Always good food;clean; and great customer service
Steve Wells
Missed my pickles, talked with Matt the manager he made right.
Fernando Godoy
Q I had a really disappointing experience with the customer service. I specifically asked for mayonnaise on my sandwich and clearly stated that I didn’t want any other sauces. However, when I received my order, both sandwiches were made incorrectly. When I brought it to the employee’s attention, he told me I should have asked for mayonnaise before he melted the sandwich — even though I clearly did when I placed the order. His attitude was rude and dismissive, and he made no effort to correct the mistake. Poor service and lack of attention to detail. I won’t be returning.
Wyatt Bray
Great food and customer service 👌
Michelle Walsdorf
I did not want to leave a public review, however I left feedback using the link and I received no response. I placed an online order after leaving the gym, went to run a few errands and went to pick it up. I walked in and the gentleman working asks”are you here for a pickup?” I responded “yes, I am” he proceeds to make my order without confirming who I was. Hands me my order and when I looked in the bag it wasn’t what I ordered. I said something is missing. He responded in a short mean tone”well what might that be”. I was like idk I ordered three subs, there’s only two. I opened my app and realized that the payment didn’t process. I apologized and said. My payment didn’t process, I’ll just place my order now. He scoffs and yells at someone to grab the register. I ordered a tuna unwich, ceaser wrap, and ultimate Italian toasted. What I received was a tuna on bread, Italian unwich, and the ceaser wrap was correct. It was clear that the employee was new, he needed help with my order. Every time he would ask for help, he would yell at him, give sarcastic responses to his questions. He was slamming cooler doors and scoops while making my order. He also had a 6 inch long goatee and no beard net. 75 percent of my order was wrong, and the fact that no one has followed up to at least correct that shows they don’t care.
Ash Bowen
I swear. These people have no idea how to make a damn sandwich. All the sauce is in one spot so... dry on other areas. If you ask for extra sauce, they put way too much. So much extra oil you can lube an 18wheeler. Someone needs to head there and teach em basic sandwich making.
Matt K
Pretty disappointing.
Edit: Filled out the form for management to contact me, still has not happened. Take your business elsewhere because this place doesn’t care.
Christopher P Gross
Jimmy John's in Neenah is, well, just another Jimmy John's. The sandwiches are what you expect, nothing amazing, nothing terrible. But what really stood out was a negative experience I had with one of their delivery drivers.
This driver was aggressively tailgating me on a 30 mph road, then proceeded to flip me off and attempt to pass me in a no-passing zone! Thankfully, oncoming traffic prevented a potentially dangerous situation.
This kind of reckless driving is unacceptable and reflects poorly on the establishment. While I might still grab a sandwich from Jimmy John's in a pinch, this incident definitely leaves a bad taste in my mouth. Hopefully, they address this driver's behavior and prioritize safety on the road.
Atmosphere: 3
Food: 3
Service: 1
Dani Marie
I just revisited this location and they redeemed themselves; everything went smooth, and it was good. 2 stars 6 years ago: Worst experience with JJ..we were running late, so I prepaid on a preorder as a passenger in the car. We ran in to get our 2 subs, they weren't done! We waited behind 2 people ordering food; after they ordered, the girl at the counter pointed, over there, for pickup. We walked to the end of the counter, the sandwiches were passed to the front...we started walking back to the front while they were passed back to the back...annoyed.
Atmosphere: 4
Food: 5
Service: 5
Jason McDonald
Very good sandwich and very good service. Well done to our local Jimmy Johns.
Went to pick up my order 30 mins before close and got told that I couldn’t have my fountain drink because they already cleaned the machine. Paid for the drink got handed an empty cup and didn’t offer a bottled one or anything.
Grace everything
Driver couldnt follow simple instructions even after calling the store to confirm they got the Instructions. And after talking to driver on the phone twice. She still couldn't follow Instructions.
Food: 4
Service: 1
Jaidyn Hope
How does a sub place run out of the bread to make a sub at six o’clock at night? Disappointing
Marimar
Went in to pick up a mobile order and they were still working on it. Saw that they were putting the wrong meats on, so I said something. Employees evidently got mad I said something. Kid mangled sub as he snatched wrong ingredients off and wrapped it back up. It still was not correct as I had customized the sub as well. I had to say something, again, and got met with more eye rolling and huffing.
