Forgot one of our subs. Ordered 5 sandwiches and only got 4. They also forgot to put mayo on my #17 sub.
Atmosphere: 4
Food: 4
Service: 1
Pam Zindars
Sandwich was the size of the little john. Not the size of other stores. Staff very loud talking about world burning up. One worker saying she was hungry and oh, I can take another pill VERY loud. Worst experience at a Jimmy John's. Needs better management!!!
Atmosphere: 1
Food: 1
Service: 1
Aniya Tovar
Service wasn’t great. Sandwiches very bland. Somebody with Paralysis and missing a left leg woulda done better. Just saying.
Atmosphere: 2
Food: 3
Service: 1
Kosucha
This is broken into two parts from two different experiences at two different times of the day. Decided to try it to see for myself if the other reviews were true.
Day 1 (Morning) Ordered on the app for pickup. Got a Jimmy Cubano and customized it with tomatoes, Jimmy Peppers, and onions.
Sandwich was made strangely fast, so that was off putting. Opened the sandwich, and it was a basic Jimmy Cubano. No extras, almost as if their brain is hard-wired to only make sandwiches as a default, and not with customization. Im glad i didn't pay for the extras.
When i walked in, they all seemed like they hated their jobs. Wasnt greeted at all, just asked what i wanted when I got to the counter. You could tell the motivation was an absolute zero.
Day 2 (Late Afternoon)
Decided to give them another shot because I do love the sandwiches here.
Decided to get the exact same thing i ordered before, except in the Box Lunch. Since i work next door, I tend to send the order while im on the clock and pick it up when i get the notification that its ready for pickup. Today that notification popped up minutes later, so I was nervous they just threw it together to get it done.
I pulled up and walked in the same. This time it was pretty lively, i was greeted by a taller guy and a blonde girl, who were both extremely nice. They were quick to getting me my pickup order and I was on my way.
Everything was PERFECT. Sandwich was actually customized as ordered this time.
It seems to me that the PM crew is definitely a night and day difference to the AM crew, so going after around 2PM seems to be the optimal time to go.
Atmosphere: 4
Food: 4
Service: 4
Brenda Ledvina
Absolutely ridulous place. They won't toast the #4 turkey tom. They make you order a #11 without ham which is almost $2 more...but won't give you a credit for no ham. So if I order a turkey tom with ham, they charge $2 more. Howwwww stupid!
Atmosphere: 1
Food: 1
Service: 1
scott field
Skimpy
Service: 5
Jonas Gungor
Wonderful GM! She is friendly and inviting!
Atmosphere: 5
Food: 5
Service: 5
1 /2
if i messed up things at work at the rate these guys mess up my order i wouldnt be able to hold a job for more than a day Edit: Decided to give these guys a try again, yet again they cant stop messing up orders. how they do it with such consistency is insane. I stopped coming here cause they screwed them up nearly every other order, show up after half a year and finally get a correct order, and of course 2 or 3 times later it happens again.
Then they spammed my phone with like 4 phone calls in a few minutes. First i was told to toss it and it would be remade, then a few minutes later i get a phone call asking for it, i notify the lady its been tossed and they almost hang up on me. Then they call me an additional 2 times, at this point they are asking me to either halt what im doing and go retrieve it from the garbage for them. Or get in store credit, i say i dont have time and ill just take the in store credit, at which point they basically hang up on me again. I dont even know if they are going to correct the error or not. How is this place so dysfunctional?
Im used to stuff just entirely missing from the sandwiches, but random tomatoes on a cuban is a first.
For nearly 30$ for delivery of a single sandwich, a drink, and a bag of prepackaged chips, you guys should be able to manage to come correct, anything else is theft.
Atmosphere: 1
Food: 1
Service: 1
Jill Krzmarcik
Food was horrible for the price and it took almost 30 minutes for 3 sandwiches. There also was a employee throwing things around because she was mad that they were busy.
Atmosphere: 1
Food: 1
Service: 1
Sunshine Mae
First time having JJ. Not bad at all! Fast delivery and made exactly to order! Sweet driver even shut the door behind us because our hands were full!
Everytime I order my food it's done fast and correctly, they messed up my drink once but the person taking my order seemed new still so I wasn't upset just was surprised it was lemonade instead of mellow yellow. Other then that it was still good food.
Atmosphere: 5
Food: 5
Service: 5
Taylor Harris
Not a lot of sandwich for the cost, $12 for a meal and it's mostly bread.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Vito
Brandon S
The food was delivered late, I can understand being busy and that's fine. But the order was also wrong. When I tried to call the store on 8/26, couldn't get though I have tried a few times from the times of 12:00-12:35. It went right to voicemail each time. This is awful customer service. Missed my lunch, sitting with a bad sandwich. Ended up having to drive down to the store to get the sandwich fixed. They gave me the line of "oh we saw you were trying to call" Okay, why didnt anyone pick up or call back? Wasn't offered anything, only got an I'm sorry. The delivery charge will still charged, the tip was still given.
After getting the correct sub the sandwich was still not up to par with a normal Jimmy Johns sandwich. The bread was rock hard. Very very disappointing. Hoping to get a contact back on this one, just an all around poor order... Order # 29192558717157376
9/3/2024 update, still haven't got word back about this
Atmosphere: 1
Food: 1
Service: 1
Dulce Constante
Forgot our chips and gave us EXPIRED sauce , watch your sauce that you buy extra ?
Food: 3
Service: 2
Jimmy Uy
All servers @ the store are fast, friendly & helpful. Keep up the good work??
