Sam is the man! He needs a raise! He was so helpful! Made my daughters day on her birthday!!!
Atmosphere: 5
Food: 5
Service: 5
Migi Cou
Dear Taco Bell Customer Care,
I am writing to formally report an incident that occurred at one of your Taco Bell locations involving the individual who identified as the manager on duty, I visited with my son. After placing and paying for my order, I was securing my change into my wallet before proceeding forward. Despite no vehicles waiting behind me, the manager repeatedly ordered me to move immediately. I explained that I needed a moment due to my age and handicap, but he dismissed this and stated that I was “wasting his time.”
To make matters worse, the manager then took out his phone and began photographing me and my son, stating that he would share these pictures with other Taco Bell restaurants to prevent me from being served in the future. This behavior was intimidating, humiliating, and entirely unacceptable for a customer-service role.
I respectfully request that this matter be investigated and addressed appropriately. I believe this employee is in urgent need of retraining in basic courtesy, sensitivity, and professionalism—especially in regard to customers with disabilities.
Thank you for your attention to this matter. I look forward to your response.
Atmosphere: 1
Service: 1
Danny Rokicki
Stopped by here for lunch today. Had great service by the young man that took my order (Didn't catch his name-Sorry) He had a bunch of pins on his hat. My order was $13 and change, I thought I had given him $14 in ones. He counted it a couple of times and ended up handing me back the $2 that I overpaid. I was impressed that he didn't just pocket the extra money. Thanks for hiring honest employee's Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
Matt Kalkhoff
Best Taco Bell location in Madison IMO. The employees have always done their best to provide me with excellent service and the food is always good as far as fast food goes. I really feel like the employees at this location really care unlike other locations I have been to in madison. I will always come to this Taco Bell even though it is further away than other locations.
Atmosphere: 5
Food: 5
Service: 5
Sheyenne Fullwiley
I wish you guys had a negative star button.But it doesn't seem like you do so.I will never be able to properly describe how horrible my experience truly was. Our tacos were cracked flattened and absolutely obliterated. It's almost as if someone took the bag. Stepped on it several times and then gave it to us. When I went on the website to make my complaint, I heard back from NOBODY. ABSOLUTELY HORRENDOUS
Atmosphere: 1
Food: 1
Service: 1
Kelie Streuly
This Taco Bell is always doing a kick ass job! They are quick & always nice & I’ve never had an issue with my order being wrong. Even when the drive thru line is long, I don’t spend more than 10 minutes there. They know what they are doing & they are killing it!
Atmosphere: 5
Food: 5
Service: 5
Payton HP
When I misspoke my order and came back to get it fixed, they didn’t even question it and helped me get my original lunch order that I wanted. 10/10 customer service.
Atmosphere: 5
Food: 5
Service: 5
Maddy O'Neill
The staff members here were incredible. My father is dying of cancer and has maybe a couple weeks left. He was not doing well during a visit this afternoon, and the workers went out of their way to be helpful, especially a man who let me know his father just died of cancer so he got it. Even before that, that worker was very welcoming, positive and helpful. As a whole, the staff made a tough situation so much better with their kindness and understanding. I am so impressed and grateful. That sort of thing goes a long way.
Service: 5
Aidan Moriarty
Worst Taco Bell experience ever. Took 20 minutes to make 2 burritos and they were terribly made. Sucked.
Atmosphere: 1
Food: 1
Service: 1
Cora
I had a rough day today and decided to swing by Taco Bell for dinner. The guy who takes orders for the drive thru always brightens my day with his quirky enthusiasm.
Unfornately, I have to give this locatrion 1 star. They have missed customizations on multiple orders. I have filed a complaint with the restraunt, however no one bothered to contact me regarding the issue.
This is 2 orders that I am unable to eat as the customizaitons were not followed, and no follow up from the store or taco bell regarding the issues. Thats 1 star.
Atmosphere: 1
Food: 1
Service: 1
Arianne Murray
Every time we go through this drive through they are so rude. If you’re ordering more than one meal they complain and say you need to come inside to order. It’s absolutely horrible customer service and the manager they have on duty always has something rude to say , and makes smart ass comments about people.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Klein
The employees here are absolutely horrendous. They pout about you asking for an order change and then literally give you extra of everything you want removed…. Can you imagine if someone had a food allergy..? We have had this happen 3 consecutive times now and tried DoorDash to see if the result was different..and it was not. One meal of three asks for no chicken and then every single side taco came with chicken including the entree that was requested to come with beef. There’s 1000 side tacos made a day with beef(beef was the requested change for our chalupas; remove chicken)and the receipt was correct for what we asked. I like to think the best of people but this appears EXTREMELY intentional when it’s happened the same way multiple times.. oh I almost forgot we didn’t get our cinnamon delight 12 pack that we paid for either… 3 strikes we’re out. This place needs a refresh asap before you catch a lawsuit for a food allergy.
Atmosphere: 1
Food: 1
Service: 1
Shannon Anderson
Always extremely polite and helpful
Atmosphere: 5
Food: 4
Service: 5
Jayme Westra
I work nearby. This crew has personality. They are extremely accurate with your order. They have an awesome culture. Always fun & friendly.
