Firehouse Subs Moorland Road

We waited roughly 15 min. for two subs to go. The employees seemed to have no urgency and were chatting away amongst each other. The soda station was strewn with straw wrappers , there was food on the floor and tables needed to be wiped. One of the sandwich makers had her hair back but long pieces hanging out on the side. The kicker we got home and I didn't have the correct sub. Very disappointing, I keep trying as I've been here like 3 times in the past month but everytime it's an unkempt dining room and a slow experience, as if customers are a bother to them.

Atmosphere: 1

Food: 2

Service: 1

Wheelchair accessibility: Not wheel chair accessible. There's no automatic door opener.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Turkey Bacon Ranch, Jamaican Jerk Turkey

We used to come in and get greeted warmly. This time no greeting. I ordered online and it said ready in 25 minutes. Waited for 30 to go. Food wasn't ready, I was told they were working in it. No apologies for being behind. Staff talking and no sense of urgency. 2 more orders went out. 15 minutes passed. Asked about my order and told still working on it as an empty salad container was waved at me. 10 more minutes before food was ready. 2 subs and a salad and the salad was incorrect type and missing tomato and cheese.

Atmosphere: 1

Service: 2

It took 30 minutes to get two subs tonight. The workers could have cared less and when you’re making subs shouldn’t you have your long hair tied back? Gross! Our subs were made incorrectly. Made incorrectly to the point that the top of our sub bun was white and the bottom was white. Ridiculous! There was little to no meat on our sandwiches and we were given mayo and onions when we said no to either. And we didn’t get tomatoes. I know what it’s like to be busy…but this was bad. Needless to say we won’t be back.

Atmosphere: 1

Food: 1

Service: 1

Service was horrible. We waited 45 minutes for our two subs. There were five people behind the counter during a rush, and there was no organization, one girl didn't even have her hair tied back, and she blew her nose and didn't wash her hands before she put gloves back on. Multiple people were touching their faces while making the food. The girls stopped in the middle of a rush to start recording for their Snapchat story. Zero sense of urgency. Not worth the $. I understand it was busy, I've worked in food service before. But if the crew acted like they cared, I wouldn't be leaving this review.

Atmosphere: 3

Food: 3

Service: 1

Normally good, no problems. This time though, online order: both subs clearly to not have onions and have a pickle on the side...no pickle and there's the onions.

Do better next time guys. Literally the only time we've had a problem at this location.

Atmosphere: 3

Food: 2

Service: 2

Food is fresh and delicious. Service is very very friendly. It’s a fun place to take the family and the company gives money towards a great cause.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub, Firehouse Meatball

Poor service, good food. No one greets customers and had to ask if I could place an order? . Then Asked if I would like to tip. Manager needed

Atmosphere: 1

Food: 4

Service: 1

Whole lot of movement behind counter but no sandwiches coming out. Slowest sub shop out there.

CHRIS and CHRISTIAN did an amazing job serving me at Firehouse and went the extra mile to give my dog a ‘pup cup’ which was there first one ever at this establishment. I told them that it was okay if they didn’t, but they insisted and asked if he would be okay with meatballs and got some meatballs, a cup, and top for my dogs! It honestly was so generous and kind of them! Chris also was extremely kind and patient with me when I split my payment!

If you love supporting your communities fire department, love friendly service, and great subs, you’ll LOVE this Firehouse Subs!

All in all, my ENTIRE family loved this experience, and another HUGE shoutout to Chris and Christian!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Firehouse Steak & Cheese

Not always the fastest sub, but if you want freaky fast, there is always another place. But if you want a good quality sub, this is a great place to pick up a sub, chips, soup, chili, or mac & cheese.
I always gravitate to a hook and ladder and have never been disappointed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brownie, Chips, Club on a Sub, Hook & Ladder, Firehouse Meatball, Italian

The sub was just ok. The Italian made me wonder if it was the Italian vs the Club I also purchased. Both had soggy bottom bread after purchase and really soggy bread day after! Won't be back!

Atmosphere: 2

Food: 1

Service: 2

Good food good service!

Atmosphere: 5

Food: 5

Service: 5

I love Firehouse! Definitely my favorite sandwich chain. This one was as I expect. Clean, friendly service, delicious sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder, Spicy Cajun Chicken

Clearly understaffed. Not the fault of those working hard and running behind. As an establishment they are in need of help. Sub was made correctly but none of the ingredients were on the sub. I was wondering why my bag was really wet and it was because everything was off of the sub. It was just a complete mess.I’m sad to see so many of these locations closing and/or going downhill and inevitably closing. I do love firehouse subs so much but it’s not worth the money or the drive.

Atmosphere: 1

Food: 2

Service: 2