When we walked in to a nearly empty restaurant and were told there would be a wait for a table we should have figured that something was up. We were informed by the host that he was dealing with an issue and would return shortly. Ten minutes later we were shown to a table. After a few more minutes we were handed menus and our drink orders were taken. Three of us in our group ordered sodas and one ordered a beer. The sodas were delivered to the table and for fifteen minutes we watched the beer sit on the bar waiting to be delivered. We ordered an appetizer of chili nachos and after waiting for twenty minutes were told that the chili was just going into the microwave to get heated up. After being told that there were many things that were the result of the slow service we informed the waiter that we were going to leave. My wife and I rarely if ever walk out of a restaurant but after waiting over 30 minutes for an appetizer that never came and who knows how much longer for the food we ordered, we had enough. This certainly is not the Buffalo Wild Wings experience I was expecting when I walked in to eat.
Atmosphere: 1
Food: 1
Service: 1
Bobby Layne
Food has really slipped.
Atmosphere: 5
Food: 3
Service: 5
Tyson D
Wings were ok fries were really good
Atmosphere: 3
Food: 2
Service: 4
Christian Brill
Customer service was great but when i got the buffalo chicken dip. Idk what it was if it was under cooked or what but I woke up this morning with extreme food poisoning
Atmosphere: 3
Food: 1
Service: 5
Ashley
Ordered takeout, estimate was 20 minutes, and got there 5 minutes after it was due to be ready. 1 person already waiting at the takeout counter with no employee at the counter. 1 employee working the bar but on her phone. 1 server working. Another employee walking around in the back. Maybe 3 tables there. Pressed the button for service no one comes. More people start walking in for takeout, the girl at the bar disappears, server is ignoring the takeout window, at one point everyone went to hide in the back. I had been standing around 15 minutes with no one acknowledging the takeout counter. I asked the server to check on my order because I had to leave. 5 minutes later they walk out with some bags, but not mine 35 minutes after after I ordered. Another person there before me was told she'd have to wait another 10 minutes for her order though she was there before me and asked for a refund. The employee, in no type of rush, said they'd get their manager to come out. Walked in the back and the manager or employee hadn't come out still after another 5 minutes so I left. Called and asked to speak woth the manager and was told they'd get them, after 10 minutes sitting on hold no one spoke to me. I will be contacting my bank for a chargeback for my order I never received. Horrible service, employees dont care, DONT GO HERE. dont to to ANY BWW- they all have awful customer service- or none to speak of at that.
Atmosphere: 1
Food: 2
Service: 1
jamienicole morelan
No reason the order said it should be ready at 5 and I’m leaving 45 minutes with no food. Like honestly, I’m gonna have to to Kenosha if I want wings now. Too bad. Would rate 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Cylisha Sutton
Like the service,I didn't have to wait👍 pick six is 🔥
Atmosphere: 5
Food: 5
Service: 5
Adam Benson
I waited at the table for over 30 minutes and no server came so I left
Ava Collymore
Server Raine was wonderful. She was very attentive and put in extra effort to make my experience something I’ve only dreamed of. Thank you Raine!!
Atmosphere: 5
Food: 5
Service: 5
Charles Lowery
This place when it opened 10+ years ago was awesome, Food was good, service was good etc, I have been here three times in the last 6 months and everytime its gotten slowly worse with Service etc. Update 11/11/25 - Been going here for years, and stopped going as often, only for football games or fight nights. I was there over the past weekend and it was horrible. Not busy and took over an hour to get waited on at the bar, the food order got messed up unsure by who, the bartender or the cook. Bartender blamed the cook, but he put it all in the ipad style order device. Our group was there over an hour and a half before we got food. The wings were barely warm, fries cold. Food quality was just not like other Buffalo Wild Wings I have been at. This location just is very little hit and a lot of miss which feels like for the past 3-4 years. Needless to say, my group and myself have finally given up on this place after a dozen chances. We are going elsewhere for drinks and food whenever we are out, or another Buffalo Wild Wings if willing to travel to another at all.
This place has gone downhill so far. After being told to wait 10 min to sit in a nearly empty restruant it took 30 min to get seated after having to request the manager. Took another 10 min just to get a menu and nearly 20 min to get our drink, mine was made wrong. We were given a free appetizer and got mozz sticks. Which were burned and literally empty. All the cheese boiled out. The wings are so expensive now. Over $11 for 6 wings. We are still waiting for food. It has been 40 min since we sat down. We stopped coming here cause of the poor service and figured we would give it one more shot on the BOGO day. We will not be coming back again.
Edit. 1h 15min... some of us got food. My plate of wings came 8 wings short.
Atmosphere: 1
Food: 1
Service: 1
Breanna Smith
Me and the husband took out nieces here for Dinner about a week ago the food was great but the service was even better our server Chris was amazing he was very attentive to our table. We never had to wait long for refills and he checked on us just right amount of times not too many like some people however he did not cover. It was just the right amount of time checking on us.I will definitely go there again as long as Chris is my server
Atmosphere: 5
Food: 3
Service: 5
Angela May
I walked in waited 10nmins to be seated. Multiple waiters looked at me and my husband and ignored us. I walked out. I will never come here again or order food from this restaurant.
Atmosphere: 1
Service: 1
Mike
It's B-Dubs the food is how you expect. But the service here needs improvement. Took way long for someone to come to the table to get an order. Once we did our drinks were at the bar for 10 minutes before they were brought to us. After our order was taken and glasses were empty no one came to the table until food was brought nearly 30 min after ordering. The place wasn't even full. People are the door waiting to be seated for 20 min+
Atmosphere: 3
Food: 5
Service: 1
Amber Lenius
It took so long for our food to come out and when it did it was cold. The food was way over cooked and didn't taste good. All of our food was sloppily put together and served.
