McDonald's
17155 W Cleveland Ave, New Berlin
(262) 782-9354
Recent Reviews
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I take my son here a lot for happy meals. I've found that if you go on a weekday during the day, the service and food quality is always much better than weekends or evenings. As for the food quality, sometimes it's better than other times. Sometimes it's worse. At the end of the day, it's just McDonald's.
Atmosphere: 3
Food: 3
Service: 3
I ordered a fish filter plain no cheese no tater add mayo. . I got a week old hard crusty sandwich cold fries. And it had cheese the bun was so hard. Poor poor quality. 😢
Cody was amazing he had such a warm heart, made my day, and was amazing overall! Very good!
Atmosphere: 5
Food: 5
Service: 5
The service was fast.I want to go get Catch app.And by the time I came back , my food was already at the table but their soft benches were hard and it also hurt my butt lol
Atmosphere: 5
Food: 4
Service: 5
Ordered a meal on the app and was charged and the employees did not honor the app or the charge and were rude about it blaming me. Lost my lunch time and $9
Atmosphere: 1
Food: 1
Service: 1
The food is always fresh great customer service
Food: 5
Service: 5
Great Breakfast! Great staff
Atmosphere: 5
Food: 5
Service: 5
I ordered my food though the mcdonald’s app and my order was confirmed but when my dasher gets there the store closed the door in her face, I tired calling customer service, even using the chat box. They claimed they cancelled my order but I never got my money back
Atmosphere: 1
Food: 1
Service: 1
Use Their app, and it sucks
Atmosphere: 2
Food: 3
Service: 3
Frappes are always 2/3 or half full… if I order a medium, I don’t want a small in a medium cup.
Food: 2
Service: 2
Restaurantji Recommends
Tables and kiosk was dirty. The floor needed to be swept and mopped.
Atmosphere: 3
Food: 5
Service: 4
Good breakfast sandwich
Food: 5
The app said if the order has been prepared and Ive been charged already, then call the store to cancel the order. I kept calling until I reached someone. The woman who answered said she couldn’t cancel my order and I’ll have to do it. I politely explained what the app told me to do and that she needs to cancel it. She laughed and said she can’t cancel it and I have to do it. I asked for her name and she hung up. Little did she know I’m recording this entire convo via dash cam in my car so I called back and asked to speak with the manager. She said she’s the assistant manager and still can’t cancel it. I asked for her name and she hesitantly said Marta. I repeated the name for clarity and she confirmed. I said I’m recording this convo and need her name for corporate and then I said thank you as I hung up.
Atmosphere: 1
Food: 4
Service: 1
Lazy workers ignoring the drive through speaker and windows to avoid making anymore orders. 1030 pm July 9th.
Edited: same thing 1 week later.
Seems the crew is a bunch of people who dont want to work. Atleast say something so we can head elsewhere. Instead just waste our time. They sit inside in the lobby sucking the owners money dry.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order. Waited in curbside for 10 min then went in. Another person placed order on kiosk while I was in there. I was watching them make the food and this lady uses her bare hands to wipe the sweat off her face with her hand and wipe on dirty shirt then continues to touch food then she continues to take her phone out multiple times to text then goes right back to making peoples food with her bare hands WITHOUT washing her hands. Disgusting!!!!! I tried to cancel order but it didn’t let me so when the guy working came to give the person who placed on kiosk I went up to him and he asked me what was I picking up. (Note my food still wasn’t ready either!!) and I said I want to cancel and I told him what I witnessed and he didn’t see to care as her was standing there also touching his hair (however I didn’t care as much as he wasn’t touching food). I asked for the managers number. I left without the food- as don’t want to get sick. He gave me someone’s number- I called it and she was like who dis? And I’m like is this the manager for McDonald’s and she said she was the assistant manager. She seemed to be busy as it was loud with kids in background and she couldn’t understand me so I hung up. The health department needs to go clean up this location as clearly none of them have gone through food safety. I will avoid this location at all cost now & spread the word.
Atmosphere: 1
Food: 1
Service: 1
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