I had a very unpleasant experience at this location. Susanne Senn, A blonde & gray-haired woman in a gray sweater possibly a manager was extremely rude and condescending when I asked for a refill. I had just purchased a venti Frappuccino and then asked for a venti tea refill, which she refused. She gave me a grande tea in a “for here” cup instead .
Then, she came over to me and my girlfriend unprompted and snapped, “Refills aren’t buy one get one free,” in a completely unprofessional and nasty tone. It was incredibly uncomfortable.
When I asked for a to-go cup, she ignored me and walked away. About five minutes later, she finally handed it to me with no explanation or apology.
Whether this person is a manager or not, she should not be interacting with customers in that way. I won’t be returning to this location!!
Atmosphere: 1
Food: 1
Service: 1
America A Arevalo
This is one of the best stores I’ve been. Thank you for an excellent experience. America 🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Rebecca Wilson
Always fast and accurate. They could keep the property a bit cleaner though, especially outside. Parking lot is a beast to get in and out of during rush hours.
Atmosphere: 4
Food: 5
Service: 5
GAYE SAFRON
I am writing to express my deep concern and disappointment regarding the conduct of a manager at your Starbucks location on Webster and Downer, specifically Susanne Senn!
During a recent visit, I witnessed behavior that was not only unprofessional but deeply troubling. Ms. Senn appeared to go out of her way to confront customers in a hostile and aggressive manner. At one point, she kicked out a Black customer who I had just seen pay for a drink. He was quietly sitting at my table when she approached him repeatedly, telling him it was “time to leave” despite the fact that he had only just finished his beverage. Her tone was accusatory and demeaning, and it was clear she had made a harsh assumption based on appearance rather than behavior.
Later during the same visit, I observed her approach yet another customer and scold them for something minor, again with an unnecessarily harsh attitude. Her conduct throughout the time I was there was confrontational and power driven. It truly killed the atmosphere and made the space feel unwelcoming.
This is not the level of hospitality or inclusivity I expect from Starbucks. Ms. Senn’s behavior reflects poorly on the company and creates an environment that feels anything but safe or relaxing. I urge you to look into this matter and take appropriate steps to ensure all customers, regardless of their background, are treated with the dignity and respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
Nitin Ranjan
I’ve always enjoyed coming to this Starbucks and had a great relationship with the baristas who work behind the counter—they’re friendly, professional, and create a welcoming environment.
Unfortunately, that all changed recently when a store manager named Susan approached me while I was on a call and accused me of not ordering during a previous visit. That accusation was completely false—I use the Starbucks app to pay and have a full record of every purchase. There was no reason for this interaction other than bias, and it came across as racially motivated.
Because of Susan’s behavior, I won’t be returning to this location until she is replaced. Starbucks, I hope you take this seriously—feel free to reach out when appropriate action has been taken. Discrimination has no place in your stores.
Hasina Robinson
They must have new workers cause I have NEVER had a machta crm frp this nasty before. And the vanilla bean crème was also horrible. I’ve never experienced this before. Has to be new workers. Nothing is blended.
Justin Herrmann
Horribly miss managed! I don't even know where to start. Go get coffee any where else! The regulars are the worst!
Valerie King
Unleashed dogs are a huge liability anywhere. Add in an aggressive dog-owner, and i choose to get my coffee elsewhere. It's not worth the risk. It's a shame since the location is good.
Atmosphere: 1
Service: 1
Paul Brien
Grandchildren love Starbucks! Me not so much. Just not my personal favorite.
Atmosphere: 4
Service: 4
서은
The workers here are so friendly and nice, it absolutey makes my day everytime I come here ?
People are usually nice here! Only thing is I can't have caffeine and I ask about 3 times for them to make sure its decaf and then it ends up being caffeinated.
Service: 5
Michael Hunter
Nice coffee, but the staff were a bit frosty and not too welcoming.
