I’m honestly really disappointed with this location. I went in today to purchase 3 items and two of them were food items. I would like to say that the guy who took my order was very kind.
Now let’s get to why I’m leaving a review…. After ordering my food inside I was standing there for almost 20 minutes for my drink. I got my food items in the first 5-8 which is fine but the drink took forever. I even asked about my drink and one of the employees told me that he would check where my drink was and when he did he said that he can’t prioritize my drink and that they don’t get to pick what drink they do first. As a barista myself I’m upset. I saw all these people that ordered online get there drink one after another. And they kept getting online orders and continued make them just ignoring my order. So I went and talked to a couple that was a few minutes after me and they were also really upset that there order was taking so long. Overall disappointed and probably won’t be going back there anytime soon.
mine only
I usually am not one to complain however, I feel let down. I usually order here every week and it's typically great. But today I ordered a white chocolate mocha and got something peppermint. I hate peppermint so the venti drink I paid for is now going down the drain as I won't drink it. 😒
Nicole Niehoff
Drive thru was fast, efficient and got our order perfect! The gal was super kind and laughed with us at the window too! Thank you! ☺️
Jason and Anne Van
I placed my order at 2:07pm. It is now 2:24 and I have still not received my Grande Hot White mocha. It looks like the priority is the drive through. There were only two people waiting ahead of me when I walked in. I have never spent this long waiting for a coffee. So I was going to ask for a refund and leave but no one would leave the drive through area. 4 people were working. 1 was stocking. And one looked like she was about to clock out. This is terrible service.
Gerald Bellin
Great place to come in out of the cold and relax in the lounge area enjoying a great Starbucks refreshment.
Petar Djuric
One of the nicest starbucks locations i have been to, and I have been to many throughout US. Thank you guys and keep up good work. You started my day right!!!! 🙌✌️👏👏👏
Michelle Awe
this is the best starbucks in the fox cities! I have no clue why they only get a 4.2 stars! they easily should get 5 stars! I ordered a venti and it actually came full ALL OTHERS IN THE FOX CITIES ONLY FILL IT HALF WAY IF THAT. I constantly feel ripped off but some is better than none when you're tired. Neenah starbucks you rock!!! ty for giving what i ordered and not half of a Venti ! much appreciated 👏 I ordered on 2/20/25 Michelle also called store and talked to a manager to let them know how thankful I am.
Molly Mapes
I’m not sure why, but every time I go to this Starbucks my stomach hurts after drinking the coffee. This doesn’t happen to me at the other local Starbucks. I really think Neenah would benefit from adding another Starbucks!
Megan Bergin
The staff here is very welcoming and friendly. Great service.
Dillon Stephani
The newest Store manager and district manager seems to be running this place to the ground. Baristas always look stress while the manager sit in the corner. Happy customers come from happy employees and happy employees come from good management. How long does it take for Starbucks to try new management?
Went to Neenah starbucks. Ordered a coffee with buttter frothed. Was told we can't do that it is not on the menu. So I didn't order a coffee. Says right on line that they WILL do this. What a waste of time waiting in the drive through line for nothing.
Samuel Stachowicz
Best coffee around served by the best people 😋
Aria Graff
This is usually my go-to starbucks, but I’ve been noticing lately that when I ask for light ice it’s almost like they put extra in the drink instead. I used to be a barista, so I know the amount of ice makes a substantial difference in the amount of drink that’s in the cup, that’s why I ask for light. I’d just prefer to get what I’m paying for considering most menu items have gone up in price in the past year. Everything else is great, this is just something that continues to happen. It’s frustrating to pay $5.50 and get 4 sips out of a drink. The attached picture is my most recent order where I asked twice for light ice.
Alexis Evans
I can by maybe a few weeks ago and I ordered 3 drinks with my sisters through the drive thru. They gave me my sisters orders and they were correct(Thank you) but they must’ve forgotten that mine for a second. I told them I had one more on my order and they gave it to me after a min. But when I drove away after taking mine, they gave me the wrong size and didn’t even put my name or order on the cup. The reason I said that last bit was because they put it on both my sisters orders and I guess it made me feel like they just made mine because I said I had one more thing to my order. And they still charged me for the size I ordered originally which came to 17-ish. I understand if it was really a busy or chaotic morning for them but it made me feel, insignificant. The coffee did taste good tho but I don’t think I’ll stop by that Starbucks often, sorry.
