I am writing to formally complain about a recurring and unacceptable issue at the Subway location at Pilot Travel Center #40, 2031 W Ryan Rd, Oak Creek, WI 53154, off I-94 at Exit 322. regarding the inability to redeem Subway gift cards and the lack of any alternative payment option.
On December 22, 2025 and again on January 1,2025, I attempted to use Subway gift cards at this location and was told that the gift card machine was down, making redemption impossible both times.
What makes this issue more concerning is that this location continues to sell Subway gift cards, despite being unable to process them. Although I did not purchase my gift cards at this store, customers reasonably expect Subway gift cards to be redeemable at Subway restaurants—especially at locations that actively sell them.
Additionally, this location has online ordering turned off, which could have provided an alternative way to use the gift cards. With both in-store gift card processing unavailable and online ordering disabled, customers are left with no viable way to redeem Subway gift cards at this location.
As a result, I am left holding $100 worth of Subway gift cards that are unusable at this store, after making multiple visits. This combination of issues reflects poor operational management and undermines customer trust in the Subway brand.
I am requesting: 1. An explanation as to why this location is selling gift cards it cannot redeem 2. Immediate corrective action to restore gift card acceptance and/or online ordering 3. Resolution for the inconvenience and wasted trips caused by this recurring issue
I expect a prompt response outlining how this matter will be addressed.
Thank you, AD
Atmosphere: 3
Food: 5
Service: 2
Daviddhcksjdp Stahnke
Terrible service because one lady charged me twice but I was going to pay but then she throws it away
Atmosphere: 1
Food: 3
Service: 1
Reggie Johnson
Destiny is PROFESSIONAL AND PERSONABLE which i Call OUTSTANDING ‼️‼️‼️‼️‼️
Atmosphere: 5
Food: 5
Service: 5
Jane Doe
Clean store and great employees!
Atmosphere: 5
Food: 4
Service: 5
Nazar Melnyk
Good day. If you don't want to have a bad mood and stay hungry, don't go here!!!! Today I asked the employee Kristi to add some onion to my sandwich, which I regretted))) This girl with nerves threw a whole handful of onion. There was more onion than all the other ingredients combined!!!! She must have had a bad day and took her anger out on me
Atmosphere: 1
Food: 1
Service: 1
Austin Schmidt
Brady went the extra mile when preparing my food , making sure it was a quality product. He was very helpful and willing to go above and beyond. 5 stars
Atmosphere: 5
Food: 5
Service: 5
Michael
“Online only” coupons are false advertising. Non-chalant explanations do not help either.
Atmosphere: 1
Food: 1
Service: 1
Natalia Merekoulia
food is really good and the people there really nice. For my european taste i would love some more personal touch at the decoration
Ginni Mann
Lack of customer service and training Asked them to add dipping sauce they denied it to do this and that
Kenneth Shelton
Friendly workers, fresh food, bread 🥖 is soft, and they work fast . I always get Subway here just Great people and also in the store area. Thanks Subway for feeding us. We Love ❤️ You All. God Bless You
there is one lady working her name is cristy i think not sure she is very nice sarve food carefully clean nd her nature is realy good thanks you 2dec 2024
Sarah Smith
I think there's an issue of lack of training and communication at this location. I come here often because I work near by and the last 5 times I have placed an order for pick up there has been an issue. They will either forget to make my order or they make it wrong.
I know it's just a sandwich but it's super frustrating to pay for something consistently that is never done the correct way.
It's an inconvenience to drive back and waste my break for them to remake the sandwich so I just shut up and eat it. But today is the last straw. They forgot the meat on my sandwich and this wasn't the first time.
Moral of the story, if you want a good sandwich, make it your damn self.
Atmosphere: 5
Food: 1
Service: 1
Kris Kristina
This is the top Subway. My husband liked the sandwich that I chose for him, a large abundance of sausages and meat. I'm not a meat lover, so I'm glad when I see tuna in the assortment. The workers were friendly and
Atmosphere: 5
Food: 5
Service: 5
Sui Wang
Friendly staff and good
Atmosphere: 5
Food: 5
Service: 5
Maen Qahwaji
Only 1 worker on the weekend! Quality is good but their fridges keep the food very cold.. chicken lettuce other veggies almost frozen!
