Noodles and Company

Missing chicken in my chicken salad

Food: 2

Literally everything i order though their app they forget something. And when I call them they tell me that they can't refund i have to drive 30+ minutes to pick it up. After I spent 45+ minutes waiting for the delivery. I am annoyed 🙃

Atmosphere: 3

Food: 4

Service: 1

Delicious 😋 brought to table. Friendly. Helpful 🐱. ADDED BONUS! Soda machine the newer brand where you pick the soda it actually mixes the drink for you right there! Any soda 🥤! Delicious 😋

Parking: Front door parking 🅿️

Wheelchair accessibility: Easy access to table

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roasted Garlic Cream Tortelloni, Penne Rosa, Zucchini Pesto with Grilled Chicken, Pad Thai, Japanese Pan Noodles

I was greeted when I came in and overall had really friendly service

Atmosphere: 4

Food: 5

Service: 5

We rarely frequent this Racine Noodles location. There were no customers seated inside & 2 walk-in/pick up customers. The gentleman was a bit distracted when inquiring about our order. We had to repeat the same thing several times to get our order in. However, he was very nice, friendly and helpful. It turns out, he was a very good representative for Noodles & Co. We all have our off days, but I would hire him for my team.
Food was correctly made and tasted, as expected. The dishes were equivalent to their standard measures. Not too little, but not a tad heavier as we have occasionally had from other locations. No complaints. With only a little extra attention at the beginning of our order, I could have given straight 5 stars. Recommended.

Atmosphere: 4

Food: 5

Service: 4

This is probably the only restaurant that I’ve been to since moving to Racine 2 years ago, that has consistently good food and great service. This location is almost always ready before the pick up time says, and while tonight they were super hectic, the service I received and how apologetic they were - completely made up for it.

Management, what ever you’re doing, keep doing it. We love coming here!

Atmosphere: 5

Food: 5

Service: 5

For the love of Christ, get some warm white light bulbs! It feels like you're eating in a fish tank!

Atmosphere: 1

Food: 5

Service: 5

The food was okay. They had it very cold in the building and a lot of us customers asked why it was so cold and they just laughed. They were being very loud and very unprofessional while being on front line. I am a manager at a restaurant and I know if my employees acted like that, we would tell them to keep it down and stop yelling. Its okay to have a little fun but you should know when to be a little quieter and when to stop and be professional

Atmosphere: 1

Food: 4

Service: 3

I’ve ordered delivery from this location a couple times, and was shocked by the poor quality. Cold, hard, dense tofu, overcooked, mushy noodles, customizations not followed, sauce forgotten completely. I waited a year and thought I’d try again, but the photo speaks for itself. The sauce was forgotten completely, there was only some sort of oil coating on the noodles, the noodles have been reduced to mealy bits, and the veggie customization wasn’t followed. I give up!

Food: 1

Ordered buffalo chicken bowl. Chicken was very clearly burnt. It was black every single piece. Couldn’t even chew it, I should have taken a picture. This was my first time trying Noodles and Company.

Atmosphere: 3

Food: 1

Service: 1

There was an error on my Doordash error..I called and talked to Kadera! He was wonderful and corrected everything. I went to pick up my order and the atmosphere there was fantastic!

Atmosphere: 5

Food: 5

Service: 5

I took one step into the foyer and seen the dirtiest doors ever fingerprints everywhere. And then stepped inside and seen an obscene amount of crumbs and dirt all over the floor. I did not get any food. I turned around and walked out. The place is disgusting and dirty.

Update went back the next day hoping it was a fluke but nope… windows still covered in the same finger prints and floor looked just as dirty. Noone greeted me either time.

Atmosphere: 1

Food: 1

Service: 1

Never coming back here. Employees do not take any food safety measures at all. They don’t have gloves on and go between putting their hands on the register or touching their hair and touching your food. The staff is also extremely rude and incompetent. I ordered meat tortellini (where the noodle is supposed to be filled with meat. I know I shouldn’t have to say this but somehow the staff doesn’t know the difference) and they gave me cheese tortellini with no meat anywhere in the pasta. I told them the name of the item has chicken and prosciutto in it. They said well it’s inside the noodle. I said okay well the noodle had cheese in it, not meat. They said sorry that I misunderstood and I have to pay extra for meat on top. I didn’t want extra meat, I just wanted the meat tortellini ordered. I don’t get how it’s that hard to understand and just apologize and make it right.

Atmosphere: 1

Food: 1

Service: 1

Delicious, staff was pleasant and courteous.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Parmesan

I really enjoyed the food. Will try it again.

Atmosphere: 3

Food: 4

Service: 4