I had a very unpleasant experience at this location. Susanne Senn, A blonde & gray-haired woman in a gray sweater possibly a manager was extremely rude and condescending when I asked for a refill. I had just purchased a venti Frappuccino and then asked for a venti tea refill, which she refused. She gave me a grande tea in a “for here” cup instead .
Then, she came over to me and my girlfriend unprompted and snapped, “Refills aren’t buy one get one free,” in a completely unprofessional and nasty tone. It was incredibly uncomfortable.
When I asked for a to-go cup, she ignored me and walked away. About five minutes later, she finally handed it to me with no explanation or apology.
Whether this person is a manager or not, she should not be interacting with customers in that way. I won’t be returning to this location!!
Atmosphere: 1
Food: 1
Service: 1
This is one of the best stores I’ve been. Thank you for an excellent experience. America 🇺🇸
Atmosphere: 5
Food: 5
Service: 5
Always fast and accurate. They could keep the property a bit cleaner though, especially outside. Parking lot is a beast to get in and out of during rush hours.
Atmosphere: 4
Food: 5
Service: 5
I am writing to express my deep concern and disappointment regarding the conduct of a manager at your Starbucks location on Webster and Downer, specifically Susanne Senn!
During a recent visit, I witnessed behavior that was not only unprofessional but deeply troubling. Ms. Senn appeared to go out of her way to confront customers in a hostile and aggressive manner. At one point, she kicked out a Black customer who I had just seen pay for a drink. He was quietly sitting at my table when she approached him repeatedly, telling him it was “time to leave” despite the fact that he had only just finished his beverage. Her tone was accusatory and demeaning, and it was clear she had made a harsh assumption based on appearance rather than behavior.
Later during the same visit, I observed her approach yet another customer and scold them for something minor, again with an unnecessarily harsh attitude. Her conduct throughout the time I was there was confrontational and power driven. It truly killed the atmosphere and made the space feel unwelcoming.
This is not the level of hospitality or inclusivity I expect from Starbucks. Ms. Senn’s behavior reflects poorly on the company and creates an environment that feels anything but safe or relaxing. I urge you to look into this matter and take appropriate steps to ensure all customers, regardless of their background, are treated with the dignity and respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
I’ve always enjoyed coming to this Starbucks and had a great relationship with the baristas who work behind the counter—they’re friendly, professional, and create a welcoming environment.
Unfortunately, that all changed recently when a store manager named Susan approached me while I was on a call and accused me of not ordering during a previous visit. That accusation was completely false—I use the Starbucks app to pay and have a full record of every purchase. There was no reason for this interaction other than bias, and it came across as racially motivated.
Because of Susan’s behavior, I won’t be returning to this location until she is replaced. Starbucks, I hope you take this seriously—feel free to reach out when appropriate action has been taken. Discrimination has no place in your stores.
They must have new workers cause I have NEVER had a machta crm frp this nasty before. And the vanilla bean crème was also horrible. I’ve never experienced this before. Has to be new workers. Nothing is blended.
Horribly miss managed! I don't even know where to start. Go get coffee any where else! The regulars are the worst!
Unleashed dogs are a huge liability anywhere. Add in an aggressive dog-owner, and i choose to get my coffee elsewhere. It's not worth the risk.
It's a shame since the location is good.
Atmosphere: 1
Service: 1
Grandchildren love Starbucks! Me not so much. Just not my personal favorite.
Atmosphere: 4
Service: 4
The workers here are so friendly and nice, it absolutey makes my day everytime I come here ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice Ambiance with a library and book store
Atmosphere: 5
Food: 5
Service: 5
Not too busy on a cozy
Atmosphere: 5
Food: 5
Service: 5
People are usually nice here! Only thing is I can't have caffeine and I ask about 3 times for them to make sure its decaf and then it ends up being caffeinated.
Service: 5
Nice coffee, but the staff were a bit frosty and not too welcoming.
Average Buckstar
Loading...