We were traveling from Chicago to Milwaukee Riverwalk stopped at Subway for a dinner. The family, including children, looked forward to their meal after the journey and waited in line to order sandwiches. However, the experience became negative when a young child needed to use the restroom. The staff denied access, despite the family already purchasing drinks and intending to order a full meal. This refusal to provide a basic amenity, especially for a child, was disappointing and showed a lack of consideration. As paying customers with the intention of making a larger purchase, a more hospitable approach was expected. Instead the lady told us if you want to use the restroom you can go to potbelly to buy a sandwich and use the restroom. While businesses can have policies regarding restroom use, denying access in such circumstances, especially to a child in need, is unacceptable and negatively impacts the customer experience. This incident caused distress and left a negative impression of Subway's customer service and values. It is hoped that this feedback prompts a review of their policies and encourages more empathetic service, especially when it comes to accommodating families and children's needs. Attached is the proof of purchase of drinks !
Steven Rossmann
Lathrop ave subway is one of the best that I have visited
Atmosphere: 5
Food: 5
Service: 5
Alper
Nice, clean, cozy place to eat.
Atmosphere: 5
Food: 5
Service: 5
Stacie Evans
Rude disrespectful nasty service nasty looking workers...just down right nasty
Darnell Daniels
Place seems nice. Jenna was rude to me. Since I was a customer I ask to use the restroom and Jenna said that it would be three months or after the holidays. We are visiting Milwaukee because my father died. We have a room just one block away and my family love subway but we will not come back. I took a bite out my sandwich and it only taste like vinegar and when I made the complaint to Jenna I think that’s how you say her name she just looked at me and went on bout her business and never said anything a apology or nothing. There are a lot of rude customers in this world but what shouldn’t happen is rude employees. She might be a great person and love life but today was already not a good time for me and she made it worse. Nothing will happen to her so all this that I’m writing will not matter. Do better subway. Look on my google I don’t give bad reviews unless you the trip was a waste of my time
Atmosphere: 5
Food: 1
Service: 1
Jayden Kennedy
Closed over an hour before they were supposed to. Walked through the cold for nothing, at least update your hours if you’re gonna change them.
Atmosphere: 1
Food: 1
Service: 1
Ben Gerber
Typical subway
Andre Vang
Everything is normal but restroom is out of service... if the restroom is out of service ho do these employers use restroom?
Tranean Cade
7:00 am
Of course they are not open on time
Daniel Wiederhold
Had to walk out cause the guy tried to get me to buy some other kinda sandwich with less everything.
We were traveling from Chicago to Milwaukee Riverwalk stopped at Subway for a dinner. The family, including children, looked forward to their meal after the journey and waited in line to order sandwiches. However, the experience became negative when a young child needed to use the restroom. The staff denied access, despite the family already purchasing drinks and intending to order a full meal.
This refusal to provide a basic amenity, especially for a child, was disappointing and showed a lack of consideration. As paying customers with the intention of making a larger purchase, a more hospitable approach was expected. Instead the lady told us if you want to use the restroom you can go to potbelly to buy a sandwich and use the restroom. While businesses can have policies regarding restroom use, denying access in such circumstances, especially to a child in need, is unacceptable and negatively impacts the customer experience.
This incident caused distress and left a negative impression of Subway's customer service and values. It is hoped that this feedback prompts a review of their policies and encourages more empathetic service, especially when it comes to accommodating families and children's needs.
Attached is the proof of purchase of drinks !
Lathrop ave subway is one of the best that I have visited
Atmosphere: 5
Food: 5
Service: 5
Nice, clean, cozy place to eat.
Atmosphere: 5
Food: 5
Service: 5
Rude disrespectful nasty service nasty looking workers...just down right nasty
Place seems nice. Jenna was rude to me. Since I was a customer I ask to use the restroom and Jenna said that it would be three months or after the holidays. We are visiting Milwaukee because my father died. We have a room just one block away and my family love subway but we will not come back. I took a bite out my sandwich and it only taste like vinegar and when I made the complaint to Jenna I think that’s how you say her name she just looked at me and went on bout her business and never said anything a apology or nothing. There are a lot of rude customers in this world but what shouldn’t happen is rude employees. She might be a great person and love life but today was already not a good time for me and she made it worse. Nothing will happen to her so all this that I’m writing will not matter. Do better subway. Look on my google I don’t give bad reviews unless you the trip was a waste of my time
Atmosphere: 5
Food: 1
Service: 1
Closed over an hour before they were supposed to. Walked through the cold for nothing, at least update your hours if you’re gonna change them.
Atmosphere: 1
Food: 1
Service: 1
Typical subway
Everything is normal but restroom is out of service... if the restroom is out of service ho do these employers use restroom?
7:00 am
Of course they are not open on time
Had to walk out cause the guy tried to get me to buy some other kinda sandwich with less everything.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The quality of the food is not as good as it used to
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: The Boss
Said they were open til 9, placed an order at 8:20 and got there 15 minutes later and they said they were closed. Stole my money, $30 order.
Atmosphere: 1
Food: 1
Service: 1
I wish I could rate them a 0. Very unprofessional couldn’t solve no problems. I never got my subs and they told me they couldn’t re make them.
Atmosphere: 1
Food: 1
Service: 1
DONT GO HERE ! They Don’t Accept
Atmosphere: 1
Food: 3
Service: 1
Everything was fine except my egg sandwich on tge flat bread. It was
Atmosphere: 5
Food: 1
Service: 3
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