Cashier was overly rude said order wasn't started 30 minutes after order was placed. Then we were told 20 minutes after that that she didn't have an order with my name. Another employee found my order on a back table. Probably won't be back haven't had a good experience here in a long time and this takes the cake.
KIMBERLEY
Horrible service girl with septum had a horrible attitude and nasty little comments first time here and never coming again she had no patience and was rude. Do better.
Dylan Collier
I’ve enjoyed the food from here for the last couple of years that I have lived here. Once I ordered 2 sandwiches and they delivered 2 completely different sandwiches. The customer service representative apologized and sent me a coupon for a free sandwich. The last time I ordered, the food never showed up. I contacted customer service, the district manager contacted me quickly and apologized and offered to send me a coupon again. After 2 weeks, I didn’t receive a coupon. I reached out to the manager on their cell phone, and she decided to just completely ignore me. Horrible service, decent food and decent prices. I also don’t love that people can order multiple, customer sandwiches at the drive thru. It should be like one sandwich or mobile only. Sometimes the line can take a long time and you hear the person ahead customizing 4 sammiches….ugh
Atmosphere: 3
Food: 5
Service: 1
Robert “Trè” Hart III
I really like coming here for a quiet place to eat I love the atmosphere and it gives an old time feel to it. The staff was helpful and informative I recommend potbelly to all those writers or study folk. It’s an inspirational place and the shakes are great!
Atmosphere: 5
Food: 5
Service: 5
Saleema Covington
I am extremely disappointed with the food I received. This is by far the worst experience I’ve had at Potbelly, and I’m a frequent customer. The sandwich bread was hard, the sandwich itself was made incorrectly, and the soup was so thick and tasted old. To make matters worse, parts of my order were missing.
When I contacted the store about the missing items, I was told to just trust that I’d be refunded, which wasn’t reassuring. Then, when I finally sat down to eat, I realized the entire order was subpar—everything looked and tasted far below the usual standard. Now I’m out of money and left with food I can’t even eat. This experience was incredibly frustrating and disappointing.
Atmosphere: 1
Food: 1
Service: 1
Tina
I feel bad leaving a low review but I'm asking that you guys please get it together. Your food is delicious, but today I ordered chili through door dash and when it arrived, I left a good review....then I opened up my chili. There was so little chili in my bowl I thought the dasher ate it! I called the store and found out that it's policy that only so many ladles are put in per serving. Please consider doing something about this because it looks bad for the restaurant and dashers. It also makes the consumer question what is going on.
Thank you
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Roast Beef Sandwich, Chicken Pot Pie Soup, Italian Sub
Maille Dunn
The employees at this location amazing! The food is incredible! Whoever is working this shift this Halloween morning, wonderful job! Thank you so much for the help.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie Soup
Keisha French
On 10/13/24 they opened up at 10am and i sat in drive thru for over 10 minutes waiting on a door dash order. I got out my car and walked up to the door and the doors were locked. I called the store 5 times before anyone would answer and someone with a strong accent answered with an attitude. I explained to her that I’ve been waiting on an order and she asked for the name and hung up the phone on me. She rushed to the drive thru window and forced her arm out with the food. I didnt get her name because she didn’t have a name tag on which is also unprofessional. Horrible experience!!
Atmosphere: 1
Food: 1
Service: 1
Jenalea Winter
Saddest excuse for a sandwich I have ever seen. I ordered delivery from Grubhub, same sandwich I always order, but this is what I got. I am 100% positive this isn’t worth $7.29.
Food: 1
Amrish Chande
Nice, clean space with quick service. The dude at the location was particularly careful about vegetarian preferences, asking his colleague to change gloves and get a fresh knife ( to avoid cross contamination).
Vegetarian options: The dude at the location was particularly careful about vegetarian preferences, asking his colleague to change gloves and get a fresh knife ( to avoid cross contamination).
