty before. And the vanilla bean crème was also horrible. I’ve never experienced this before. Has to be new workers. Nothing is blended.
Justin Herrmann
Horribly miss managed! I don't even know where to start. Go get coffee any where else! The regulars are the worst!
Unleashed dogs are a huge liability anywhere. Add in an aggressive dog-owner, and i choose to get my coffee elsewhere. It's not worth the risk. It's a shame since the location is good.
Atmosphere: 1
Service: 1
Paul Brien
Grandchildren love Starbucks! Me not so much. Just not my personal favorite.
Atmosphere: 4
Service: 4
서은
The workers here are so friendly and nice, it absolutey makes my day everytime I come here ?
Everyone here is so supportive and they remind me how proud they are of me and my hard-work. I advise everyone to try out this place it’s truly wonderful!
Atmosphere: 5
Food: 5
Service: 5
Debbie on Downer!
Earlier this morning, I had the most unpleasant aggressively egregious interaction with one of the barista‘s who may be a team leader at the Starbucks on Downer.
My mom has been a lifelong customer of Starbucks all of her mugs, ceramics or plastic are Starbucks. I frequently go there for her because sometimes she is not able to get around for herself.
The other day I purchased a sandwich and a drink, and I forgot to get the extra cups per her request so today she requested that I go into Starbucks and get two medium cups and two lids that is all.
I approached a barista who was currently fixing an order behind the counter by the cappuccino machine. It was fairly loud so she could not hear my request initially as I started to repeat myself I was aggressively interrupted by Suzanne. She said “she’s making something or fixing an order right now what did you need?” I explained to her that I would like two empty cups and two lids this is when she said in a loud voice “Do you have an order if you didn’t place an order we can’t give out cups.” I said “My mom comes here all the time” before I could say anything else she loudly said “We can’t/don’t give out cups GOODBYE GOODBYE!” in a very loud, aggressive egregious rude tone. It was very embarrassing and unwarranted and coming from a therapeutic standpoint Suzanne did not seem to be mentally baseline. My request did not warrant such an aggressive and egregious response. By the way, I reiterate I was conferring with the other barista before rudely being interrupted by Suzanne.
Help is hard to find, but you may want to rethink having someone who is chemically imbalanced working with the public. I am fairly levelheaded, but what if I was not! Suzanne never let me explain anything. Did you place an order now she explained loudly and dismiss me as though I was a derelict asking for change.
Deeply disturbed by the interaction I completed my initial errand. Then went back to Starbucks to purchase a lemon loaf just to get her name and the store number and the cups that I originally came in for.
I have already conferred with corporate, and I will continue to do so until I am assured that this issue has been looked into and resolved.
Atmosphere: 1
Service: 1
My “shaken espresso” lol
I had a very unpleasant experience at this location. Susanne Senn, A blonde & gray-haired woman in a gray sweater possibly a manager was extremely rude and condescending when I asked for a refill. I had just purchased a venti Frappuccino and then asked for a venti tea refill, which she refused. She gave me a grande tea in a “for here” cup instead .
Then, she came over to me and my girlfriend unprompted and snapped, “Refills aren’t buy one get one free,” in a completely unprofessional and nasty tone. It was incredibly uncomfortable.
When I asked for a to-go cup, she ignored me and walked away. About five minutes later, she finally handed it to me with no explanation or apology.
Whether this person is a manager or not, she should not be interacting with customers in that way. I won’t be returning to this location!!
Atmosphere: 1
Food: 1
Service: 1
This is one of the best stores I’ve been. Thank you for an excellent experience. America 🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Always fast and accurate. They could keep the property a bit cleaner though, especially outside. Parking lot is a beast to get in and out of during rush hours.
Atmosphere: 4
Food: 5
Service: 5
I am writing to express my deep concern and disappointment regarding the conduct of a manager at your Starbucks location on Webster and Downer, specifically Susanne Senn!
During a recent visit, I witnessed behavior that was not only unprofessional but deeply troubling. Ms. Senn appeared to go out of her way to confront customers in a hostile and aggressive manner. At one point, she kicked out a Black customer who I had just seen pay for a drink. He was quietly sitting at my table when she approached him repeatedly, telling him it was “time to leave” despite the fact that he had only just finished his beverage. Her tone was accusatory and demeaning, and it was clear she had made a harsh assumption based on appearance rather than behavior.
Later during the same visit, I observed her approach yet another customer and scold them for something minor, again with an unnecessarily harsh attitude. Her conduct throughout the time I was there was confrontational and power driven. It truly killed the atmosphere and made the space feel unwelcoming.
This is not the level of hospitality or inclusivity I expect from Starbucks. Ms. Senn’s behavior reflects poorly on the company and creates an environment that feels anything but safe or relaxing. I urge you to look into this matter and take appropriate steps to ensure all customers, regardless of their background, are treated with the dignity and respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
I’ve always enjoyed coming to this Starbucks and had a great relationship with the baristas who work behind the counter—they’re friendly, professional, and create a welcoming environment.
Unfortunately, that all changed recently when a store manager named Susan approached me while I was on a call and accused me of not ordering during a previous visit. That accusation was completely false—I use the Starbucks app to pay and have a full record of every purchase. There was no reason for this interaction other than bias, and it came across as racially motivated.
Because of Susan’s behavior, I won’t be returning to this location until she is replaced. Starbucks, I hope you take this seriously—feel free to reach out when appropriate action has been taken. Discrimination has no place in your stores.
They must have new workers cause I have NEVER had a machta crm frp this nasty before. And the vanilla bean crème was also horrible. I’ve never experienced this before. Has to be new workers. Nothing is blended.
Horribly miss managed! I don't even know where to start. Go get coffee any where else! The regulars are the worst!
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Unleashed dogs are a huge liability anywhere. Add in an aggressive dog-owner, and i choose to get my coffee elsewhere. It's not worth the risk.
It's a shame since the location is good.
Atmosphere: 1
Service: 1
Grandchildren love Starbucks! Me not so much. Just not my personal favorite.
Atmosphere: 4
Service: 4
The workers here are so friendly and nice, it absolutey makes my day everytime I come here ?
Atmosphere: 5
Food: 5
Service: 5
Nice Ambiance with a library and book store
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Food: 5
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Not too busy on a cozy
Atmosphere: 5
Food: 5
Service: 5
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