When we walked in to a nearly empty restaurant and were told there would be a wait for a table we should have figured that something was up. We were informed by the host that he was dealing with an issue and would return shortly. Ten minutes later we were shown to a table. After a few more minutes we were handed menus and our drink orders were taken. Three of us in our group ordered sodas and one ordered a beer. The sodas were delivered to the table and for fifteen minutes we watched the beer sit on the bar waiting to be delivered. We ordered an appetizer of chili nachos and after waiting for twenty minutes were told that the chili was just going into the microwave to get heated up. After being told that there were many things that were the result of the slow service we informed the waiter that we were going to leave. My wife and I rarely if ever walk out of a restaurant but after waiting over 30 minutes for an appetizer that never came and who knows how much longer for the food we ordered, we had enough. This certainly is not the Buffalo Wild Wings experience I was expecting when I walked in to eat.
Atmosphere: 1
Food: 1
Service: 1
Food has really slipped.
Atmosphere: 5
Food: 3
Service: 5
Wings were ok fries were really good
Atmosphere: 3
Food: 2
Service: 4
Customer service was great but when i got the buffalo chicken dip. Idk what it was if it was under cooked or what but I woke up this morning with extreme food poisoning
Atmosphere: 3
Food: 1
Service: 5
Ordered takeout, estimate was 20 minutes, and got there 5 minutes after it was due to be ready. 1 person already waiting at the takeout counter with no employee at the counter. 1 employee working the bar but on her phone. 1 server working. Another employee walking around in the back. Maybe 3 tables there. Pressed the button for service no one comes. More people start walking in for takeout, the girl at the bar disappears, server is ignoring the takeout window, at one point everyone went to hide in the back. I had been standing around 15 minutes with no one acknowledging the takeout counter. I asked the server to check on my order because I had to leave. 5 minutes later they walk out with some bags, but not mine 35 minutes after after I ordered. Another person there before me was told she'd have to wait another 10 minutes for her order though she was there before me and asked for a refund. The employee, in no type of rush, said they'd get their manager to come out. Walked in the back and the manager or employee hadn't come out still after another 5 minutes so I left. Called and asked to speak woth the manager and was told they'd get them, after 10 minutes sitting on hold no one spoke to me. I will be contacting my bank for a chargeback for my order I never received. Horrible service, employees dont care, DONT GO HERE. dont to to ANY BWW- they all have awful customer service- or none to speak of at that.
Atmosphere: 1
Food: 2
Service: 1
No reason the order said it should be ready at 5 and I’m leaving 45 minutes with no food. Like honestly, I’m gonna have to to Kenosha if I want wings now. Too bad. Would rate 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Like the service,I didn't have to wait👍 pick six is 🔥
Atmosphere: 5
Food: 5
Service: 5
I waited at the table for over 30 minutes and no server came so I left
Server Raine was wonderful. She was very attentive and put in extra effort to make my experience something I’ve only dreamed of. Thank you Raine!!
Atmosphere: 5
Food: 5
Service: 5
This place when it opened 10+ years ago was awesome, Food was good, service was good etc, I have been here three times in the last 6 months and everytime its gotten slowly worse with Service etc. Update 11/11/25 - Been going here for years, and stopped going as often, only for football games or fight nights. I was there over the past weekend and it was horrible. Not busy and took over an hour to get waited on at the bar, the food order got messed up unsure by who, the bartender or the cook. Bartender blamed the cook, but he put it all in the ipad style order device. Our group was there over an hour and a half before we got food. The wings were barely warm, fries cold. Food quality was just not like other Buffalo Wild Wings I have been at. This location just is very little hit and a lot of miss which feels like for the past 3-4 years. Needless to say, my group and myself have finally given up on this place after a dozen chances. We are going elsewhere for drinks and food whenever we are out, or another Buffalo Wild Wings if willing to travel to another at all.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
This place has gone downhill so far. After being told to wait 10 min to sit in a nearly empty restruant it took 30 min to get seated after having to request the manager. Took another 10 min just to get a menu and nearly 20 min to get our drink, mine was made wrong. We were given a free appetizer and got mozz sticks. Which were burned and literally empty. All the cheese boiled out. The wings are so expensive now. Over $11 for 6 wings. We are still waiting for food. It has been 40 min since we sat down. We stopped coming here cause of the poor service and figured we would give it one more shot on the BOGO day. We will not be coming back again.
Edit. 1h 15min... some of us got food. My plate of wings came 8 wings short.
Atmosphere: 1
Food: 1
Service: 1
Me and the husband took out nieces here for Dinner about a week ago the food was great but the service was even better our server Chris was amazing he was very attentive to our table. We never had to wait long for refills and he checked on us just right amount of times not too many like some people however he did not cover. It was just the right amount of time checking on us.I will definitely go there again as long as Chris is my server
Atmosphere: 5
Food: 3
Service: 5
I walked in waited 10nmins to be seated. Multiple waiters looked at me and my husband and ignored us. I walked out. I will never come here again or order food from this restaurant.
Atmosphere: 1
Service: 1
It's B-Dubs the food is how you expect. But the service here needs improvement. Took way long for someone to come to the table to get an order. Once we did our drinks were at the bar for 10 minutes before they were brought to us. After our order was taken and glasses were empty no one came to the table until food was brought nearly 30 min after ordering. The place wasn't even full. People are the door waiting to be seated for 20 min+
Atmosphere: 3
Food: 5
Service: 1
It took so long for our food to come out and when it did it was cold. The food was way over cooked and didn't taste good. All of our food was sloppily put together and served.
Atmosphere: 1
Food: 1
Service: 2
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