Absolute worst subway ever. I placed an online order before work for my lunch. I got there to pick it up and of course the lobby was closed so I thought no biggie I’ll quick go through the drive through. Jokes on me the drive through doesn’t work? I sat at the speaker waiting for someone for a few minutes and ended up just deciding to wait for the ONE person in front of me to get their order and I’ll just tell the worker at the window that I have an order pick up. So I waited… and waited…and waited… 5 minutes…10 minutes… and STILL NO ONE WITH THEIR FOOD at this point I’m supposed to be at work. So I left. And of course there is no cancel order in the app so I called to ask them to cancel. Someone did pick up so clearly someone works there but they had the worst customer service ever. Rude and telling me I was supposed to ring a doorbell?? How would I have ever known that. She told me that she’d have someone cancel it and give me a refund. It’s been 3 or 4 days and still no refund. This is the second time I’ve come here and waited an abnormal amount of time. Will NEVER be coming here again.
Service: 1
Patrick Harris
The drive through had a touch screen which was incredibly inconvenient, especially as it was raining at the time. Took me a minute of waiting before I even realized nobody would talk to me. Using a touch screen took MUCH longer to order than just speaking an Order. Finished with a wet arm. Would never go through the drive thru ever again.
Atmosphere: 1
Food: 5
Service: 1
Christine Richards
I had placed a phone order with Ali for a platter pick up for the next day. She did a great job of walking me through all the options and repeating back to me my order to make sure we had all the items we needed for the event. The next day Adrian called to confirm the order, time of pick up and if there was anything else I needed. Both employees were polite, pleasant and easy to hear and understand on the phone. Adrian did a great job of having our order ready on time and nicely packed into the bag so it was not hard to get everything out in one trip. Thank you very much for a great meal! We will definitely be ordering a sub platter from your store again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Steve Pierzchalski
Excellent subs
Atmosphere: 5
Food: 5
Service: 5
Ricky Pratt
ZERO STARS! Bogus food and horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Holly Nieland
My husband and I stopped last night for a couple subs. The 2 young men working were wonderful. They were very friendly and nice. We don’t give our young people enough credit. These 2 deserve it! Great job.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
Anthony Bennett
Sandwich was so smashed down look like my truck ran it over. I watched the ladies making it when cutting the bread knife in one hand and the other hand pressed it down onto the counter so hard she almost couldn't open it. I can't believe how bad the food has got to and at the end of it all it ask if you want to leave a tip like they did something good. Back to making my own subs at home what a joke.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Subway Club
TaienV
So like, I don't blame the workers here because they work hard, but this place is always chronically understaffed and it makes orders take forever whether by pickup or delivery and they're often wrong. One time I placed a pickup order and when I got there (this was around 6pm) the store was locked. I have never seen a "manager" working and directing things. The people working here always seem overwhelmed and under-prepped. They are regularly out of bread. I pretty much avoid this location now as the one on Wisconsin is much more reliable, even though that store is even MORE understaffed, lol.
Atmosphere: 3
Food: 3
Service: 3
Anthony Cook
This used to be my go-to location at least weekly. Since the unneeded remodel in 2022-2023 the service is terrible. Not greeted and my online order prepared at least 15 minutes later than promised. I was standing there with 2 other people waiting for their online orders. I now travel across town to a different location.
Atmosphere: 1
Food: 3
Service: 1
soybean 27
Lobby opens at eight? Nope. Pulled around to drive thru. Waited five minutes. Nothing. Drove off. Hope the guy outside enjoyed his cigarette.
Don’t care for the newer remodel but stopped in today for 3 sandwiches with fam. Wow! 2 young men behind counter were fast and so polite! A real hustle in their work. Impressed.
Atmosphere: 2
Food: 5
Service: 5
KenshinX
I’ve ordered here multiple times with no issues but this time when I try to order a 6 inch this is what I get. It’s probably a 3 inch max.
Atmosphere: 4
Food: 3
Service: 3
Audrey Levengood
I been there twice in last two weeks been busy. I must say the staff is so friendly and well mannered it's always clean and food taste great.
Atmosphere: 5
Food: 5
Service: 5
Doug
Fast and friendly service. Could have used more toppings on the sub for the price but overall good fast food.
Atmosphere: 4
Food: 4
Service: 5
Carla Knaggs
We had the best service ever!!! The gentleman was very friendly and polite I wish everyone was like him! His folks did an awsome job and should be very proud of him. Made sure we gave him a tip!