Atmosphere: 3
Food: 1
Service: 1
Brandon Ledezma
I ordered a tuna sandwich combo twice in a row with double tuna, they keep skimping and I said something twice. Not coming back unfortunately
Always good food;clean; and great customer service
Missed my pickles, talked with Matt the manager he made right.
Q
I had a really disappointing experience with the customer service. I specifically asked for mayonnaise on my sandwich and clearly stated that I didn’t want any other sauces. However, when I received my order, both sandwiches were made incorrectly. When I brought it to the employee’s attention, he told me I should have asked for mayonnaise before he melted the sandwich — even though I clearly did when I placed the order. His attitude was rude and dismissive, and he made no effort to correct the mistake. Poor service and lack of attention to detail. I won’t be returning.
Great food and customer service 👌
I did not want to leave a public review, however I left feedback using the link and I received no response. I placed an online order after leaving the gym, went to run a few errands and went to pick it up. I walked in and the gentleman working asks”are you here for a pickup?” I responded “yes, I am” he proceeds to make my order without confirming who I was. Hands me my order and when I looked in the bag it wasn’t what I ordered. I said something is missing. He responded in a short mean tone”well what might that be”. I was like idk I ordered three subs, there’s only two. I opened my app and realized that the payment didn’t process. I apologized and said. My payment didn’t process, I’ll just place my order now. He scoffs and yells at someone to grab the register. I ordered a tuna unwich, ceaser wrap, and ultimate Italian toasted. What I received was a tuna on bread, Italian unwich, and the ceaser wrap was correct. It was clear that the employee was new, he needed help with my order. Every time he would ask for help, he would yell at him, give sarcastic responses to his questions. He was slamming cooler doors and scoops while making my order. He also had a 6 inch long goatee and no beard net. 75 percent of my order was wrong, and the fact that no one has followed up to at least correct that shows they don’t care.
I swear. These people have no idea how to make a damn sandwich. All the sauce is in one spot so... dry on other areas. If you ask for extra sauce, they put way too much. So much extra oil you can lube an 18wheeler. Someone needs to head there and teach em basic sandwich making.
Pretty disappointing.
Edit: Filled out the form for management to contact me, still has not happened. Take your business elsewhere because this place doesn’t care.
Jimmy John's in Neenah is, well, just another Jimmy John's. The sandwiches are what you expect, nothing amazing, nothing terrible. But what really stood out was a negative experience I had with one of their delivery drivers.
This driver was aggressively tailgating me on a 30 mph road, then proceeded to flip me off and attempt to pass me in a no-passing zone! Thankfully, oncoming traffic prevented a potentially dangerous situation.
This kind of reckless driving is unacceptable and reflects poorly on the establishment. While I might still grab a sandwich from Jimmy John's in a pinch, this incident definitely leaves a bad taste in my mouth. Hopefully, they address this driver's behavior and prioritize safety on the road.
Atmosphere: 3
Food: 3
Service: 1
I just revisited this location and they redeemed themselves; everything went smooth, and it was good.
2 stars 6 years ago: Worst experience with JJ..we were running late, so I prepaid on a preorder as a passenger in the car. We ran in to get our 2 subs, they weren't done! We waited behind 2 people ordering food; after they ordered, the girl at the counter pointed, over there, for pickup. We walked to the end of the counter, the sandwiches were passed to the front...we started walking back to the front while they were passed back to the back...annoyed.
Atmosphere: 4
Food: 5
Service: 5
Very good sandwich and very good service. Well done to our local Jimmy Johns.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went to pick up my order 30 mins before close and got told that I couldn’t have my fountain drink because they already cleaned the machine. Paid for the drink got handed an empty cup and didn’t offer a bottled one or anything.
Driver couldnt follow simple instructions even after calling the store to confirm they got the Instructions. And after talking to driver on the phone twice. She still couldn't follow Instructions.
Food: 4
Service: 1
How does a sub place run out of the bread to make a sub at six o’clock at night? Disappointing
Went in to pick up a mobile order and they were still working on it. Saw that they were putting the wrong meats on, so I said something. Employees evidently got mad I said something. Kid mangled sub as he snatched wrong ingredients off and wrapped it back up. It still was not correct as I had customized the sub as well. I had to say something, again, and got met with more eye rolling and huffing.
Atmosphere: 3
Food: 1
Service: 1
I ordered a tuna sandwich combo twice in a row with double tuna, they keep skimping and I said something twice. Not coming back unfortunately
Atmosphere: 5
Food: 4
Service: 3
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