I just left point burger and actually walked out after sitting at the bar with my husband for over 10 min only to have the bartender walk by throw the menus down and say I willbe right with you. After another 10 minutes we decided to leave since we could see we still wouldn’t be taken care of . I now walk past the desk and I tell the young girl what terrible service and her comment” thank you have a good day!” I will never go back to that place ever, we actually felt like it was an inconvenience to be in there and maybe someone should tell those two young ladies your customers allow you a paycheck.
Joe C
Great burger and salad. Had a bunless heart stopper burger and it was great. Service was excellent as well. Will be back soon to try something else.
Garrett Jach
Went to eat here after an issue at a different restaurant. We called ahead to verify they have available seating. Had a group of 10 and were seated promptly and given water while waiting for part of our group to arrive. Daisy was great and very receptive to the needs of our table, very down to earth friendly waitress. Food was phenomenal for the prices. Wasn't too busy but came in during a snow storm. Atmosphere was very open and clean lot of tvs for sports.
Dawn deBoer
Daisy did a phenomenal job accommodating our party of 10 on very short notice. We had a tough time being seated together at Texas Roadhouse down the street and the experience at Point completely changed the tone in a positive way. Your lucky to have such a personable waitress. Staff was amazing as well.
Warner S
I've been a patron of Point Burger Bar since the beginning, dining there multiple times (at other locations, too), including taking large groups there previously. We've always had a good experience. This time was different as there were significant issues with the entire experience. The restaurant was noticeably dirty. There was garbage on the floor and multiple tables were dirty. One table hadn't even been cleared when other patrons were brought to it. Ours needed to be wiped down after we were seated. Then, we waited far too long for our server to even say, “Hi” much less show up to take our order. When she did, all she did was ask if we wanted anything other than water and said she'd be back, even though we’d had more than enough time to read and reread the menu. I think she was new and we were understanding of her learning the ropes, but if you're writing our order down and confirming it in real time, I feel like that should greatly reduce or eliminate any errors, but it did not. We waited a long time for our appetizers to show up...but one of them didn't. We brought this to her attention and was told it would be addressed, but we waited and waited and nothing was done. After waiting a long time more, we flagged her down and asked where our entrees were. It took a long time for her to return with our food, but the order was again wrong. My wife's fish fry had the wrong fish, my mother's dish was missing the side she asked for, I didn't get my food at all, and we still didn't have the missing appetizer. Half the food that arrived had clearly spent 10 minutes longer in the fryer than it should have been and was alarmingly overcooked. The other half had clearly died under the heat lamp and was neither fresh nor appealing. When we expressed concern over this, the server seemed noticeably upset, returned to the kitchen, and then a manager came to the table. We explained everything to the manager who didn't at all seem interested in replacing the subpar food, only getting us the food that was missing (obviously the sale was the priority, not the quality of our experience). I was firm in asking that the issues be corrected, but she just gave us excuses about being busy, and worse, began to disparage the server. We were appalled at the lack of professionalism. Clearly, multiple things were running amok in the front and back-of-house, but to cast all the blame on an apparently new server is despicable. After a short wait, we finally got my food, the missing appetizer, the correct side, and the correct fish, but at this point, it was too little, too late. The whole experience left a nasty taste in our mouths. Nothing was comped. There were no real attempts to resolve our concerns. The manager acted inappropriately and it’s no wonder those reporting to her struggled. PBB failed on multiple levels and did so repeatedly, even when given the chance to rectify. For this reason, we've not dined there since. Unless I hear these problems are being addressed, we're not likely to return, which is a real shame because I like the owners and the location and fare are ideal. Very, very disappointing.
Becky McBeth
Food was really good and Daisy our server was very attentive. It was freezing in the rest but Daisy spoke to manager who turned up the heat. I had the chicken potpie which was huge and provided me with three additional meals.
mike krukowski
One of the best burgers I've had!Cool place in New Berlin. There was a great band playing in the back parking lot but we were in kind of a rush so ate inside. Friendly and fast server!
GG Winter
I love their burgers and fries. After driving almost 700 miles in 30 hrs to get home, I ordered a burger and fries and waited patiently. Finally. I opened box and NO FRIES. I was so tired and angry I just started crying. Someone not checking to make sure my order of 2 items, yes only 2 items, was correct reduced me to tears. Take the 10 seconds and check to make sure all items are in box.
larry ochs
Been stopping every couple of weeks for the burgers and onion rings. And of course the beer. Great food and staff. Unfortunately now serve onion strings. not good…..Don’t know if we can continue without the onion rings. Please bring them back. ??
Rachel B.
First time coming here and it reminded me of a BWW but for a burger place. It was a really chill vibe. The service was a tad slow for it not being too busy in the bar area so my friend and I decided to put in all of our orders right away. The food was good!
