The staff here can’t seem to operate a drive thru- annoying when you have people prepay for food. Waited with no services for over 10 minutes at 9:30 pm. Phone goes straight to disconnect - what a hot mess of a location. Will be filing a chargeback.
Service: 1
Jager Gieche
Do not go here late at night. Tonight was the second time I have gone to this location after 9pm and sat at the drive through for 5 minutes just to be told they are close when online and the door says 11pm. This time I saw someone picking up an order inside and someone waiting for food at the second window so I decided to go inside. They were making orders and waited 5 minutes before coming to tell me they were closed. Then why is the door unlocked. Why doesn't the drive through sign say closed... ridiculous
Service: 1
Lynn Nguyen
I went to get a simple mocha Frappuccino, but it turned out for the order to be rather difficult for the workers to understand. There is a new limited time Frappuccino listed on the menu and I asked what were the ingredients in the drink. They kept saying hello, hello as if they couldn’t hear me. After a while of me, repeating my question what’s in the ingredients of the new Frappuccino? He kept saying medium. Or hello. I’ve seen on the order screen my large mocha Frappuccino, so I continue to drive up to the pay at the window. To approach the man saying that they don’t make mocha Frappuccino only caramel mocha Frappuccino. I asked why did he ring me up for a mocha Frappuccino then if you couldn’t make that simple request. Then he looked at me and just kept saying no. no. no.no. No. He had a serious attitude problem with me and I didn’t understand why he couldn’t make the simple mocha, but he would rather make a caramel mocha Frappuccino instead . And it turns out that the whole staff didn’t understand English. I tried to talk to a different staff member who would understand English, but there is no one. With my simple order on one item was rather difficult to achieve for them at this location. It’s best to know Spanish or go to a location that speaks and knows English.
Food: 1
Laura Hayz
Today I came up to pick up my food from my mobile order and my coworker food from her mobile order. The mobile order number did not match the order numbers, but it had our name. I provided our name I was able to get my order. The manager, Emmanuel( Manuel) Started yelling at me that I couldn’t pick up my coworkers order even though I had the screenshot of the order and that it was paid for because her phone wasn’t close enough to the building and I said well I’m picking it up for her cause we work together to save a trip, He kept talking over me while I was trying to explain this and waving his hands in my face and so I told him don’t talk over me. I’m trying to explain to you and he said OK then and walked off. Some other person who works there eventually brought me the order up Because guess what I can pick it up, even though I was told by management that I couldn’t. I even had to call my coworker and have her call the store For me to pick up the order that I have the name for. Manual was so rude to me and so unhelpful as a member of management. Clearly lacks the ability to have a civil conversation without interrupting and shouting at the customer, I don’t know if he was just having a bad day or what but I work in management and you don’t talk to people like that. Get it together
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcdouble
Andrew Jones
I got dead fries, and old chicken for the mccrispy. The nuggets were the only item that tasted like they were within their holding time. Overall gross, first and last visit to this location
Food: 1
Michael Vandenberg
McDonalds serves what it wants and we eat it.
Taylor Ann Rodamaker
Good atmosphere, quick to get my food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Ava
Go here. You’ll see what I mean by give this 10 stars. If u haven’t been here u haven’t really lived
Atmosphere: 5
Food: 5
Service: 5
Chris
Someone took my order and they were unable to give me a refund. I had to file a dispute with my credit card company to get my money back.
Atmosphere: 1
Food: 1
Service: 1
Alex B
I go here a lot and I always get my food in less than 5 minutes.
Third time ordering no pickles on a sandwich & they didn't put onions on it. Not understanding why. Just disappointed.
JA W
If the order says extra and they put less than normal, not good. Also they have to park every car it seems bc they can’t handle basic two item orders. This franchise clearly puts penny pinching at the front end of their business model.
Atmosphere: 1
Food: 1
Service: 1
Laurie Sather
I was satisfied with the fast service when I went through the drive-thru, as well as the quality of the food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
Kanoon
The place is absolutely filthy. Every table was dirty and had trash, The fountain covered in soda, tons of bugs and flies, the kiosks are greasy, the store looks like its rarely cleaned, and no one cleaned the entire time I was there even tho there were no other customers. The nuggets I got look like they were cooked in a dirty frier and my burger was cold even tho it was just made. To top it off this is the only mcdonald's in madison where I was charged for water ever... avoid at all costs
Edit: got sick later in the day, wish I could give -5 stars. Place should be closed for extreme lack of cleanliness
The staff here can’t seem to operate a drive thru- annoying when you have people prepay for food. Waited with no services for over 10 minutes at 9:30 pm. Phone goes straight to disconnect - what a hot mess of a location. Will be filing a chargeback.