I ordered 8/27/2024 at 11:58 am for delivery. The app gave me an estimated delivery time of 12:23pm. I kept updating and checking the app and no updates. At 1:44 I still hadn’t received my order so I called the store. Called about 5x back to back before someone answered sound half asleep saying “Potbelly’s on Washington” I explained my situation. They asked for the name on my order and then the call was disconnected. Called back 5-6 more times until someone else answered. I asked to speak with the manager. Explained to him. He said “yea we have your order here. We deliver 3rd party with door dash and no one ever came to pick it up and deliver it. But you can come get it” I explained the reason I opted for delivery is because I am at work and can’t come to pick it up and I don’t want food that’s been sitting for over 2 hours and would like a refund. Well today is 9/7/24 and I still haven’t received that refund. I went on the app and hit contact us and filled out the questionnaire and selected to have someone call back and follow up….nothing. I’m so annoyed and upset and I just want my money back! Pictures for proof.
Atmosphere: 1
Food: 1
Service: 1
Ms. MVC
I WAS a faithful customer. Service and quality of food has declined and they always are missing an ingredient for a salad. 1 day no dressing, the next no eggs, but they always have wilted lettuce on hand. The leadership/ management is horrible just like the quality of the food now.
Atmosphere: 1
Food: 1
Service: 1
Karla Sue
We paid $5.59 for a grilled cheese small sandwich. The cheese didn't go all the way to the ends of the sandwich, inches were missing on side. It's burnt and looks like one piece of cheese. Really disappointed. my kid won't eat it and now I have to make another trip out to get her lunch.
Atmosphere: 5
Food: 2
Service: 5
Taleia Williams
I was here for a door dash today and I was feeling a bit hungry, so I thought I would get me something quick.. I ended up getting just a bowl of soup because a sandwich would have taken time to be made. It was my first time eating from here. Overall, the atmosphere and the customer service was on point. However, the soup that I chose originally was the potato soup. I did not like it, so I went back and exchanged it for the broccoli cheddar. I paided 6.92 for the bowl. Maybe they have a certain amount of measured scoops because it wasn't to the top like the picture online but I did not think it was worth that amount but I was already committed. I love broccoli cheddar soup, but I did not like theirs. This is why I gave it a one star for the soup. One day I will go back and try a sandwich or maybe I won't after reading some of the other reviews. Sounds like I'd be better off going to subway lol. And the automated generated response to all the reviews is sad. That should really have a real person to read and respond.
Atmosphere: 5
Food: 1
Service: 5
ɹǝʞᴉɹʇs ɹǝʞʎɹ
No one came to the front counter. They walked by it and saw us but no one actually took our order.
Cashier was overly rude said order wasn't started 30 minutes after order was placed. Then we were told 20 minutes after that that she didn't have an order with my name. Another employee found my order on a back table. Probably won't be back haven't had a good experience here in a long time and this takes the cake.
Horrible service girl with septum had a horrible attitude and nasty little comments first time here and never coming again she had no patience and was rude. Do better.
I’ve enjoyed the food from here for the last couple of years that I have lived here. Once I ordered 2 sandwiches and they delivered 2 completely different sandwiches. The customer service representative apologized and sent me a coupon for a free sandwich. The last time I ordered, the food never showed up. I contacted customer service, the district manager contacted me quickly and apologized and offered to send me a coupon again. After 2 weeks, I didn’t receive a coupon. I reached out to the manager on their cell phone, and she decided to just completely ignore me. Horrible service, decent food and decent prices. I also don’t love that people can order multiple, customer sandwiches at the drive thru. It should be like one sandwich or mobile only. Sometimes the line can take a long time and you hear the person ahead customizing 4 sammiches….ugh
Atmosphere: 3
Food: 5
Service: 1
I really like coming here for a quiet place to eat I love the atmosphere and it gives an old time feel to it. The staff was helpful and informative I recommend potbelly to all those writers or study folk. It’s an inspirational place and the shakes are great!
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with the food I received. This is by far the worst experience I’ve had at Potbelly, and I’m a frequent customer. The sandwich bread was hard, the sandwich itself was made incorrectly, and the soup was so thick and tasted old. To make matters worse, parts of my order were missing.
When I contacted the store about the missing items, I was told to just trust that I’d be refunded, which wasn’t reassuring. Then, when I finally sat down to eat, I realized the entire order was subpar—everything looked and tasted far below the usual standard. Now I’m out of money and left with food I can’t even eat. This experience was incredibly frustrating and disappointing.