It was our first time here and we were not impressed. It appeared they were short staffed as our waitress appeared to have a whole dining room. We got our food before I received my drink. The waitress said the bartender was also training which was the holdup for my drink, although when she brought it, you could see the ice was melted significantly, so it had been sitting there awhile. My burger was undercooked. I asked for medium and it came out rare. Server never stopped to see how things were, but luckily the cook who dropped it off passed by so I stopped him. He got me another burger. The server finally came back and asked how things were, but did not even comment about the extra plate with the first burger on it (as the cook had not taken it away). It is also pricey for a burger joint. Unfortunately it was not a great first experience. Not sure if I would go back. If I do, I would most likely eat at the bar.
Pat Ash
Just passing through Wisconsin and I decided to stop by Point Burger as an impulse. The food was good for the most part, just a little over priced if I’m honest. My burger selection ended up being $15 and that didn’t include any sort of side. If I wanted to add fries, it was another nickel and dime opportunity of $.99. A good selection of sides, but each one of them cost an additional amount from $.99 on up. I decided to order an appetizer of potato skins, only three of them came with the order and that alone cost $9.99. (For 3 potato skins) that’s $3.33 for half of a potato. Little crazy if you ask me. the final straw for an unpleasant experience for me, was one of my refills had a hole or a crack in the cup and over time leaked soda all over the table. I mentioned this to the server and they were apologetic, but didn’t bother to clean anything up and I finished my meal with soda all over the table dripping down. I finally had to ask for more napkins so that I could at least keep it from taking over where I was eating. Oh, and to top it off, the cost of a simple refillable soda is $3.49. Again the prices are a little crazy.
Rachel J.
First time there and extremely disappointed. Bad service, horrible food. Will not be going back.
Stacey Lang
Usually like this place but for some reason everything was too salty or greasy. I always looks forward to the French onion soup and I could not take more that 2 spoonful, so disappointing. The fish sandwich was super greasy, the bun broke apart and the fish fell out of the breading right away. The outdoor entertainment was a blast.. Jackie brown performed and let my little one join her one person band by playing the shakers. Fun family environment. Sad about the food because I usually enjoy it. Hopefully it was someone having an off day.
Marcie A.
This is probably the best burger I've ever eaten. We all got the build your own witch entails filling out a piece of paper and selecting your toppings and meat temps. The choices are unlimited. I had the black angus patty, med rare. Lettuce, tomato, fried onion, American cheese, topped off with avocado on a kaiser roll. Warning it can get very messy
I just left point burger and actually walked out after sitting at the bar with my husband for over 10 min only to have the bartender walk by throw the menus down and say I willbe right with you. After another 10 minutes we decided to leave since we could see we still wouldn’t be taken care of . I now walk past the desk and I tell the young girl what terrible service and her comment” thank you have a good day!” I will never go back to that place ever, we actually felt like it was an inconvenience to be in there and maybe someone should tell those two young ladies your customers allow you a paycheck.
Great burger and salad. Had a bunless heart stopper burger and it was great. Service was excellent as well. Will be back soon to try something else.
Went to eat here after an issue at a different restaurant. We called ahead to verify they have available seating. Had a group of 10 and were seated promptly and given water while waiting for part of our group to arrive. Daisy was great and very receptive to the needs of our table, very down to earth friendly waitress. Food was phenomenal for the prices. Wasn't too busy but came in during a snow storm. Atmosphere was very open and clean lot of tvs for sports.
Daisy did a phenomenal job accommodating our party of 10 on very short notice. We had a tough time being seated together at Texas Roadhouse down the street and the experience at Point completely changed the tone in a positive way. Your lucky to have such a personable waitress. Staff was amazing as well.