Absolute worst subway ever. I placed an online order before work for my lunch. I got there to pick it up and of course the lobby was closed so I thought no biggie I’ll quick go through the drive through. Jokes on me the drive through doesn’t work? I sat at the speaker waiting for someone for a few minutes and ended up just deciding to wait for the ONE person in front of me to get their order and I’ll just tell the worker at the window that I have an order pick up. So I waited… and waited…and waited… 5 minutes…10 minutes… and STILL NO ONE WITH THEIR FOOD at this point I’m supposed to be at work. So I left. And of course there is no cancel order in the app so I called to ask them to cancel. Someone did pick up so clearly someone works there but they had the worst customer service ever. Rude and telling me I was supposed to ring a doorbell?? How would I have ever known that. She told me that she’d have someone cancel it and give me a refund. It’s been 3 or 4 days and still no refund. This is the second time I’ve come here and waited an abnormal amount of time. Will NEVER be coming here again.
Service: 1
The drive through had a touch screen which was incredibly inconvenient, especially as it was raining at the time. Took me a minute of waiting before I even realized nobody would talk to me. Using a touch screen took MUCH longer to order than just speaking an Order. Finished with a wet arm. Would never go through the drive thru ever again.
Atmosphere: 1
Food: 5
Service: 1
I had placed a phone order with Ali for a platter pick up for the next day. She did a great job of walking me through all the options and repeating back to me my order to make sure we had all the items we needed for the event. The next day Adrian called to confirm the order, time of pick up and if there was anything else I needed. Both employees were polite, pleasant and easy to hear and understand on the phone. Adrian did a great job of having our order ready on time and nicely packed into the bag so it was not hard to get everything out in one trip. Thank you very much for a great meal! We will definitely be ordering a sub platter from your store again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Excellent subs
Atmosphere: 5
Food: 5
Service: 5
ZERO STARS! Bogus food and horrible customer service
Atmosphere: 1
Food: 1
Service: 1
My husband and I stopped last night for a couple subs. The 2 young men working were wonderful. They were very friendly and nice. We don’t give our young people enough credit. These 2 deserve it! Great job.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
Sandwich was so smashed down look like my truck ran it over. I watched the ladies making it when cutting the bread knife in one hand and the other hand pressed it down onto the counter so hard she almost couldn't open it. I can't believe how bad the food has got to and at the end of it all it ask if you want to leave a tip like they did something good. Back to making my own subs at home what a joke.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Subway Club
So like, I don't blame the workers here because they work hard, but this place is always chronically understaffed and it makes orders take forever whether by pickup or delivery and they're often wrong. One time I placed a pickup order and when I got there (this was around 6pm) the store was locked. I have never seen a "manager" working and directing things. The people working here always seem overwhelmed and under-prepped. They are regularly out of bread. I pretty much avoid this location now as the one on Wisconsin is much more reliable, even though that store is even MORE understaffed, lol.
Atmosphere: 3
Food: 3
Service: 3
This used to be my go-to location at least weekly. Since the unneeded remodel in 2022-2023 the service is terrible. Not greeted and my online order prepared at least 15 minutes later than promised. I was standing there with 2 other people waiting for their online orders. I now travel across town to a different location.
Atmosphere: 1
Food: 3
Service: 1
Lobby opens at eight? Nope. Pulled around to drive thru. Waited five minutes. Nothing. Drove off. Hope the guy outside enjoyed his cigarette.
Restaurantji Recommends
Don’t care for the newer remodel but stopped in today for 3 sandwiches with fam. Wow! 2 young men behind counter were fast and so polite! A real hustle in their work. Impressed.
Atmosphere: 2
Food: 5
Service: 5
I’ve ordered here multiple times with no issues but this time when I try to order a 6 inch this is what I get. It’s probably a 3 inch max.
Atmosphere: 4
Food: 3
Service: 3
I been there twice in last two weeks been busy. I must say the staff is so friendly and well mannered it's always clean and food taste great.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service. Could have used more toppings on the sub for the price but overall good fast food.
Atmosphere: 4
Food: 4
Service: 5
We had the best service ever!!! The gentleman was very friendly and polite I wish everyone was like him! His folks did an awsome job and should be very proud of him. Made sure we gave him a tip!
Atmosphere: 4
Food: 4
Service: 5
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