Potbelly Sandwich Shop

Horrible! Waited in the drive thru line for 10 mins only to be told they won’t take my order because they don’t have enough employees and to come back in 30 mins? I will be calling corporate

Poor service 11/11/2024, my mom picked up 2 sandwiches, a shake, and soup. One sandwich was clearly stated to only have mustard as its condiment NO MAYO. Sandwich stated to have no mayo (which was meant for me) had mayo, even though it was explicitly stated to have none since it makes me sick. Additionally the shake came without the cookie in it, and the staff seemed to be having an argument going on as yelling happened in the building.
Whatever happened for price of the meal I wish there was better service this night, and that things could be better sorted at this location for in the future.

Atmosphere: 1

Food: 3

Service: 1

Horrible service they were letting all the sandwiches back up and touching each other to the point my sandwich was almost on the floor. We had to walk out cause we were waiting forever on our food to be paid attention to! It’s usually my go to sandwich shop but if you see the guy with glasses working just walk out he’s horrible didn’t acknowledge us one time after throwing our sandwiches down then walked away and never came back to them with three people working they didn’t touch one sandwich the whole 10 mins we were in there and we were the first people in line! Very disappointed will not be returning if the same employees are there!

Atmosphere: 1

Food: 5

Service: 1

Do a background check before you send the offer letter. I had a lot riding on this job.

Awesome place, delicious food, terrific people, all their ingredients are fresh and the cold brew shakes are phenomenal. Recommended above all else, I could eat it every day

Atmosphere: 5

Food: 5

Service: 5

Used to love potbelly but why doesn’t anyone answer your drive thru ever? Tried again today and after having rain pour in the window….left and went somewhere else.

Service: 1

I come here when I go to Costco. Usually ok. I stopped in today. The food was great. The service was better than usual. AJ and the crew truly provided outstanding customer service!

Atmosphere: 5

Food: 5

Service: 5

Absoutely loved the staff ..the 2 gentleman.. my other half ordered Avo turkey sand wich was maybe ok if that..apple walnut salad wich was ok... I ordered the meatball sand with extra sauce on it and sauce on the side..due to having a trake tube due to having cancer..I got no sauce on the side and maybe a TEASPOON of sauce on it..so I couldn't eat it..the bread on both sandwiches were ok..I would of liked to have the option of having my sand lightly toasted..the meatballs didn't have all that much flavor..mmjhe pricesses were good.....I hate giving bad reviews on anything but I had no choice on this one..we've heard of nothing but good things from friends about potbellys...but I can't agree with them...I always will give a second choice and hope the next time you won't disappoint us....but thanks..

Atmosphere: 3

Food: 1

Service: 3

The staff and the food were great! I have special dietary needs and they made modifications to my order that helped me out a lot. When I asked the staff to let me speak to a manager so I could give them high praise, it turned out to be that person was the manager. Her employees felt very comfortable talking to her! Positive environment and good food!

Atmosphere: 5

Food: 5

Service: 5

Food was good and cooked the way it was ordered. However, if you’re going to cover the sink lids with stickers, at least use stickers I can take off and use a straw with. Spent 10 min trying to pick it off and ended up having to cut through it with a knife. Only seems to happen when you order ahead though, so drive through and dine-in are all good!

Atmosphere: 4

Food: 4

Service: 3

This Potbelly used to be good but service and food quality has fallen drastically post-pandemic. They seem to be understaffed, and the sandwiches are hastily made, and a mess when you receive them. The onions are stringy and slimy and they put hardly any mushrooms on the veggie. Prices are also too high for the quality of the food. I cannot recommend this place.

Atmosphere: 3

Food: 2

Service: 2

They hid unsealed soup in a sandwich box and it poured out of the box, despite holding upright. The box was pouring! I asked to repackage, as it was a delivery and showed my soup covered leg. They said they did, and handed me back the same wet container. My pants are ruined. This was a larger order and wasn't even ready on time, despite being scheduled in-advance. I had to complete delivery looking like a fool because of your restaurant's failure. I made sure to warn them their food was spilled, wasted, and not repackaged. Customer was not pleased. Don't deliver from this location! Owner at least owes me pants, and/or $50, since there was no tip on this huge order due to your failure of time management, employee management, and food prep skills. I worked in the industry for over 10 years.

Atmosphere: 1

Food: 1

Service: 1

If you want to order inside, just don't. Drive thru is prioritized while you wait in line for 20 minutes. Try to go when there's no one in the drive thru. Then maybe you can get something.

Atmosphere: 1

Service: 1

Wow!! Just left Potbelly (mind you, I've never been in the restaurant before, 1st time ever....) but 4 woman and a man was working, the girls acted if I was an inconvenience, had an small attitude about the cheese and bacon in my potato soup. Like .. okay...The man and the cashier were really friendly the drive thru woman was helpful but the other 2 seemed annoyed and didn't want to be there. I did not feel welcome ordering my smoked ham and potato soup or even in the restaurant Unbelievable. I'll rather door Dasher then ever go back inside dine in or carry out .

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Any Skinny Sandwich With

Food was good. Sandwich’s would have been warmer if we didn’t have to wait so long for soups and checkout. First time for this restaurant to be a little “off”. They are usually quick and efficient. Lots of customers waiting at checkout today. The register employee was not very attentive and was the reason for slow down.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Chili, A Wreck with Avocado