I've been a patron of Point Burger Bar since the beginning, dining there multiple times (at other locations, too), including taking large groups there previously. We've always had a good experience. This time was different as there were significant issues with the entire experience. The restaurant was noticeably dirty. There was garbage on the floor and multiple tables were dirty. One table hadn't even been cleared when other patrons were brought to it. Ours needed to be wiped down after we were seated. Then, we waited far too long for our server to even say, “Hi” much less show up to take our order. When she did, all she did was ask if we wanted anything other than water and said she'd be back, even though we’d had more than enough time to read and reread the menu. I think she was new and we were understanding of her learning the ropes, but if you're writing our order down and confirming it in real time, I feel like that should greatly reduce or eliminate any errors, but it did not. We waited a long time for our appetizers to show up...but one of them didn't. We brought this to her attention and was told it would be addressed, but we waited and waited and nothing was done. After waiting a long time more, we flagged her down and asked where our entrees were. It took a long time for her to return with our food, but the order was again wrong. My wife's fish fry had the wrong fish, my mother's dish was missing the side she asked for, I didn't get my food at all, and we still didn't have the missing appetizer. Half the food that arrived had clearly spent 10 minutes longer in the fryer than it should have been and was alarmingly overcooked. The other half had clearly died under the heat lamp and was neither fresh nor appealing. When we expressed concern over this, the server seemed noticeably upset, returned to the kitchen, and then a manager came to the table. We explained everything to the manager who didn't at all seem interested in replacing the subpar food, only getting us the food that was missing (obviously the sale was the priority, not the quality of our experience). I was firm in asking that the issues be corrected, but she just gave us excuses about being busy, and worse, began to disparage the server. We were appalled at the lack of professionalism. Clearly, multiple things were running amok in the front and back-of-house, but to cast all the blame on an apparently new server is despicable. After a short wait, we finally got my food, the missing appetizer, the correct side, and the correct fish, but at this point, it was too little, too late. The whole experience left a nasty taste in our mouths. Nothing was comped. There were no real attempts to resolve our concerns. The manager acted inappropriately and it’s no wonder those reporting to her struggled. PBB failed on multiple levels and did so repeatedly, even when given the chance to rectify. For this reason, we've not dined there since. Unless I hear these problems are being addressed, we're not likely to return, which is a real shame because I like the owners and the location and fare are ideal. Very, very disappointing.
Food was really good and Daisy our server was very attentive. It was freezing in the rest but Daisy spoke to manager who turned up the heat. I had the chicken potpie which was huge and provided me with three additional meals.
One of the best burgers I've had!Cool place in New Berlin. There was a great band playing in the back parking lot but we were in kind of a rush so ate inside. Friendly and fast server!
I love their burgers and fries. After driving almost 700 miles in 30 hrs to get home, I ordered a burger and fries and waited patiently. Finally. I opened box and NO FRIES. I was so tired and angry I just started crying. Someone not checking to make sure my order of 2 items, yes only 2 items, was correct reduced me to tears. Take the 10 seconds and check to make sure all items are in box.
Been stopping every couple of weeks for the burgers and onion rings. And of course the beer. Great food and staff. Unfortunately now serve onion strings. not good…..Don’t know if we can continue without the onion rings. Please bring them back. ??
First time coming here and it reminded me of a BWW but for a burger place. It was a really chill vibe. The service was a tad slow for it not being too busy in the bar area so my friend and I decided to put in all of our orders right away. The food was good!
Restaurantji Recommends
It was our first time here and we were not impressed. It appeared they were short staffed as our waitress appeared to have a whole dining room. We got our food before I received my drink. The waitress said the bartender was also training which was the holdup for my drink, although when she brought it, you could see the ice was melted significantly, so it had been sitting there awhile. My burger was undercooked. I asked for medium and it came out rare. Server never stopped to see how things were, but luckily the cook who dropped it off passed by so I stopped him. He got me another burger. The server finally came back and asked how things were, but did not even comment about the extra plate with the first burger on it (as the cook had not taken it away). It is also pricey for a burger joint. Unfortunately it was not a great first experience. Not sure if I would go back. If I do, I would most likely eat at the bar.
Just passing through Wisconsin and I decided to stop by Point Burger as an impulse. The food was good for the most part, just a little over priced if I’m honest. My burger selection ended up being $15 and that didn’t include any sort of side. If I wanted to add fries, it was another nickel and dime opportunity of $.99. A good selection of sides, but each one of them cost an additional amount from $.99 on up. I decided to order an appetizer of potato skins, only three of them came with the order and that alone cost $9.99. (For 3 potato skins) that’s $3.33 for half of a potato. Little crazy if you ask me. the final straw for an unpleasant experience for me, was one of my refills had a hole or a crack in the cup and over time leaked soda all over the table. I mentioned this to the server and they were apologetic, but didn’t bother to clean anything up and I finished my meal with soda all over the table dripping down. I finally had to ask for more napkins so that I could at least keep it from taking over where I was eating. Oh, and to top it off, the cost of a simple refillable soda is $3.49. Again the prices are a little crazy.
First time there and extremely disappointed. Bad service, horrible food. Will not be going back.
Usually like this place but for some reason everything was too salty or greasy. I always looks forward to the French onion soup and I could not take more that 2 spoonful, so disappointing. The fish sandwich was super greasy, the bun broke apart and the fish fell out of the breading right away. The outdoor entertainment was a blast.. Jackie brown performed and let my little one join her one person band by playing the shakers. Fun family environment. Sad about the food because I usually enjoy it. Hopefully it was someone having an off day.
This is probably the best burger I've ever eaten. We all got the build your own witch entails filling out a piece of paper and selecting your toppings and meat temps. The choices are unlimited. I had the black angus patty, med rare. Lettuce, tomato, fried onion, American cheese, topped off with avocado on a kaiser roll. Warning it can get very messy