Always liked Potbelly, but this location got our order completely wrong. Wanted sandwiches on white bread with no mayo or mustard, but got all on wheat and with mayo and mustard. Very upset, and will not visit the Mt. Pleasant location again.
Atmosphere: 3
Food: 3
Service: 1
Alyssa P
My husband and I love Potbelly sandwiches, but unfortunately this location is pretty inconsistent. The last several times my sandwich has been barely toasted, pretty much just warm bread, when it's supposed to be flaky and almost crispy. Maybe the oven temp is different each time we go. We also like to get thin cut bread, but today we both received very, very thin sandwiches. Lastly, this is more for the brand itself, I really miss the malts!
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Italian
K S
Terrible service!!! Messed up on my sub and soaked it in mayo and old onions. Sub was terrible! Just bread, mayo, lots of old onions and hot peppers. I guess they used the onions like it was lettuce. SMH Barely no meat called and they told me oh there’s nothing we could do. They were out of everything I wanted on my sub. She had an attitude like it was my fault they messed up. I paid almost $30 for trash food. They could have told me they were out when I picked up my order I would’ve cancelled and went to jimmy John’s or jersey mikes. This used to be my favorite sub place but no longer will I waste my money. This the second time they messed up on my sub. First time I let it pass but not this time. SMH
Atmosphere: 1
Food: 1
Service: 1
JZ ForDaBoyz
Decided to try this because of a commercial we saw. Passed it by many times before.Walked in to nobody in the place but three employees. They were very friendly and quick to answer her questions seeing as It was our first time.We decided on two sandwiches. The meat and cheese portions were pre-done so I guess you can always expect the same amount each time you order a sandwich.We selected the toppings and want to get bagged up quickly. Each of the two girls that helped us were very friendly.Did find the prices pretty high seeing as 2 “Original” sandwiches without chips or soda were just over $20!Good, but nothing special enough to warrant that price, in our opinion.
Atmosphere: 4
Food: 4
Service: 4
S B
Warm & welcoming. Friendly sandwich makers with smiles on faces! Quickly got our order done and we ate yummy warm sammies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
Benjamin Braam
My very first visit here, and the food is amazing, well worth the price!!!!!The staff was amazing and super friendly ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
John Duffey
Ordered four sandwiches, sides and sodas via Potbellys website for delivery. Recieved delivery in a sealed bag.Was missing a sandwich, immediately called Potbellys who told me they could not send out a new sandwich, and that the driver must have taken it!To claim a driver removed a sandwich from a sealed bag is ridiculous, and dishonest! Potbellys forgot to put a sandwich in the bag and instead of taking that and turning it into an opportunity to improve their own ownership by remaking and delivering on the miss....they attempt to shift blame to the driver. Who again...delivered a sealed bag!
Service: 1
Anna J.
Sandwich's are good as always, i love them. But tried the "loaded" potato soup today and for being a creamy base it was the most watery potato soup i have had and im not too sure why they call it "loaded" when it's only potatoes and creamy broth. Just seems like false advertising or they could try to put some shredded cheese or bacon bits or scallions on top to at least give it the perception of it being loaded.
David Schuch
Brandon went above and beyond. Very courteous and cars about the quality of food and service.
Atmosphere: 5
Food: 5
Service: 5
Noah W.
Really awesome subs! Really bad service lol. Guy who took our order was okay ish, then the lady who asked for out toppings was rude, and the cashier was more rude lol. Besides the employees I really like the place
Great place and fast service. The manager David and team did a great job.
Atmosphere: 5
Food: 5
Service: 5
Nick Beltoya
Added extra bacon got nothing. Added mac and cheese i didn't get and silverware. For 27 bucks I'm unhappy with with order.
Linda R.
I ordered 2 sandwiches online at 7am for an 11am (approx) delivery. At 11:17 I "tracked" my delivery and it said the order had been "RECEIVED". I called the sandwich shop and they said the sandwiches were ready, but they use a 3rd party to deliver the sandwiches IF THE THIRD PARTY CHOOSES TO PICK UP THE ORDER??! No one called me to let me know YOU CAN'T ORDER ANYTHING ON THE POTBELLY SITE TO BE DELIVERED & "NO ONE AT CORPORATE CARES". I had to leave my caretaker duties to go and pick up sandwiches. I just moved here to Mount Pleasant and I WILL NOT BE eating or ordering from POTBELLY in the future. COMMUNICATION IS EVERYTHING. I would have been fine if someone had CALLED to let me know. They DID not give me a refund.
Joey Grasso
Food is excellent. Service doesn’t exist. Spent $106 on a delivery order. They forgot a drink and no one answers the phone at this location. Called several times.