Service: 1
Do not go here late at night. Tonight was the second time I have gone to this location after 9pm and sat at the drive through for 5 minutes just to be told they are close when online and the door says 11pm. This time I saw someone picking up an order inside and someone waiting for food at the second window so I decided to go inside. They were making orders and waited 5 minutes before coming to tell me they were closed. Then why is the door unlocked. Why doesn't the drive through sign say closed... ridiculous
Service: 1
I went to get a simple mocha Frappuccino, but it turned out for the order to be rather difficult for the workers to understand. There is a new limited time Frappuccino listed on the menu and I asked what were the ingredients in the drink. They kept saying hello, hello as if they couldn’t hear me. After a while of me, repeating my question what’s in the ingredients of the new Frappuccino? He kept saying medium. Or hello. I’ve seen on the order screen my large mocha Frappuccino, so I continue to drive up to the pay at the window. To approach the man saying that they don’t make mocha Frappuccino only caramel mocha Frappuccino. I asked why did he ring me up for a mocha Frappuccino then if you couldn’t make that simple request. Then he looked at me and just kept saying no. no. no.no. No. He had a serious attitude problem with me and I didn’t understand why he couldn’t make the simple mocha, but he would rather make a caramel mocha Frappuccino instead . And it turns out that the whole staff didn’t understand English. I tried to talk to a different staff member who would understand English, but there is no one. With my simple order on one item was rather difficult to achieve for them at this location. It’s best to know Spanish or go to a location that speaks and knows English.
Food: 1
Today I came up to pick up my food from my mobile order and my coworker food from her mobile order. The mobile order number did not match the order numbers, but it had our name. I provided our name I was able to get my order. The manager, Emmanuel( Manuel) Started yelling at me that I couldn’t pick up my coworkers order even though I had the screenshot of the order and that it was paid for because her phone wasn’t close enough to the building and I said well I’m picking it up for her cause we work together to save a trip, He kept talking over me while I was trying to explain this and waving his hands in my face and so I told him don’t talk over me. I’m trying to explain to you and he said OK then and walked off. Some other person who works there eventually brought me the order up Because guess what I can pick it up, even though I was told by management that I couldn’t. I even had to call my coworker and have her call the store For me to pick up the order that I have the name for. Manual was so rude to me and so unhelpful as a member of management. Clearly lacks the ability to have a civil conversation without interrupting and shouting at the customer, I don’t know if he was just having a bad day or what but I work in management and you don’t talk to people like that. Get it together
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcdouble
I got dead fries, and old chicken for the mccrispy. The nuggets were the only item that tasted like they were within their holding time. Overall gross, first and last visit to this location
Food: 1
McDonalds serves what it wants and we eat it.
Good atmosphere, quick to get my food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Go here. You’ll see what I mean by give this 10 stars. If u haven’t been here u haven’t really lived
Atmosphere: 5
Food: 5
Service: 5
Someone took my order and they were unable to give me a refund. I had to file a dispute with my credit card company to get my money back.
Atmosphere: 1
Food: 1
Service: 1
I go here a lot and I always get my food in less than 5 minutes.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hash Browns
Restaurantji Recommends
Third time ordering no pickles on a sandwich & they didn't put onions on it. Not understanding why. Just disappointed.
If the order says extra and they put less than normal, not good. Also they have to park every car it seems bc they can’t handle basic two item orders. This franchise clearly puts penny pinching at the front end of their business model.
Atmosphere: 1
Food: 1
Service: 1
I was satisfied with the fast service when I went through the drive-thru, as well as the quality of the food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, French Fries
The place is absolutely filthy. Every table was dirty and had trash, The fountain covered in soda, tons of bugs and flies, the kiosks are greasy, the store looks like its rarely cleaned, and no one cleaned the entire time I was there even tho there were no other customers. The nuggets I got look like they were cooked in a dirty frier and my burger was cold even tho it was just made. To top it off this is the only mcdonald's in madison where I was charged for water ever... avoid at all costs
Edit: got sick later in the day, wish I could give -5 stars. Place should be closed for extreme lack of cleanliness
Atmosphere: 1
Food: 1
Service: 1
Classic mcd. Newly renovated.
Atmosphere: 4
Food: 4
Service: 4
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