I’ve eaten at this Pizza Hut hundreds of times over the years, and this review isn’t written out of malice—it’s written out of concern for the team and disappointment in the management. First off, the front-of-house staff are doing the best they can. My server today was James—an excellent, respectful college student who’s served us before. He was attentive and professional, even when our chicken alfredo came out half full. I joked that the back-of-house needed to do their job better, and he took it in stride, offering to make it right. He’s one of the only servers I consistently tip, and I even offered him a job at our company because I see how hard he works in a toxic environment, and that’s the real problem: the environment, specifically the general manager—Crystal Reed. Not five minutes after my comment to James, Crystal began screaming from the kitchen—loud, aggressive, and disruptive. It wasn’t the first time. Her voice is recognizable from multiple past encounters, including when she’s been blatantly rude to me on the phone. It’s become routine—if you dine in, expect to hear a “Karen-level” outburst from the kitchen every 10 minutes. Today wasn’t even the worst. On at least seven different visits, I’ve heard a woman in the back loudly say things like “I hate white men.” Same voice every time. Hate speech like that has no place in any workplace, and the fact that it’s repeatedly tolerated is disturbing. Nothing has been done about it, and honestly, nothing probably will be unless corporate steps in.I used to blame the staff. Now, it’s obvious the high turnover and low morale are management’s fault. I’ve seen nearly 30 delivery drivers come and go since April. I thought they were unreliable—turns out they were just escaping a hostile workplace.Dining room staff like Kelly (or Kathy—I’m not sure of her exact name) used to be upbeat, but now she just looks exhausted and drained, like the life’s been sucked out of her. I’ve watched her grow from a college student to a full-time employee, and each time I see her she looks more defeated. I can’t blame her. The entire front-of-house team would rather clean the same table for 20 minutes than be near their boss.If you eat here, I recommend coming on a Thursday or Saturday—those seem to be the only days the energy is bearable. Sundays, however, are chaos.I hope someone with real authority reads this and investigates Crystal Reed’s behavior, because this place has gone completely downhill, and it’s not because of the staff—it’s because of the leadership.
Atmosphere: 1
Food: 5
Service: 5
Jodi Chapman
I called in an order and their answering service took my order but never put it through to the restaurant. So I called to c where they were they said I'm sry I never received ur order. So if u want pizza either order online or go to dominos.
Service: 1
Aaron Hinzmen
I really love this place and the service—two servers in particular stand out: a tall blonde woman and the gentleman who served us today. They’ve always been attentive and friendly, and today was no exception. However, during our visit, we experienced something unexpected and frankly uncomfortable. From the dining area, I heard what sounded like a full-blown meltdown from an adult employee in the back—objects being thrown, loud yelling, and repeated use of vulgar language. Thankfully, my kids were distracted by their screens and didn’t notice, but it was intense enough that the server immediately came over and apologized for the behavior. While the server handled it professionally and I appreciate their quick response, it was disappointing to witness such a lack of control behind the scenes. It gave the impression that just about anyone can be hired, including those who behave like adult toddlers. This place is still a favorite, but after today, we’ll probably stick to takeout to avoid any future scenes like that.
Atmosphere: 1
Food: 5
Service: 5
Joe Weaver
This location has fantastic service, a clean dining room and bathrooms, and prepares the food well.
Atmosphere: 5
Food: 5
Service: 5
Jim Patten
The hours are not accurate. Website, says open to 11, sign on the door says 10, and if you go inside they tell you dining area closes at 830 which isn't posted anywhere
Mary Redington
Awesome chicken Alfredo and a lg serving too.
Atmosphere: 4
Food: 5
Service: 4
Janice Kisting
The food is excellent and service is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pasta with Alfredo Sauce and Mushrooms
Sarah Wolters
This staff is amazing!! Not only have they nailed every order I've given them as an individual and/or family, but they rocked a huge order I gave them this morning with smiles on their faces! The care they gave upon pick up was impeccable. The celebrations Kathy gives when my kids come with Book It certificates warms my heart... every time! I'll recommend this Pizza Hut to anyone and everyone! Thanks everyone!
Atmosphere: 5
Food: 5
Service: 5
Jenn Busch
ordered 2 thin crust pizzas tonight. when we got our order delivered, they were pan tossed. when I called about it, the guy laughed and said yeah we're out of thin crust. I asked why we weren't told this, as we had kids here who don't like pan tossed. the guy just laughed and said sorry.
I was very disappointed about it, and the man who answered was unprofessional about it
I normally get good food from here, but I didn't add a tip this time because the drivers make a decent hourly wage, when the driver showed up, he had attitude and then when I look at my pizza it's looks like it got beat up pretty good.
Food: 3
Service: 1
Jeffrey Kopp
New ultimate tavern pizza and boneless wings. AMAZING!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tavern Ultimate Pizza
Michael Hampton
Great for delivery! I've not eaten at the restaurant location yet, but have had delivery a few times now and the food always arrived hot and the drivers were friendly.
Food: 5
Service: 5
John Burton
Vegetarian options: Pizza, salad bar
Kid-friendliness: Colors, coloring books
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pizza De 3 Meets and Spaghetti Con Albondigas, Breadsticks
Robert Stone
First the good. The associate was pleasant and attentive. Am only in town once a year to meet with friends. I first tried ordering online delivery, that was a disaster. So stopped at the restaurant. Online it says there is an xlarge, nope. On line there is an $11.95 special, nope. I asked about it and associate had no idea what I was talking about. Soooo, paid almost twice as much as anticipated. Probably will go back to Steve's next year.