Dear Subway Corporate Team,
I am writing to formally complain about a recurring and unacceptable issue at the Subway location at Pilot Travel Center #40, 2031 W Ryan Rd, Oak Creek, WI 53154, off I-94 at Exit 322. regarding the inability to redeem Subway gift cards and the lack of any alternative payment option.
On December 22, 2025 and again on January 1,2025, I attempted to use Subway gift cards at this location and was told that the gift card machine was down, making redemption impossible both times.
What makes this issue more concerning is that this location continues to sell Subway gift cards, despite being unable to process them. Although I did not purchase my gift cards at this store, customers reasonably expect Subway gift cards to be redeemable at Subway restaurants—especially at locations that actively sell them.
Additionally, this location has online ordering turned off, which could have provided an alternative way to use the gift cards. With both in-store gift card processing unavailable and online ordering disabled, customers are left with no viable way to redeem Subway gift cards at this location.
As a result, I am left holding $100 worth of Subway gift cards that are unusable at this store, after making multiple visits. This combination of issues reflects poor operational management and undermines customer trust in the Subway brand.
I am requesting:
1. An explanation as to why this location is selling gift cards it cannot redeem
2. Immediate corrective action to restore gift card acceptance and/or online ordering
3. Resolution for the inconvenience and wasted trips caused by this recurring issue
I expect a prompt response outlining how this matter will be addressed.
Thank you,
AD
Atmosphere: 3
Food: 5
Service: 2
Terrible service because one lady charged me twice but I was going to pay but then she throws it away
Atmosphere: 1
Food: 3
Service: 1
Destiny is PROFESSIONAL AND PERSONABLE which i Call OUTSTANDING ‼️‼️‼️‼️‼️
Atmosphere: 5
Food: 5
Service: 5
Clean store and great employees!
Atmosphere: 5
Food: 4
Service: 5
Good day. If you don't want to have a bad mood and stay hungry, don't go here!!!! Today I asked the employee Kristi to add some onion to my sandwich, which I regretted))) This girl with nerves threw a whole handful of onion. There was more onion than all the other ingredients combined!!!! She must have had a bad day and took her anger out on me
Atmosphere: 1
Food: 1
Service: 1
Brady went the extra mile when preparing my food , making sure it was a quality product. He was very helpful and willing to go above and beyond. 5 stars
Atmosphere: 5
Food: 5
Service: 5
“Online only” coupons are false advertising. Non-chalant explanations do not help either.
Atmosphere: 1
Food: 1
Service: 1
food is really good and the people there really nice. For my european taste i would love some more personal touch at the decoration
Lack of customer service and training
Asked them to add dipping sauce they denied it to do this and that
Friendly workers, fresh food, bread 🥖 is soft, and they work fast . I always get Subway here just Great people and also in the store area. Thanks Subway for feeding us. We Love ❤️ You All. God Bless You
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki
Restaurantji Recommends
there is one lady working her name is cristy i think not sure she is very nice sarve food carefully clean nd her nature is realy good thanks you 2dec 2024
I think there's an issue of lack of training and communication at this location. I come here often because I work near by and the last 5 times I have placed an order for pick up there has been an issue. They will either forget to make my order or they make it wrong.
I know it's just a sandwich but it's super frustrating to pay for something consistently that is never done the correct way.
It's an inconvenience to drive back and waste my break for them to remake the sandwich so I just shut up and eat it. But today is the last straw. They forgot the meat on my sandwich and this wasn't the first time.
Moral of the story, if you want a good sandwich, make it your damn self.
Atmosphere: 5
Food: 1
Service: 1
This is the top Subway. My husband liked the sandwich that I chose for him, a large abundance of sausages and meat. I'm not a meat lover, so I'm glad when I see tuna in the assortment. The workers were friendly and
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and good
Atmosphere: 5
Food: 5
Service: 5
Only 1 worker on the weekend! Quality is good but their fridges keep the food very cold.. chicken lettuce other veggies almost frozen!
Loading...