Atmosphere: 1
Food: 1
Service: 1
I feel bad leaving a low review but I'm asking that you guys please get it together. Your food is delicious, but today I ordered chili through door dash and when it arrived, I left a good review....then I opened up my chili. There was so little chili in my bowl I thought the dasher ate it! I called the store and found out that it's policy that only so many ladles are put in per serving. Please consider doing something about this because it looks bad for the restaurant and dashers. It also makes the consumer question what is going on.
Thank you
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Roast Beef Sandwich, Chicken Pot Pie Soup, Italian Sub
The employees at this location amazing! The food is incredible! Whoever is working this shift this Halloween morning, wonderful job! Thank you so much for the help.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie Soup
On 10/13/24 they opened up at 10am and i sat in drive thru for over 10 minutes waiting on a door dash order. I got out my car and walked up to the door and the doors were locked. I called the store 5 times before anyone would answer and someone with a strong accent answered with an attitude. I explained to her that I’ve been waiting on an order and she asked for the name and hung up the phone on me. She rushed to the drive thru window and forced her arm out with the food. I didnt get her name because she didn’t have a name tag on which is also unprofessional. Horrible experience!!
Atmosphere: 1
Food: 1
Service: 1
Saddest excuse for a sandwich I have ever seen. I ordered delivery from Grubhub, same sandwich I always order, but this is what I got. I am 100% positive this isn’t worth $7.29.
Food: 1
Nice, clean space with quick service. The dude at the location was particularly careful about vegetarian preferences, asking his colleague to change gloves and get a fresh knife ( to avoid cross contamination).
Vegetarian options: The dude at the location was particularly careful about vegetarian preferences, asking his colleague to change gloves and get a fresh knife ( to avoid cross contamination).
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered 8/27/2024 at 11:58 am for delivery. The app gave me an estimated delivery time of 12:23pm. I kept updating and checking the app and no updates. At 1:44 I still hadn’t received my order so I called the store. Called about 5x back to back before someone answered sound half asleep saying “Potbelly’s on Washington” I explained my situation. They asked for the name on my order and then the call was disconnected. Called back 5-6 more times until someone else answered. I asked to speak with the manager. Explained to him. He said “yea we have your order here. We deliver 3rd party with door dash and no one ever came to pick it up and deliver it. But you can come get it” I explained the reason I opted for delivery is because I am at work and can’t come to pick it up and I don’t want food that’s been sitting for over 2 hours and would like a refund. Well today is 9/7/24 and I still haven’t received that refund. I went on the app and hit contact us and filled out the questionnaire and selected to have someone call back and follow up….nothing. I’m so annoyed and upset and I just want my money back! Pictures for proof.
Atmosphere: 1
Food: 1
Service: 1
I WAS a faithful customer. Service and quality of food has declined and they always are missing an ingredient for a salad. 1 day no dressing, the next no eggs, but they always have wilted lettuce on hand. The leadership/ management is horrible just like the quality of the food now.
Atmosphere: 1
Food: 1
Service: 1
We paid $5.59 for a grilled cheese small sandwich. The cheese didn't go all the way to the ends of the sandwich, inches were missing on side. It's burnt and looks like one piece of cheese. Really disappointed. my kid won't eat it and now I have to make another trip out to get her lunch.
Atmosphere: 5
Food: 2
Service: 5
I was here for a door dash today and I was feeling a bit hungry, so I thought I would get me something quick.. I ended up getting just a bowl of soup because a sandwich would have taken time to be made. It was my first time eating from here. Overall, the atmosphere and the customer service was on point. However, the soup that I chose originally was the potato soup. I did not like it, so I went back and exchanged it for the broccoli cheddar. I paided 6.92 for the bowl. Maybe they have a certain amount of measured scoops because it wasn't to the top like the picture online but I did not think it was worth that amount but I was already committed. I love broccoli cheddar soup, but I did not like theirs. This is why I gave it a one star for the soup. One day I will go back and try a sandwich or maybe I won't after reading some of the other reviews. Sounds like I'd be better off going to subway lol. And the automated generated response to all the reviews is sad. That should really have a real person to read and respond.
Atmosphere: 5
Food: 1
Service: 5
No one came to the front counter. They walked by it and saw us but no one actually took our order.
Atmosphere: 1
Food: 4
Service: 1
Loading...