I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
Linda Milanowski
Ran out of wild rice and roasted chicken. Basil leaves served whole? Who eats a whole leaf on a salad. Should have been sliced or torn. Knives are not provided
Janine J
Start off by saying I dont think these issues are the employees fault. Portion sizes are ridiculous and half my toppings were missing. I ordered a bunch of add-ons and the bowl was still half empty. I got tofu and was given 4 peices. Chicken for a few shopped up that fits in a small spoon. It was almost comical. If I hadnt doubled the base price it wouldve been a few scraps of lettuce and morsels of Brocoli and veggie. Also because I didnt order in store when I opened my to go it was too late to realize. I assume toppings ran out but it was paid for so. On a more positive note the blackened chicken, quinoa and tofu were delicious. It was crazy to be so stingy too with ingredients because the place was closing soon but I am sure this is being run by corporate. Shame because it is good but cant justify the experience and price. Pre-covid Sweetgreen was great.
Food: 2
Jennifer Hoffmann
This location needs help! I stood in line for quite some time without ever being acknowledged. Somehow a woman 2 places behind me got service, but I was never helped. I think it may be a blessing though - the place looked rather dirty, and I have now read several reviews where worms/caterpillars are mentioned as being in people’s food!! Take your money to the Milwaukee Public Market instead!
Atmosphere: 1
Food: 1
Service: 1
Catherine Nelson
It was chilly inside even for me who enjoys the cold. It makes sense though because they're serving up salads. I love the decor, antique meets modern. Variety of salads, including vegetarian options and hot dishes. Macros are posted on their website in an easy to read format.
Atmosphere: 5
Food: 5
Service: 5
Corrin Oudenhoven
Disgusting food and terrible service. Huge letdown.
Atmosphere: 1
Food: 1
Service: 1
Katie Eikmeier
Tried the Harvest Bowl and it was awesome, couldn't even finish it - so much food! Love having healthy, protein-packed options for meals that are quick/easy, but not fast food. Would definitely come back again and try another bowl!
Atmosphere: 5
Food: 5
Service: 5
Kristina Marie
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
Rami Odeh
Worth a try
Christopher Higgins
I’ve never dealt with such a cruel and unprofessional manager in my life. From the moment I walked in, Eli made me feel unwelcome — his tone was cold, dismissive, and downright rude. When I pointed out an issue with my food, instead of showing any care or concern, he brushed me off like it didn’t matter. The way he treated me was not only unhelpful, it was insulting. A manager should set the example for kindness and leadership, but Eli does the opposite. He lacks basic respect for customers, and it’s clear he should not be in a management role. His attitude alone is enough to drive people away from this place.
This place has completely gone downhill. I found a worm in my food, and when I tried to bring it up, the staff ignored me for 10 minutes. When Eli, the so-called manager, finally came over, he showed zero professionalism and offered no solution at all. Honestly, Eli should not be in a management position — he doesn’t even seem to know how to do his job. A real manager would know how to handle issues like this with care and respect for the customer, not brush them off. Between the rude staff and the lack of accountability from management, it’s clear this place doesn’t care about customers anymore
Atmosphere: 1
Food: 2
Service: 1
Sara Andrew
I'm not really sure what happened to this place. I found worms in my salad, and the manager, Eli, told me he was unable to accommodate anything. I was greeted with an attitude by the staff and ignored for about 10 minutes. I’m not really sure what the hiring process is for management positions, but they need to require more experience and hire kinder employees. This place used to be great; now it’s anything but. I know you guys will probably reply with an automated reply, but whatever.
Atmosphere: 5
Food: 1
Service: 1
Cole Hager
Devin was awesome! Super friendly, helpful, and made my Sweetgreen visit quick and easy. Thanks for the great service!
Atmosphere: 5
Food: 5
Service: 5
Lori Milroy
Great food.
Atmosphere: 5
Food: 5
Service: 5
Michael Thomas Jr.
