Chipotle Mexican Grill

Love the chicken burritos.

Atmosphere: 5

Food: 5

Service: 5

After 8pm they don't see the customer just want to go home disappointed with all staff

Atmosphere: 1

Food: 2

Service: 1

Tables were little oily and wet. But foods were tasty and good volume of meat and vegetables.

Went 11/11/25 around 9:30/10pm. The associate at the counter serving the food was beyond rude to the cook she was yelling loud cussing at him and stated she did not care customers were around. Regardless if customers were around her attitude was disgusting and unacceptable, no one should be talked to like that. She put so much salsa on my bowl in the heat of her arguing.

What terrible service! I just ordered my dinner and they took it to another place. What a load of crap!

Great Mexican food and friendly service. The flavors were authentic and everything was fresh. I’ll definitely come back!

Atmosphere: 5

Food: 5

Service: 5

Great food, great quick service.

Atmosphere: 3

Food: 5

Service: 5

Staff were personable and focused on getting the food prepped.

Atmosphere: 5

Food: 5

Service: 5

My favorite restaurant 😛.

New staff is not train well

The last two times I've ordered here there was a total of TWO peices of chicken in the entire bowl. Not only was there only two pieces, the pieces were hard, burnt and inedible. Tiny portions when I order online. Stale chips. Unacceptable for the prices. I'll be going to the Kenosha location from now on.

Atmosphere: 1

Food: 1

Service: 1

Disappointing Experience

I hadn't been to this place in a while, and I was shocked by the prices. $18 for a bowl of guacamole and a tortilla (which was just rolled into a ball) feels a bit outrageous. Thankfully, I had a $5 gift card that helped ease the blow a little.

Unfortunately, the quality didn't match the price. The meat had way too much fat, with hardly any actual meat to enjoy, and the lettuce was a bit brown, which I ended up picking out.

To top it off, the service was lacking. Everyone behind the counter had their backs turned to the guests, and the girl at the register was on her phone, which made for a rather awkward experience. I spent about 15 minutes just eating/observing and noticed several mistakes being made.

It was also disappointing to see that, even though they had just opened for the day, the tables were dirty, indicating that someone hadn’t done their job the night before. There were only about 8-10 people in the place, and it was clear that things weren't being managed well.

Overall, I was left feeling underwhelmed and frustrated. I hope they can improve, but I’m not sure I’ll be back anytime soon.

Atmosphere: 2

Food: 3

Service: 2

Beware! They put plastic lids at the bottom of guacamole cups! I tried getting this fixed and got the run around with their automated system. No way to talk to an actual person. It’s already almost $10 for guacamole and now they pull this? Unbelievable.

Atmosphere: 1

Food: 1

Service: 1

Went in a before closing but they closed the drawer early. They said I had to order online so I had to wait until 10 mins before they closed to pick up my food. They don’t even stay open as advertised on the door. After placing our order online and grabbing our order she asked if it was a personal order and I replied “yess” and she shoved our bag at my face and gave unnecessary attitude. Once I got home I realized there was no napkins or forks.. not only that but they barely put any toppings on it. Mostly rice look at the photos.. never order online from chipotle. Get Qdoba instead. Thanks for the service small Hispanic girl. Entitled. Lazy. Bratty

Atmosphere: 1

Food: 1

Service: 1

Wish I could say great things $18 for a bowl with guacamole and chips and everything that was added to the bowl was given in infant portions. I don’t know what the training is there at this location. We are not in the Great Depression anymore. Disappointed and won’t be coming back.

Atmosphere: 1

Food: 1

Service: 2