Ordered a sub through the app. Went to go pick it up, the employee said she never got it. I attempted to show her my receipt, she ignored me for 10 mins while I stood at the counter. After waiting for her to acknowledge me she wouldn’t even look at my receipt. Told me there was nothing she could do.
Atmosphere: 1
Food: 1
Service: 1
Anna Waddington
Today I was helped by Vincent and he truly made this the best subway experience for me. He took the time to ask if there was enough ingredients on the sub and also asked how the sub was after I sat down to eat. Truly a great experience. Thank you Vincent!
Food: 5
Service: 5
Travis
Do yourself a favor and just don’t go here. It would be faster and cheaper to walk into Walmart and get the fixings to make your own sandwich.
Atmosphere: 1
Food: 1
Service: 1
Shelby Stadelmayer
The young woman with colorful hair is always so sweet when we order! She is incredibly friendly and fun to chat with while she makes our food.
Atmosphere: 5
Food: 5
Service: 5
Daniel Musch
The lady that made our subs today was very friendly and make’s great subs. Very impressed. Will be ordering more from this subway.
Atmosphere: 5
Food: 5
Service: 5
Devon Voss
Had a sandwich artist named James that was fantastic. I rattled off a variety of Toppings and he was great about making sure I got what I wanted. As a customer, we need to take a step back sometimes and slow down when ordering. He did great and provided awesome service. Hoping he gets recognized positively as a result and creates a continued great environment for customers in the future.
Mrbombay
Good and kind people
Thomas Runningen
Plesent sandwich builder. Clean, organized and fast.
Mrbombay420
Good and kind people
Katie Shafranski
I have never had a bad experience here until today! The lady taking care of my order had long, blonde hair that was greasy looking and it was not tied back and she wasn’t wearing a mask! I’m APPALLED that she didn’t have her hair tied back; that’s disgusting when you’re working with food. Then she burnt one of the sandwiches I ordered and didn’t think to make a new one. Definitely will not be going back if she’s working.
Very good place to eat. Store number is 39986 at 10:30am. The man that waited on me was a very nice guy and taught me things about the rules of subway. Very polite man
Jessica Steidtmann
I was in today around 11:30am and a young man made my boyfriend the best spicy ? buffalo chicken sandwich he's ever had! Definitely will be getting it again! Can't remember the man's name but he was very polite and personable.
Emma Sanderson
The worst subway I've ever been to. Employees always seem undertrained. Girl who made my sandwich used a dirty knife to cut my sandwich and didnt change gloves between her last order and mine so she got bbq sauce all over my bread (seems like a major hazard if someone were to be allergic). Took well over 20 minutes to get 3 sandwiches.
Amanda Hedrick
Very dissatisfied with the service I received at this location. I had placed an online order for 5 sandwiches including 2 meals to pick up after my shopping trip. Upon arriving home to feed my young children while I put groceries away before leaving for work, I discovered 4 out of the 5 sandwiches were made incorrectly. I understand mistakes happen, however when you order a sandwich that contains only meat and they decide to add marinara sauce and cheese to them....3 ft longs weren't even cut, I was given the wrong wraps on the 2 that were ordered and was shorted 2 cookies (yes I double checked it is all on the receipt). When I called the store the associate tried to say that this information was not in the order, as I read the receipt off to her. She then informed me that she didn't know what I wanted her to do about it because they were closing.... I have attempted to contact headquarters and that seems to be going nowhere as well, again I understand mistakes happen, but when I spend $50 on sandwiches I kind of expect it to be what I had ordered... Where is the 0 Stars button?
Paula Hirschmann
If you want good customer service and a great experience I would NOT recommend thos subway. The worker literally said "The customers in Elkhart Lake are nicer" after taking forever to make sandwiches for about 4 of us in line. And none of us had complained about the wait!!! Can you say RUDE!
Ordered a sub through the app. Went to go pick it up, the employee said she never got it. I attempted to show her my receipt, she ignored me for 10 mins while I stood at the counter. After waiting for her to acknowledge me she wouldn’t even look at my receipt. Told me there was nothing she could do.
Atmosphere: 1
Food: 1
Service: 1
Today I was helped by Vincent and he truly made this the best subway experience for me. He took the time to ask if there was enough ingredients on the sub and also asked how the sub was after I sat down to eat. Truly a great experience. Thank you Vincent!
Food: 5
Service: 5
Do yourself a favor and just don’t go here. It would be faster and cheaper to walk into Walmart and get the fixings to make your own sandwich.
Atmosphere: 1
Food: 1
Service: 1
The young woman with colorful hair is always so sweet when we order! She is incredibly friendly and fun to chat with while she makes our food.
Atmosphere: 5
Food: 5
Service: 5
The lady that made our subs today was very friendly and make’s great subs. Very impressed. Will be ordering more from this subway.
Atmosphere: 5
Food: 5
Service: 5
Had a sandwich artist named James that was fantastic. I rattled off a variety of Toppings and he was great about making sure I got what I wanted. As a customer, we need to take a step back sometimes and slow down when ordering. He did great and provided awesome service. Hoping he gets recognized positively as a result and creates a continued great environment for customers in the future.
Good and kind people
Plesent sandwich builder. Clean, organized and fast.
Good and kind people
I have never had a bad experience here until today! The lady taking care of my order had long, blonde hair that was greasy looking and it was not tied back and she wasn’t wearing a mask! I’m APPALLED that she didn’t have her hair tied back; that’s disgusting when you’re working with food. Then she burnt one of the sandwiches I ordered and didn’t think to make a new one. Definitely will not be going back if she’s working.
Restaurantji Recommends
Very good place to eat. Store number is 39986 at 10:30am. The man that waited on me was a very nice guy and taught me things about the rules of subway. Very polite man
I was in today around 11:30am and a young man made my boyfriend the best spicy ? buffalo chicken sandwich he's ever had! Definitely will be getting it again! Can't remember the man's name but he was very polite and personable.
The worst subway I've ever been to. Employees always seem undertrained. Girl who made my sandwich used a dirty knife to cut my sandwich and didnt change gloves between her last order and mine so she got bbq sauce all over my bread (seems like a major hazard if someone were to be allergic). Took well over 20 minutes to get 3 sandwiches.
Very dissatisfied with the service I received at this location. I had placed an online order for 5 sandwiches including 2 meals to pick up after my shopping trip. Upon arriving home to feed my young children while I put groceries away before leaving for work, I discovered 4 out of the 5 sandwiches were made incorrectly. I understand mistakes happen, however when you order a sandwich that contains only meat and they decide to add marinara sauce and cheese to them....3 ft longs weren't even cut, I was given the wrong wraps on the 2 that were ordered and was shorted 2 cookies (yes I double checked it is all on the receipt). When I called the store the associate tried to say that this information was not in the order, as I read the receipt off to her. She then informed me that she didn't know what I wanted her to do about it because they were closing.... I have attempted to contact headquarters and that seems to be going nowhere as well, again I understand mistakes happen, but when I spend $50 on sandwiches I kind of expect it to be what I had ordered... Where is the 0 Stars button?
If you want good customer service and a great experience I would NOT recommend thos subway. The worker literally said "The customers in Elkhart Lake are nicer" after taking forever to make sandwiches for about 4 of us in line. And none of us had complained about the wait!!! Can you say RUDE!
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