I’m honestly really disappointed with this location. I went in today to purchase 3 items and two of them were food items. I would like to say that the guy who took my order was very kind.
Now let’s get to why I’m leaving a review…. After ordering my food inside I was standing there for almost 20 minutes for my drink. I got my food items in the first 5-8 which is fine but the drink took forever. I even asked about my drink and one of the employees told me that he would check where my drink was and when he did he said that he can’t prioritize my drink and that they don’t get to pick what drink they do first. As a barista myself I’m upset. I saw all these people that ordered online get there drink one after another. And they kept getting online orders and continued make them just ignoring my order. So I went and talked to a couple that was a few minutes after me and they were also really upset that there order was taking so long. Overall disappointed and probably won’t be going back there anytime soon.
I usually am not one to complain however, I feel let down. I usually order here every week and it's typically great. But today I ordered a white chocolate mocha and got something peppermint. I hate peppermint so the venti drink I paid for is now going down the drain as I won't drink it. 😒
Drive thru was fast, efficient and got our order perfect! The gal was super kind and laughed with us at the window too! Thank you! ☺️
I placed my order at 2:07pm. It is now 2:24 and I have still not received my Grande Hot White mocha. It looks like the priority is the drive through. There were only two people waiting ahead of me when I walked in. I have never spent this long waiting for a coffee. So I was going to ask for a refund and leave but no one would leave the drive through area. 4 people were working. 1 was stocking. And one looked like she was about to clock out. This is terrible service.
Great place to come in out of the cold and relax in the lounge area enjoying a great Starbucks refreshment.
One of the nicest starbucks locations i have been to, and I have been to many throughout US. Thank you guys and keep up good work. You started my day right!!!! 🙌✌️👏👏👏
this is the best starbucks in the fox cities! I have no clue why they only get a 4.2 stars! they easily should get 5 stars! I ordered a venti and it actually came full ALL OTHERS IN THE FOX CITIES ONLY FILL IT HALF WAY IF THAT. I constantly feel ripped off but some is better than none when you're tired. Neenah starbucks you rock!!! ty for giving what i ordered and not half of a Venti !
much appreciated 👏 I ordered on 2/20/25 Michelle also called store and talked to a manager to let them know how thankful I am.
I’m not sure why, but every time I go to this Starbucks my stomach hurts after drinking the coffee. This doesn’t happen to me at the other local Starbucks. I really think Neenah would benefit from adding another Starbucks!
The staff here is very welcoming and friendly. Great service.
The newest Store manager and district manager seems to be running this place to the ground. Baristas always look stress while the manager sit in the corner. Happy customers come from happy employees and happy employees come from good management. How long does it take for Starbucks to try new management?
Restaurantji Recommends
Went to Neenah starbucks. Ordered a coffee with buttter frothed. Was told we can't do that it is not on the menu. So I didn't order a coffee. Says right on line that they WILL do this. What a waste of time waiting in the drive through line for nothing.
Best coffee around served by the best people 😋
This is usually my go-to starbucks, but I’ve been noticing lately that when I ask for light ice it’s almost like they put extra in the drink instead. I used to be a barista, so I know the amount of ice makes a substantial difference in the amount of drink that’s in the cup, that’s why I ask for light. I’d just prefer to get what I’m paying for considering most menu items have gone up in price in the past year. Everything else is great, this is just something that continues to happen. It’s frustrating to pay $5.50 and get 4 sips out of a drink. The attached picture is my most recent order where I asked twice for light ice.
I can by maybe a few weeks ago and I ordered 3 drinks with my sisters through the drive thru. They gave me my sisters orders and they were correct(Thank you) but they must’ve forgotten that mine for a second. I told them I had one more on my order and they gave it to me after a min. But when I drove away after taking mine, they gave me the wrong size and didn’t even put my name or order on the cup. The reason I said that last bit was because they put it on both my sisters orders and I guess it made me feel like they just made mine because I said I had one more thing to my order. And they still charged me for the size I ordered originally which came to 17-ish. I understand if it was really a busy or chaotic morning for them but it made me feel, insignificant. The coffee did taste good tho but I don’t think I’ll stop by that Starbucks often, sorry.
This Starbucks was great
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