The shower was disgusting. Mold was on the shower ledge and was thick on the hose to the shower wand. This only can happen when you don’t clean properly! I shouldn’t have to clean before I try to get clean. Attention to detail is extremely important! I was very disappointed.
Bill DeBoer
My wife and I booked a room well in advance. When we arrived, at the check in desk, the manager and host had a long conversation. We were given our keys. When getting to the room it was obvious we were put in a lower category room then what we reserved and paid for in advance. We were not told of this at check in but left to either notice or not. We went down and asked why. The manager told us they were sold out of our room. How can that be when we reserved over a month out and paid in advance. This practice seems unethical based on profit. Promising a room category then selling the room at a higher price to someone else yet charging the original price and putting us in a lower price room. We are very disappointed in the lack of transparency during check in and the practice.
Kenny Kegel
I had to be up at 6am for a meeting and there was a extremely loud party on the top floor until midnight. Absolutely unacceptable for a hotel where the main objective is to SLEEP. I called the front desk and they basically told me that their party is more important than my sleep.
Terrible customer service.
Terrible planning in regards to the rave going on in the conference room.
Just terrible.
Trey Korte
Great location, unique room style, excellent service, and a sense of fun all make the Iron Horse our favorite place to stay in downtown Milwaukee!
Lorena Medina Velázquez
The food was good. I had the steak sandwich and it was delicious, the place is very pretty. The only reason I’m giving three stars is because the waiter wasn’t very friendly with our requests. We were a group of ten-ish people and we paid a good amount of gratuity and tips for a “meh” service. 🤷🏻♀️
Atmosphere: 5
Food: 5
Service: 3
Tim N Towell
Good Bergers and beer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Burger
Stacey Evans-West
Great atmosphere. The food was also pretty good but the service is pretty lackluster. Also to automatically include 20% gratuity on a party of 6+ but barely tend to them is kind of crazy if you ask me. That’s the part where I feel ripped off. My server was very inattentive.
Atmosphere: 5
Food: 4
Service: 2
Mike Lehman
This outdoor patio at Iron Horse is a hidden gem. Great food and a late night menu as well. Service has always been great. There are super comfortable couches and fire ? or heaters at almost all of the seating areas. I love this place. It'd also a nice relaxing place to watch a Brewers or Bucks game.
Atmosphere: 5
Food: 5
Service: 5
Lie Yes
Discriminating staffs. Bad service.
Service: 1
Jon Lanclos
The atmosphere is awesome and the place is very nice - great staff
Do not get the calamari. It's overcooked and near impossible to eat. I asked them to remake it and was told it would come out the same and that nearly everyone returns the calamari. The rest of the food the group got was great, but so not get the calamari.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Sandwich, Burger
Joey Pena
Horrible service. Our room smells like raw sewage. We asked the front desk to send someone. They offered to move our room but we had already unpacked. We asked them to have engineering come to our room. The engineering person said he probably had a less sensitive sense of smell than us. He said the room above us had some drainage issue but it was occupied so he couldn’t do anything about it. He was condescending and dismissive. He said we were only here for one night so the best they could do was offer us breakfast. The room smells like sewage, and it sounds like they know that’s a problem and can’t solve it. Unacceptable.
John Walt
Front desk are rude and completely unprofessional
Scott Swosinski
Excellent food, superb service, and the atmosphere is the best part.
The shower was disgusting. Mold was on the shower ledge and was thick on the hose to the shower wand. This only can happen when you don’t clean properly! I shouldn’t have to clean before I try to get clean. Attention to detail is extremely important! I was very disappointed.
My wife and I booked a room well in advance. When we arrived, at the check in desk, the manager and host had a long conversation. We were given our keys. When getting to the room it was obvious we were put in a lower category room then what we reserved and paid for in advance. We were not told of this at check in but left to either notice or not. We went down and asked why. The manager told us they were sold out of our room. How can that be when we reserved over a month out and paid in advance. This practice seems unethical based on profit. Promising a room category then selling the room at a higher price to someone else yet charging the original price and putting us in a lower price room. We are very disappointed in the lack of transparency during check in and the practice.
I had to be up at 6am for a meeting and there was a extremely loud party on the top floor until midnight. Absolutely unacceptable for a hotel where the main objective is to SLEEP. I called the front desk and they basically told me that their party is more important than my sleep. Terrible customer service. Terrible planning in regards to the rave going on in the conference room. Just terrible.
Great location, unique room style, excellent service, and a sense of fun all make the Iron Horse our favorite place to stay in downtown Milwaukee!
The food was good. I had the steak sandwich and it was delicious, the place is very pretty. The only reason I’m giving three stars is because the waiter wasn’t very friendly with our requests. We were a group of ten-ish people and we paid a good amount of gratuity and tips for a “meh” service. 🤷🏻♀️
Atmosphere: 5
Food: 5
Service: 3
Good Bergers and beer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Burger
Great atmosphere. The food was also pretty good but the service is pretty lackluster. Also to automatically include 20% gratuity on a party of 6+ but barely tend to them is kind of crazy if you ask me. That’s the part where I feel ripped off. My server was very inattentive.
Atmosphere: 5
Food: 4
Service: 2
This outdoor patio at Iron Horse is a hidden gem. Great food and a late night menu as well. Service has always been great. There are super comfortable couches and fire ? or heaters at almost all of the seating areas. I love this place.
It'd also a nice relaxing place to watch a Brewers or Bucks game.
Atmosphere: 5
Food: 5
Service: 5
Discriminating staffs. Bad service.
Service: 1
The atmosphere is awesome and the place is very nice - great staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Do not get the calamari. It's overcooked and near impossible to eat. I asked them to remake it and was told it would come out the same and that nearly everyone returns the calamari. The rest of the food the group got was great, but so not get the calamari.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Sandwich, Burger
Horrible service. Our room smells like raw sewage. We asked the front desk to send someone. They offered to move our room but we had already unpacked. We asked them to have engineering come to our room. The engineering person said he probably had a less sensitive sense of smell than us. He said the room above us had some drainage issue but it was occupied so he couldn’t do anything about it. He was condescending and dismissive. He said we were only here for one night so the best they could do was offer us breakfast. The room smells like sewage, and it sounds like they know that’s a problem and can’t solve it. Unacceptable.
Front desk are rude and completely unprofessional
Excellent food, superb service, and the atmosphere is the best part.
Atmosphere: 5
Food: 5
Service: 5
The steak sandwich is so good!
Atmosphere: 4
Food: 4
Service: 3
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