Forgot one of our subs. Ordered 5 sandwiches and only got 4. They also forgot to put mayo on my #17 sub.
Atmosphere: 4
Food: 4
Service: 1
Sandwich was the size of the little john. Not the size of other stores. Staff very loud talking about world burning up. One worker saying she was hungry and oh, I can take another pill VERY loud. Worst experience at a Jimmy John's. Needs better management!!!
Atmosphere: 1
Food: 1
Service: 1
Service wasn’t great. Sandwiches very bland. Somebody with Paralysis and missing a left leg woulda done better. Just saying.
Atmosphere: 2
Food: 3
Service: 1
This is broken into two parts from two different experiences at two different times of the day.
Decided to try it to see for myself if the other reviews were true.
Day 1 (Morning)
Ordered on the app for pickup. Got a Jimmy Cubano and customized it with tomatoes, Jimmy Peppers, and onions.
Sandwich was made strangely fast, so that was off putting. Opened the sandwich, and it was a basic Jimmy Cubano. No extras, almost as if their brain is hard-wired to only make sandwiches as a default, and not with customization. Im glad i didn't pay for the extras.
When i walked in, they all seemed like they hated their jobs. Wasnt greeted at all, just asked what i wanted when I got to the counter. You could tell the motivation was an absolute zero.
Day 2 (Late Afternoon)
Decided to give them another shot because I do love the sandwiches here.
Decided to get the exact same thing i ordered before, except in the Box Lunch. Since i work next door, I tend to send the order while im on the clock and pick it up when i get the notification that its ready for pickup. Today that notification popped up minutes later, so I was nervous they just threw it together to get it done.
I pulled up and walked in the same. This time it was pretty lively, i was greeted by a taller guy and a blonde girl, who were both extremely nice. They were quick to getting me my pickup order and I was on my way.
Everything was PERFECT. Sandwich was actually customized as ordered this time.
It seems to me that the PM crew is definitely a night and day difference to the AM crew, so going after around 2PM seems to be the optimal time to go.
Atmosphere: 4
Food: 4
Service: 4
Absolutely ridulous place. They won't toast the #4 turkey tom. They make you order a #11 without ham which is almost $2 more...but won't give you a credit for no ham. So if I order a turkey tom with ham, they charge $2 more. Howwwww stupid!
Atmosphere: 1
Food: 1
Service: 1
Skimpy
Service: 5
Wonderful GM! She is friendly and inviting!
Atmosphere: 5
Food: 5
Service: 5
if i messed up things at work at the rate these guys mess up my order i wouldnt be able to hold a job for more than a day
Edit:
Decided to give these guys a try again, yet again they cant stop messing up orders. how they do it with such consistency is insane. I stopped coming here cause they screwed them up nearly every other order, show up after half a year and finally get a correct order, and of course 2 or 3 times later it happens again.
Then they spammed my phone with like 4 phone calls in a few minutes. First i was told to toss it and it would be remade, then a few minutes later i get a phone call asking for it, i notify the lady its been tossed and they almost hang up on me. Then they call me an additional 2 times, at this point they are asking me to either halt what im doing and go retrieve it from the garbage for them. Or get in store credit, i say i dont have time and ill just take the in store credit, at which point they basically hang up on me again. I dont even know if they are going to correct the error or not. How is this place so dysfunctional?
Im used to stuff just entirely missing from the sandwiches, but random tomatoes on a cuban is a first.
For nearly 30$ for delivery of a single sandwich, a drink, and a bag of prepackaged chips, you guys should be able to manage to come correct, anything else is theft.
Atmosphere: 1
Food: 1
Service: 1
Food was horrible for the price and it took almost 30 minutes for 3 sandwiches. There also was a employee throwing things around because she was mad that they were busy.
Atmosphere: 1
Food: 1
Service: 1
First time having JJ. Not bad at all! Fast delivery and made exactly to order! Sweet driver even shut the door behind us because our hands were full!
Food: 4
Service: 4
Recommended dishes: Vito
Restaurantji Recommends
Everytime I order my food it's done fast and correctly, they messed up my drink once but the person taking my order seemed new still so I wasn't upset just was surprised it was lemonade instead of mellow yellow. Other then that it was still good food.
Atmosphere: 5
Food: 5
Service: 5
Not a lot of sandwich for the cost, $12 for a meal and it's mostly bread.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Vito
The food was delivered late, I can understand being busy and that's fine. But the order was also wrong. When I tried to call the store on 8/26, couldn't get though I have tried a few times from the times of 12:00-12:35. It went right to voicemail each time. This is awful customer service. Missed my lunch, sitting with a bad sandwich. Ended up having to drive down to the store to get the sandwich fixed. They gave me the line of "oh we saw you were trying to call" Okay, why didnt anyone pick up or call back? Wasn't offered anything, only got an I'm sorry. The delivery charge will still charged, the tip was still given.
After getting the correct sub the sandwich was still not up to par with a normal Jimmy Johns sandwich. The bread was rock hard. Very very disappointing. Hoping to get a contact back on this one, just an all around poor order... Order # 29192558717157376
9/3/2024 update, still haven't got word back about this
Atmosphere: 1
Food: 1
Service: 1
Forgot our chips and gave us EXPIRED sauce , watch your sauce that you buy extra ?
Food: 3
Service: 2
All servers @ the store are fast, friendly & helpful. Keep up the good work??
Atmosphere: 5
Food: 5
Service: 5
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