This is my favorite lunch spot if you want healthy and delicious this is the place to go!!!
I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
Ran out of wild rice and roasted chicken. Basil leaves served whole? Who eats a whole leaf on a salad. Should have been sliced or torn. Knives are not provided
Start off by saying I dont think these issues are the employees fault. Portion sizes are ridiculous and half my toppings were missing. I ordered a bunch of add-ons and the bowl was still half empty. I got tofu and was given 4 peices. Chicken for a few shopped up that fits in a small spoon. It was almost comical. If I hadnt doubled the base price it wouldve been a few scraps of lettuce and morsels of Brocoli and veggie. Also because I didnt order in store when I opened my to go it was too late to realize. I assume toppings ran out but it was paid for so. On a more positive note the blackened chicken, quinoa and tofu were delicious. It was crazy to be so stingy too with ingredients because the place was closing soon but I am sure this is being run by corporate. Shame because it is good but cant justify the experience and price. Pre-covid Sweetgreen was great.
Food: 2
This location needs help! I stood in line for quite some time without ever being acknowledged. Somehow a woman 2 places behind me got service, but I was never helped. I think it may be a blessing though - the place looked rather dirty, and I have now read several reviews where worms/caterpillars are mentioned as being in people’s food!! Take your money to the Milwaukee Public Market instead!
Atmosphere: 1
Food: 1
Service: 1
It was chilly inside even for me who enjoys the cold. It makes sense though because they're serving up salads. I love the decor, antique meets modern. Variety of salads, including vegetarian options and hot dishes. Macros are posted on their website in an easy to read format.
Atmosphere: 5
Food: 5
Service: 5
Disgusting food and terrible service. Huge letdown.
Atmosphere: 1
Food: 1
Service: 1
Tried the Harvest Bowl and it was awesome, couldn't even finish it - so much food! Love having healthy, protein-packed options for meals that are quick/easy, but not fast food. Would definitely come back again and try another bowl!
Atmosphere: 5
Food: 5
Service: 5
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
Worth a try
I’ve never dealt with such a cruel and unprofessional manager in my life. From the moment I walked in, Eli made me feel unwelcome — his tone was cold, dismissive, and downright rude. When I pointed out an issue with my food, instead of showing any care or concern, he brushed me off like it didn’t matter. The way he treated me was not only unhelpful, it was insulting. A manager should set the example for kindness and leadership, but Eli does the opposite. He lacks basic respect for customers, and it’s clear he should not be in a management role. His attitude alone is enough to drive people away from this place.
Restaurantji Recommends
This place has completely gone downhill. I found a worm in my food, and when I tried to bring it up, the staff ignored me for 10 minutes. When Eli, the so-called manager, finally came over, he showed zero professionalism and offered no solution at all. Honestly, Eli should not be in a management position — he doesn’t even seem to know how to do his job. A real manager would know how to handle issues like this with care and respect for the customer, not brush them off. Between the rude staff and the lack of accountability from management, it’s clear this place doesn’t care about customers anymore
Atmosphere: 1
Food: 2
Service: 1
I'm not really sure what happened to this place. I found worms in my salad, and the manager, Eli, told me he was unable to accommodate anything. I was greeted with an attitude by the staff and ignored for about 10 minutes. I’m not really sure what the hiring process is for management positions, but they need to require more experience and hire kinder employees. This place used to be great; now it’s anything but. I know you guys will probably reply with an automated reply, but whatever.
Atmosphere: 5
Food: 1
Service: 1
Devin was awesome! Super friendly, helpful, and made my Sweetgreen visit quick and easy. Thanks for the great service!
Atmosphere: 5
Food: 5
Service: 5
Great food.
Atmosphere: 5
Food: 5
Service: 5
This is my favorite lunch spot if you want healthy and delicious this is the place to go!!!
Atmosphere: 5
Food: 5
Service: 5
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