I’ve eaten at this Pizza Hut hundreds of times over the years, and this review isn’t written out of malice—it’s written out of concern for the team and disappointment in the management. First off, the front-of-house staff are doing the best they can. My server today was James—an excellent, respectful college student who’s served us before. He was attentive and professional, even when our chicken alfredo came out half full. I joked that the back-of-house needed to do their job better, and he took it in stride, offering to make it right. He’s one of the only servers I consistently tip, and I even offered him a job at our company because I see how hard he works in a toxic environment, and that’s the real problem: the environment, specifically the general manager—Crystal Reed. Not five minutes after my comment to James, Crystal began screaming from the kitchen—loud, aggressive, and disruptive. It wasn’t the first time. Her voice is recognizable from multiple past encounters, including when she’s been blatantly rude to me on the phone. It’s become routine—if you dine in, expect to hear a “Karen-level” outburst from the kitchen every 10 minutes. Today wasn’t even the worst. On at least seven different visits, I’ve heard a woman in the back loudly say things like “I hate white men.” Same voice every time. Hate speech like that has no place in any workplace, and the fact that it’s repeatedly tolerated is disturbing. Nothing has been done about it, and honestly, nothing probably will be unless corporate steps in.I used to blame the staff. Now, it’s obvious the high turnover and low morale are management’s fault. I’ve seen nearly 30 delivery drivers come and go since April. I thought they were unreliable—turns out they were just escaping a hostile workplace.Dining room staff like Kelly (or Kathy—I’m not sure of her exact name) used to be upbeat, but now she just looks exhausted and drained, like the life’s been sucked out of her. I’ve watched her grow from a college student to a full-time employee, and each time I see her she looks more defeated. I can’t blame her. The entire front-of-house team would rather clean the same table for 20 minutes than be near their boss.If you eat here, I recommend coming on a Thursday or Saturday—those seem to be the only days the energy is bearable. Sundays, however, are chaos.I hope someone with real authority reads this and investigates Crystal Reed’s behavior, because this place has gone completely downhill, and it’s not because of the staff—it’s because of the leadership.
Atmosphere: 1
Food: 5
Service: 5
I called in an order and their answering service took my order but never put it through to the restaurant. So I called to c where they were they said I'm sry I never received ur order. So if u want pizza either order online or go to dominos.
Service: 1
I really love this place and the service—two servers in particular stand out: a tall blonde woman and the gentleman who served us today. They’ve always been attentive and friendly, and today was no exception. However, during our visit, we experienced something unexpected and frankly uncomfortable. From the dining area, I heard what sounded like a full-blown meltdown from an adult employee in the back—objects being thrown, loud yelling, and repeated use of vulgar language. Thankfully, my kids were distracted by their screens and didn’t notice, but it was intense enough that the server immediately came over and apologized for the behavior. While the server handled it professionally and I appreciate their quick response, it was disappointing to witness such a lack of control behind the scenes. It gave the impression that just about anyone can be hired, including those who behave like adult toddlers. This place is still a favorite, but after today, we’ll probably stick to takeout to avoid any future scenes like that.
Atmosphere: 1
Food: 5
Service: 5
This location has fantastic service, a clean dining room and bathrooms, and prepares the food well.
Atmosphere: 5
Food: 5
Service: 5
The hours are not accurate. Website, says open to 11, sign on the door says 10, and if you go inside they tell you dining area closes at 830 which isn't posted anywhere
Awesome chicken Alfredo and a lg serving too.
Atmosphere: 4
Food: 5
Service: 4
The food is excellent and service is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pasta with Alfredo Sauce and Mushrooms
This staff is amazing!! Not only have they nailed every order I've given them as an individual and/or family, but they rocked a huge order I gave them this morning with smiles on their faces! The care they gave upon pick up was impeccable. The celebrations Kathy gives when my kids come with Book It certificates warms my heart... every time! I'll recommend this Pizza Hut to anyone and everyone! Thanks everyone!
Atmosphere: 5
Food: 5
Service: 5
ordered 2 thin crust pizzas tonight. when we got our order delivered, they were pan tossed. when I called about it, the guy laughed and said yeah we're out of thin crust. I asked why we weren't told this, as we had kids here who don't like pan tossed. the guy just laughed and said sorry. I was very disappointed about it, and the man who answered was unprofessional about it
Amazing food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I normally get good food from here, but I didn't add a tip this time because the drivers make a decent hourly wage, when the driver showed up, he had attitude and then when I look at my pizza it's looks like it got beat up pretty good.
Food: 3
Service: 1
New ultimate tavern pizza and boneless wings. AMAZING!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tavern Ultimate Pizza
Great for delivery! I've not eaten at the restaurant location yet, but have had delivery a few times now and the food always arrived hot and the drivers were friendly.
Food: 5
Service: 5
Vegetarian options: Pizza, salad bar
Kid-friendliness: Colors, coloring books
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pizza De 3 Meets and Spaghetti Con Albondigas, Breadsticks
First the good. The associate was pleasant and attentive.
Am only in town once a year to meet with friends. I first tried ordering online delivery, that was a disaster. So stopped at the restaurant. Online it says there is an xlarge, nope. On line there is an $11.95 special, nope. I asked about it and associate had no idea what I was talking about. Soooo, paid almost twice as much as anticipated. Probably will go back to Steve's next year.
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