Applebee's Grill + Bar

I ordered for curb side pick up. Let them know I was on my way and when I arrived. Waited and waited and called the number they have if you had to wait more than a minute but no one answered. I am handicapped and have a hard time with my balance walking and I ended up going inside to get my order. I spent almost $40 and left a tip for no service. I will not be ordering from this restaurant and when I talked to the manager I was pretty much brushed off. Excuse after Excuse for poor service.

Food: 1

Service: 1

Four maitredee and none have the ability to seat customers. The wait staff was short handed.

Atmosphere: 4

Food: 5

Service: 2

If those pictures of the roaches are real, which I definitely don’t doubt, I hope you go out of business for not closing the doors when you first learned of the problem.

Atmosphere: 1

Food: 1

Service: 1

Slowest service I have ever seen. Not busy at all (only 6 tables) and took over an hour to get our food (2 people). Was ready to just leave and go get Burger King. On top of that our server took our order dropped off drinks and hasn’t been back. I will not be back here.

Atmosphere: 2

Food: 1

Service: 1

Waited to be seated even though staff clearly seen us food was absolutely horrible like it was just waiting under the hot lamp

Atmosphere: 1

Food: 1

Service: 1

Waited forever to be seated, waited longer after seated, finally went and sat at bar and was served immediately, if it wasn’t for the bartender we would have left, management it terrible, hostess guy was a joke, never in his spot, sitting at tables on his phone

Atmosphere: 4

Food: 3

Service: 1

Great customer service at the bar(joke🫠). I walked in and was not greeted at the front door. I'm not sure if they were just not staffed tonight. But I had to walk up to the bar to order my food. I haven't had my food yet. I waited 15 minutes to receive my ordered meal. Once received, the bar attended dropped my bagged meal on the counter!!!!!! I ordered beef nachos that were cold and the brownie bite. And i received cold chicken nachos. Not beef nachos!!!! The last time i was at this location was about 5to6 years ago. I WILL NOT BE BACK. best regards!!!!!

Atmosphere: 1

Food: 1

Service: 1

I wish I had read reviews before we went there. We walk in. Not an employee anywhere. We sit at the dirty bar. Finally someone tells us there’s no bartender. He didn’t bother asking if we still wanted a table or not. Eventually he gave us a table and wanted us to order right away. We needed a minute. 2 other employees came out. There were more employees than tables. Yet multiple tables and the bar were dirty. We couldn’t get drinks as there was no bartender. Yet another table clearly got drinks! Our waters came out before the straws. After way too long he finally took our order. The food came out before the silverware. We had to ask for the check and boxes. No bag. We look over and there was a huge spider web at a dirty table from the lamp to the table meaning people ate there with that. 2 of the workers discussed how they didn’t know how to clean the bar. After finally leaving there was a handwritten sign on the door that they were closed due to technical issues. Wish they’d put the sign up before seating us. I emailed Applebees directly with no response even though it says will respond in 3 days. Also we weren’t told about late night happy hour. Cheap wings would’ve been preferable. My food was hot in the middle and cold outside. Dry all around. I miss the old Applebees.

Atmosphere: 1

Food: 1

Service: 1

We were seated and the hostess explained they were shorthanded, and we were patient until the waitress waited on two tables that came in after us, and then proceeded to ignore us and start cleaning when we asked the hostess why. The hostess was thoughtful and could tell she was at a loss. We finally left and went to a restaurant that had excellent service and food. We got lucky! We are good tippers, not cheap.
Now I see why this restaurant has very poor reviews.

Service: 1

Waiter didn’t want to serve us. Makes you wonder why? Was waiting other people with no issue whatsoever. Decided to leave due to never being served. I’m not upset. Mediocre people bore me. That’s why they will always be where they are. Just thought of giving a review in case a manager / owner cares how their PAID employees work.
Also. This is review is from 10/22 at 9:10 pm

Used to be a great place for quick cheap eats. Came to this Applebee's yesterday to just grab a drink at the bar with two others, was told we couldn't sit at the bar because there is no bartender. It was a bad sign to start with when two other customers that were walking out telling us the wait was an hour. Food and service have definitely gone downhill. The only thing worth coming here is the brew pub pretzels and beer cheese dip. Mind you, the parking lot at around 4 pm was empty. Normally, it's packed. The last few times I've been here, service is slow, had dirty untenils or none at all. Took 20 minutes to get a check and pay. It's such a shame. I wouldn't be surprised if the restaurant gets shut down and becomes the next location for a bank or spirit halloween store.

Atmosphere: 1

Food: 1

Service: 1

For God's sake clean this filthy restaurant, how in the world can this place be allowed to serve food? The carpet is absolutely disgusting, the bathroom is disgusting it's just a filthy restaurant. Was visiting, can't believe this place ! The waitress was very kind and attentive but, that is where the compliments END!!! THE BOARD OF HEALTH NEEDS TO SHUT THIS DOWN ! The food ugh 😫 Since posting my review I've read other reviews and I see you give the same sorry response. You should be ashamed 🤨

Atmosphere: 1

Food: 1

Service: 3

We love the bourbon chicken and shrimp! Diane was great, running her tail off but gave great service:)

Atmosphere: 5

Food: 5

Service: 5

Don’t do a curbside order here!!!!

Food: 1

Service: 1

I tried to give them the benefit of the doubt in returning my phone call about the service received but no phone call was returned and the food I had ordered was absolutely terrible. I had ordered a well done steak, garlicky green beans their mashed potatoes and the app sampler. As you can tell from the photos below the steak was NOT well done but the outside was, the green beans turned into broccoli and the only edible good thing was the mashed potato’s. The wings were very dry and no sauce came with them that we had ordered on the side. The marinara for the mozzarella sticks and sour cream for the quesadillas were missing. Only 2 quesadillas were given and the only good thing out of the sampler was the artichoke dip. I go to this place more often since the other Applebees have gone down hill but it appears so has this one.

Atmosphere: 1

Food: 1

Service: 1