Wendy's
9346 WI-16, Onalaska
(608) 781-5560
Recent Reviews
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Very rude manager
Staff was good and quick with service
Took for ever to get the food through the drive thru. The burger had been sitting under the warmer it taste like. Bun is hard and dried out. Patty's are dry
Old fries, not hot, very dissatisfied.... don't go near closing time you get old food left over from the day
If there was a word worse than “trash” to describe this place, I’d use it. Terrible service and even worse food—which is just insulting considering the prices. I’d sincerely rather go hungry next time.
The gentleman at the counter was surley at best. He obviously didn't want to be bothered by pesky customers. Bathroom was disgusting and you could smell it at the front counter. This Wendy's sucks.
Very busy location. Cashier was very nice.
Great place to eat. Great burgers. Clean eating area. Sometimes can get really busy.
Rude and unprofessional every time, never once have I hear a thank you or a hello or a goodbye. I only started going here every once in a while because it was across the street from my work and was convenient but they somehow manage to mess up a two item order every time I go. You wait forever at the window while they stand back there yelling and screaming and then they throw you back your food after touching it without gloves and then without saying anything they close the window. I’ve also heard that they take pictures of peoples cards and while I have never seen it, I definitely beleive it.
Avoid this Wendy's. Twice ive received cold food in the drive thru both at lunch and breakfast. The crew person today at 750am provided zero customer service. I would have been treated better by a robot. No hello, no sorry that the breakfast menu wasn't displayed, no thank you at the end. I felt like an inconvenience to his day. I was overcharged 2 dollars.
Restaurantji Recommends
Guy that was running the Drive Thru was incredibly rude!! When the recording was going he cut it off and said go ahead with your order, I ordered got asked if that was all, that part is fine. I get to the window he stares at me I hand him my card, when he hands me back my card and drink I say THANK YOU, sayings nothing in return. I sit there he flings open the window hands me my food and shuts the window. Not one word the entire time while at the window. Felt like a major inconvenience, I won’t return.
Shoutout tho Noah! He made everything better just with his attitude. Super kind never felt like I was intruding. He was so kind and complimented my necklace, super attentive! Definitely come her if you want good food, good energy, and good people.
Whoever is working the drive thru today at about 3:30/4pm rushed us through the drive thru and gave us regular garlic parm nuggets instead of spicy nuggets as we asked. Never have experienced a worse worker at this location. Very disappointing and money wasted.
Burgers were cold. Fries were cold. But the Frosties were great.
Great food and service, got my food very fast and workers were nice
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