I ordered at 1am over the phone and paid. They said it would arrive at 2am. It is currently 3am. I’ve called 3 times and waited on hold for 15 minutes. They pick up the phone and hang up immediately. All I want it a refund and they won’t answer the phone or deliver my food.
Atmosphere: 1
Food: 1
Service: 1
Leo W
Ordered delivery and they didn’t even give me the pizza I ordered, only the topper sticks and ranch. Tried calling to get my pizza and the line they transfer you to doesn’t even answer. Don’t order delivery if you want your whole order!!
Food: 4
Service: 1
Ariana Peroutka
Every. Single. Time. I’ve ordered. From this. Location. Nobody. Answers. The phone. The order takes 30 years to get here and bakes for 5000 YET NOBODY ANSWERS TO ADDRESS ANYTHING EVER. IF I COULD GIVE NEGATIVE STARS I WOULD. IS THERE LITERALLY ONE PERSON WORKING????? GET IT TOGETHER TOPPERS. THEY HUNG UP ON ME BECAUSE IVE BEEN ON HOLD FOR SO LONG ARE YOU KIDDING ME!?!????!?
Service: 1
SGTP
Food was genuinely average. 2.5 stars. It is exactly as you would expect from an average pizza chain. Pick somewhere else to eat.
Atmosphere: 3
Food: 2
Service: 5
Niggity Money
It was a great experience jalonnie was up on everything that we needed highly recommend I’ll travel to come back here honestly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Mac
Kevin McKevitt
About 50% of the time our order is made correctly. I wish I were exaggerating. The pizza is tasty; quality of ingredient is not the problem. The problem is with the quality control and oversight of the pizza makers. Employee turnover appears to be so high that there is never consistency in the product received by the customer. Over four years I have seen dozens of staff. The last order I made was missing slices. Both pizzas were cut for nine slices each, one slice removed, but then rearranged to join the remaining eight slices back together to form a pie. The result gave the appearance that first graders must be making the pizzas. (I will attach photos here if I am able.) I am more offended by the crass underestimation of the customers intelligence quotient than by any nefarious act of stealing slices. This is, of course, a classic pizza caper, the oldest in the book.
Here is the kicker. When I complained, the shift manager called me a liar (but, of course, he also told me that he oversaw the making of the order...hmmm.) thus, management is in on it. The General Manager called me back and called me a liar as well. Oddly, neither party was interested in the photos I was eager to share of the pizzas.
I will have to take my business elsewhere...Chicago, perhaps.
Atmosphere: 2
Food: 3
Service: 1
Payal Sanghani
Ordered online for delivery with an estimated delivery time 40 minutes from the time of the order. It is about 20 mins past the later window when the pizza was to be delivered. It is the second time that I have ordered online and the delivery is well behind the time projected (I believe it took 2 hours to get the pizza delivered last time). While the food is good and the drivers are lovely, I don't think I'll be ordering delivery again.
Vegetarian options: Good options and easy to customize pizzas to make them vegetarian.
I ordered at 1am over the phone and paid. They said it would arrive at 2am. It is currently 3am. I’ve called 3 times and waited on hold for 15 minutes. They pick up the phone and hang up immediately. All I want it a refund and they won’t answer the phone or deliver my food.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery and they didn’t even give me the pizza I ordered, only the topper sticks and ranch. Tried calling to get my pizza and the line they transfer you to doesn’t even answer. Don’t order delivery if you want your whole order!!
Food: 4
Service: 1
Every. Single. Time. I’ve ordered. From this. Location. Nobody. Answers. The phone. The order takes 30 years to get here and bakes for 5000 YET NOBODY ANSWERS TO ADDRESS ANYTHING EVER. IF I COULD GIVE NEGATIVE STARS I WOULD. IS THERE LITERALLY ONE PERSON WORKING????? GET IT TOGETHER TOPPERS. THEY HUNG UP ON ME BECAUSE IVE BEEN ON HOLD FOR SO LONG ARE YOU KIDDING ME!?!????!?
Service: 1
Food was genuinely average. 2.5 stars. It is exactly as you would expect from an average pizza chain. Pick somewhere else to eat.
Atmosphere: 3
Food: 2
Service: 5
It was a great experience jalonnie was up on everything that we needed highly recommend I’ll travel to come back here honestly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Mac
About 50% of the time our order is made correctly. I wish I were exaggerating. The pizza is tasty; quality of ingredient is not the problem. The problem is with the quality control and oversight of the pizza makers. Employee turnover appears to be so high that there is never consistency in the product received by the customer. Over four years I have seen dozens of staff.
The last order I made was missing slices. Both pizzas were cut for nine slices each, one slice removed, but then rearranged to join the remaining eight slices back together to form a pie. The result gave the appearance that first graders must be making the pizzas. (I will attach photos here if I am able.) I am more offended by the crass underestimation of the customers intelligence quotient than by any nefarious act of stealing slices. This is, of course, a classic pizza caper, the oldest in the book.
Here is the kicker. When I complained, the shift manager called me a liar (but, of course, he also told me that he oversaw the making of the order...hmmm.) thus, management is in on it. The General Manager called me back and called me a liar as well. Oddly, neither party was interested in the photos I was eager to share of the pizzas.
I will have to take my business elsewhere...Chicago, perhaps.
Atmosphere: 2
Food: 3
Service: 1
Ordered online for delivery with an estimated delivery time 40 minutes from the time of the order. It is about 20 mins past the later window when the pizza was to be delivered. It is the second time that I have ordered online and the delivery is well behind the time projected (I believe it took 2 hours to get the pizza delivered last time). While the food is good and the drivers are lovely, I don't think I'll be ordering delivery again.
Vegetarian options: Good options and easy to customize pizzas to make them vegetarian.
Kid-friendliness: Place to bring kids.
Recommended dishes: Mushroom Pizza, Parmesan Garlic Boneless Wings, Chipotle Ranch
Apparently they don't pick up their phones and I still want to order everything on the menu.
Service: 1
Kid-friendliness: Good eating area kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old School Pepperoni and Sausage Pizza
Restaurantji Recommends
Dimitri! Phenomenal. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Placed order and didn’t receive order from call center
Great food fantastic service!
Atmosphere: 5
Food: 5
Service: 5
Parking: I parked right in the front
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Honey Bone-In Wings, Old School Pepperoni and Sausage Pizza
I ordered for delivery and it never arrived. Worked on getting a refund for the situation for 3 months. Not impressed!
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