Sam is the man! He needs a raise! He was so helpful! Made my daughters day on her birthday!!!
Atmosphere: 5
Food: 5
Service: 5
Dear Taco Bell Customer Care,
I am writing to formally report an incident that occurred at one of your Taco Bell locations involving the individual who identified as the manager on duty, I visited with my son. After placing and paying for my order, I was securing my change into my wallet before proceeding forward. Despite no vehicles waiting behind me, the manager repeatedly ordered me to move immediately. I explained that I needed a moment due to my age and handicap, but he dismissed this and stated that I was “wasting his time.”
To make matters worse, the manager then took out his phone and began photographing me and my son, stating that he would share these pictures with other Taco Bell restaurants to prevent me from being served in the future. This behavior was intimidating, humiliating, and entirely unacceptable for a customer-service role.
I respectfully request that this matter be investigated and addressed appropriately. I believe this employee is in urgent need of retraining in basic courtesy, sensitivity, and professionalism—especially in regard to customers with disabilities.
Thank you for your attention to this matter. I look forward to your response.
Atmosphere: 1
Service: 1
Stopped by here for lunch today. Had great service by the young man that took my order (Didn't catch his name-Sorry) He had a bunch of pins on his hat. My order was $13 and change, I thought I had given him $14 in ones. He counted it a couple of times and ended up handing me back the $2 that I overpaid. I was impressed that he didn't just pocket the extra money. Thanks for hiring honest employee's Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
Best Taco Bell location in Madison IMO. The employees have always done their best to provide me with excellent service and the food is always good as far as fast food goes. I really feel like the employees at this location really care unlike other locations I have been to in madison. I will always come to this Taco Bell even though it is further away than other locations.
Atmosphere: 5
Food: 5
Service: 5
I wish you guys had a negative star button.But it doesn't seem like you do so.I will never be able to properly describe how horrible my experience truly was. Our tacos were cracked flattened and absolutely obliterated. It's almost as if someone took the bag. Stepped on it several times and then gave it to us. When I went on the website to make my complaint, I heard back from NOBODY. ABSOLUTELY HORRENDOUS
Atmosphere: 1
Food: 1
Service: 1
This Taco Bell is always doing a kick ass job! They are quick & always nice & I’ve never had an issue with my order being wrong. Even when the drive thru line is long, I don’t spend more than 10 minutes there. They know what they are doing & they are killing it!
Atmosphere: 5
Food: 5
Service: 5
When I misspoke my order and came back to get it fixed, they didn’t even question it and helped me get my original lunch order that I wanted. 10/10 customer service.
Atmosphere: 5
Food: 5
Service: 5
The staff members here were incredible. My father is dying of cancer and has maybe a couple weeks left. He was not doing well during a visit this afternoon, and the workers went out of their way to be helpful, especially a man who let me know his father just died of cancer so he got it. Even before that, that worker was very welcoming, positive and helpful. As a whole, the staff made a tough situation so much better with their kindness and understanding. I am so impressed and grateful. That sort of thing goes a long way.
Service: 5
Worst Taco Bell experience ever. Took 20 minutes to make 2 burritos and they were terribly made. Sucked.
Atmosphere: 1
Food: 1
Service: 1
I had a rough day today and decided to swing by Taco Bell for dinner. The guy who takes orders for the drive thru always brightens my day with his quirky enthusiasm.
Atmosphere: 5
Restaurantji Recommends
Unfornately, I have to give this locatrion 1 star. They have missed customizations on multiple orders. I have filed a complaint with the restraunt, however no one bothered to contact me regarding the issue.
This is 2 orders that I am unable to eat as the customizaitons were not followed, and no follow up from the store or taco bell regarding the issues. Thats 1 star.
Atmosphere: 1
Food: 1
Service: 1
Every time we go through this drive through they are so rude. If you’re ordering more than one meal they complain and say you need to come inside to order. It’s absolutely horrible customer service and the manager they have on duty always has something rude to say , and makes smart ass comments about people.
Atmosphere: 1
Food: 1
Service: 1
The employees here are absolutely horrendous. They pout about you asking for an order change and then literally give you extra of everything you want removed…. Can you imagine if someone had a food allergy..? We have had this happen 3 consecutive times now and tried DoorDash to see if the result was different..and it was not. One meal of three asks for no chicken and then every single side taco came with chicken including the entree that was requested to come with beef. There’s 1000 side tacos made a day with beef(beef was the requested change for our chalupas; remove chicken)and the receipt was correct for what we asked. I like to think the best of people but this appears EXTREMELY intentional when it’s happened the same way multiple times.. oh I almost forgot we didn’t get our cinnamon delight 12 pack that we paid for either… 3 strikes we’re out. This place needs a refresh asap before you catch a lawsuit for a food allergy.
Atmosphere: 1
Food: 1
Service: 1
Always extremely polite and helpful
Atmosphere: 5
Food: 4
Service: 5
I work nearby. This crew has personality. They are extremely accurate with your order. They have an awesome culture. Always fun & friendly.
Atmosphere: 5
Food: 5
Service: 5
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