Food: 5
Service: 1
Tracy Driscoll
Waited at the drive through window over 30 minutes. If I hadn't already paid I would have left. Staff said " we are short staffed"
Always liked Potbelly, but this location got our order completely wrong. Wanted sandwiches on white bread with no mayo or mustard, but got all on wheat and with mayo and mustard. Very upset, and will not visit the Mt. Pleasant location again.
Atmosphere: 3
Food: 3
Service: 1
My husband and I love Potbelly sandwiches, but unfortunately this location is pretty inconsistent. The last several times my sandwich has been barely toasted, pretty much just warm bread, when it's supposed to be flaky and almost crispy. Maybe the oven temp is different each time we go. We also like to get thin cut bread, but today we both received very, very thin sandwiches. Lastly, this is more for the brand itself, I really miss the malts!
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Italian
Terrible service!!! Messed up on my sub and soaked it in mayo and old onions. Sub was terrible! Just bread, mayo, lots of old onions and hot peppers. I guess they used the onions like it was lettuce. SMH Barely no meat called and they told me oh there’s nothing we could do. They were out of everything I wanted on my sub. She had an attitude like it was my fault they messed up. I paid almost $30 for trash food. They could have told me they were out when I picked up my order I would’ve cancelled and went to jimmy John’s or jersey mikes. This used to be my favorite sub place but no longer will I waste my money. This the second time they messed up on my sub. First time I let it pass but not this time. SMH
Atmosphere: 1
Food: 1
Service: 1
Decided to try this because of a commercial we saw. Passed it by many times before.Walked in to nobody in the place but three employees. They were very friendly and quick to answer her questions seeing as It was our first time.We decided on two sandwiches. The meat and cheese portions were pre-done so I guess you can always expect the same amount each time you order a sandwich.We selected the toppings and want to get bagged up quickly. Each of the two girls that helped us were very friendly.Did find the prices pretty high seeing as 2 “Original” sandwiches without chips or soda were just over $20!Good, but nothing special enough to warrant that price, in our opinion.
Atmosphere: 4
Food: 4
Service: 4
Warm & welcoming. Friendly sandwich makers with smiles on faces! Quickly got our order done and we ate yummy warm sammies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
My very first visit here, and the food is amazing, well worth the price!!!!!The staff was amazing and super friendly ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Breast
Ordered four sandwiches, sides and sodas via Potbellys website for delivery. Recieved delivery in a sealed bag.Was missing a sandwich, immediately called Potbellys who told me they could not send out a new sandwich, and that the driver must have taken it!To claim a driver removed a sandwich from a sealed bag is ridiculous, and dishonest! Potbellys forgot to put a sandwich in the bag and instead of taking that and turning it into an opportunity to improve their own ownership by remaking and delivering on the miss....they attempt to shift blame to the driver. Who again...delivered a sealed bag!
Service: 1
Sandwich's are good as always, i love them. But tried the "loaded" potato soup today and for being a creamy base it was the most watery potato soup i have had and im not too sure why they call it "loaded" when it's only potatoes and creamy broth. Just seems like false advertising or they could try to put some shredded cheese or bacon bits or scallions on top to at least give it the perception of it being loaded.
Brandon went above and beyond. Very courteous and cars about the quality of food and service.
Atmosphere: 5
Food: 5
Service: 5
Really awesome subs! Really bad service lol. Guy who took our order was okay ish, then the lady who asked for out toppings was rude, and the cashier was more rude lol. Besides the employees I really like the place
Restaurantji Recommends
Great place and fast service. The manager David and team did a great job.
Atmosphere: 5
Food: 5
Service: 5
Added extra bacon got nothing. Added mac and cheese i didn't get and silverware. For 27 bucks I'm unhappy with with order.
I ordered 2 sandwiches online at 7am for an 11am (approx) delivery. At 11:17 I "tracked" my delivery and it said the order had been "RECEIVED". I called the sandwich shop and they said the sandwiches were ready, but they use a 3rd party to deliver the sandwiches IF THE THIRD PARTY CHOOSES TO PICK UP THE ORDER??! No one called me to let me know YOU CAN'T ORDER ANYTHING ON THE POTBELLY SITE TO BE DELIVERED & "NO ONE AT CORPORATE CARES". I had to leave my caretaker duties to go and pick up sandwiches. I just moved here to Mount Pleasant and I WILL NOT BE eating or ordering from POTBELLY in the future. COMMUNICATION IS EVERYTHING. I would have been fine if someone had CALLED to let me know. They DID not give me a refund.
Food is excellent. Service doesn’t exist. Spent $106 on a delivery order. They forgot a drink and no one answers the phone at this location. Called several times.
Food: 5
Service: 1
Waited at the drive through window over 30 minutes. If I hadn't already paid I would have left. Staff said " we are short staffed"