Dairy Queen Grill & Chill
810 2nd Ave S, Onalaska
(608) 394-3730
Recent Reviews
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Food has gone downhill, new parmesan chicken strips are probably the nastiest thing I've had all year.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Blizzards
They took 25 minutes to get 2 burgers and they got the order wrong. I didn't have time to get a refund because I was on a 30 minutes brake
Atmosphere: 1
Food: 3
Service: 1
Paid $20.10 for a bill of $4.10. Got a bunch of change back. Asked why... you gave me $20.01 was the response. No I didn't, but clerk wasn't willing to acknowledge that. Manager was no help. Horrible service all over 9 cents.
Atmosphere: 3
Food: 4
Service: 1
Great service as usual for DQ. Was a little disappointed they didn’t do there smoothies at this location.
Atmosphere: 5
Food: 4
Service: 4
Had banana splits with my wife. So good! Love those things. And only $0.69 to add extra toppings, can't go wrong
Atmosphere: 5
Food: 5
Service: 4
Delicious blizzard
Banana split blizzard.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Blizzards, Ice Cream Cake
Just an overall bad experience, went in with my family and ordered 4 dessert items, 2 came on time but for some reason the other were 20 minutes late for some cones, and to add insult to injury they helped 5 other parties until they finally completed our order, I was not very happy and I wanted a refund but the poor manager who was not very good at his job decided to cop an attitude. Look I know service is hard to come by but really it comes down to a poor culture at the store, the owners don’t seem to care. You can read nothing but bad reviews on here and while management writes back they don’t seem to care, if you don’t wanna service customers then why get into the customer service industry, I would avoid this place. I think a Culver’s is near by and they will treat you a lot better
Atmosphere: 1
Food: 3
Service: 1
Orders frequently get messed up. Lately toppings for blizzards are only in the top half of it, they aren't getting mixed well
Atmosphere: 2
Food: 3
Service: 2
I just left here. I ordered a ice cream cone it took the kid 3 tries to make it and still messed it up. On top of that there was 2 employees behind him throwing ice cream at each other and then they were trying to smash a ice cream cone on the other ones head. This place has no management or structure.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Seems like the employees can only handle one order at a time. Very slow
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Blizzards, Ice Cream Cake
I normally never write reviews but I had to on this one, I ordered a flamethrower meal with extra sauce on the burger thinking I’d get like double the amount as normal… they drown this burger in sauce I got about 10 times the amount of a normal burger if not more! I tried resuscitation the burger by wiping the excess off to no avail I ran out of napkins so I threw it in the garbage
Food: 1
Service: 2
Disappointing visit. Cashier was extremely dry in his dealing with us. None of the staff at the ordering counter was friendly or paid attention to us whilst we waited to place our order.Place was clean but food was less than average.
Atmosphere: 3
Food: 3
Service: 1
Mobile ordered 2 Cupfections (@$6.59 each). They were ready by the time I got there, but they were the most disgusting ice cream treat I've ever gotten from DQ. 2/3 of the cup was pure hot fudge/caramel. Barely any ice cream and the brownie was just one giant piece. Don't waste your time and money here and just go across the street to Culver's.
Atmosphere: 2
Food: 1
Service: 3
They’re busy and this is tire dipped come I got?
Atmosphere: 1
Food: 1
Service: 1
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