Some days are better than others (mine, too). (Update:) Unexpectedly better on Christmas Eve! 😊🎄 The food is consistent, but the people make the difference.
Atmosphere: 4
Food: 5
Service: 5
Trent Springer
Very dirty in the dining area. Floors are sticky, coffee carafes are filthy, and all tables were dirty and not wiped down. Have you ever seen chunky oatmeal? Me neither. Pass on this place.
Atmosphere: 1
Food: 2
Service: 2
Gary Riley
Disappointed to arrive and find they were out of soup and mac & cheese.
Food: 1
Lj1208
I love everything about it but they discontinued the chipotle bacon flatbread witch made me stop eating there but overall pretty good
Atmosphere: 4
Food: 2
Service: 4
matthew gleason
Forgot a whole sandwich, like that's the whole reason of ordering food. How do you forget the main course, imagine going to a movie theater and ordering popcorn and only getting a bucket.
Atmosphere: 1
Food: 1
Service: 1
Ashur Banipal
This was my first experience using Panera Rewards and their free delivery offer, and I would not recommend it. I placed my order at 6:23 pm with an estimated delivery of 6:55 pm. Once the driver picked it up, tracking showed he was nearby and had one stop before mine—but over the next hour, we watched him make additional drop-offs and then pick up from two other restaurants.
When I called the restaurant, they told me this happens frequently because their deliveries are fulfilled through DoorDash. The staff member kindly offered vouchers for a future visit, and she said to call back if the order never arrived.
I also called the driver, who explained that DoorDash kept sending him on new runs that popped up after he picked up our food. He started out less than five minutes away, but the order didn’t arrive until 7:20 pm. Both the driver and the restaurant were apologetic, but the system itself is clearly broken. The driver even said he had to skip a drop-off just to finally bring us our order.
Another issue: Panera’s system doesn’t allow you to tip the delivery driver—only the restaurant staff. That might explain why DoorDash orders (even those placed later) seem to get prioritized over Panera Rewards delivery orders.
When the food finally arrived, the soups were lukewarm, the French onion soup was missing croutons, and the banana was both green and already soft/rotting. (Ironically, I added the banana only to meet the $25 minimum for free delivery, even though the Rewards sign-up offer said delivery should be free on orders over $10.) The salads also came with barely any dressing.
Overall, it feels like Panera’s quality and delivery system have really gone downhill. I hope they address these issues, because this experience was extremely disappointing.
Jenna Goode
Black unidentified crusty flakes of mold or dirt or someone dropped it on the floor and served soup in it. When brought to the attention of the staff they were rudely discussing in earshot that it couldn’t have been mold multiple times when they served this to a pregnant customer. Clearly they do not clean their soup bowl holders well or do not follow proper food safety procedures to serve this. Would not recommend this location at all.
Atmosphere: 2
Food: 1
Service: 1
A
This location sucks so bad. If it’s not one thing it’s another. Yesterday they didn’t put a cup holder in my bag for my soups.
Trinidad Fuentes
My sister ordered us 2 pick 2 meals. I got the avocado BLT with cheddar broccoli soup and a baguette. No avocado on my sandwich and no baguette. The sandwich was horribly made looked like whoever made it out threw stuff on there. Terrible service and management. This food is too pricey for you guys to mess up this much. It’s always this location.
Atmosphere: 1
Food: 1
Service: 1
Lenore
Got most of my order wrong and they were having a conversation with the manager
Ordered 2- 1/2 Grilled Cheese and Autumn Soup. Soup was lukewarm. Yuck. Grilled Cheese was limp warm bread, NOT TOASTED and a glob of cheese in a ball. Appears it was microwaved. Yet again poor quality and whoever did my order shows they don’t care. Expensive food for such poor quality. Party of 2 and we won’t be back.
Atmosphere: 3
Food: 1
Service: 3
Christy Hulsey
I ordered online so it would be ready when I got there and someone walked off with it. They were so very apologetic remade my meal right away and gave me 2 free pick 2 meals.
Atmosphere: 5
Food: 5
Service: 5
Laura Ehleiter
Shout out to MARI, she had the best customer service skills, good hospitality, overall great energy! Great experience. Definitely gonna be coming here more frequently again! I haven’t been to this location in nearly a year because I had a very dissatisfying experience previously with very immature, low quality, and unwelcoming staff 10/10
Thank you Mari for being patient, helpful & respectable, my children enjoyed dinner a little extra because of your kindness tonight! Give that girl a raise or at least some praise!
Atmosphere: 5
Food: 5
Service: 5
Jessica Cranley
Walked in and stood there and no one even offered to help. All were in the kitchen area. Couldn't use the kiosk for special order needed.
Atmosphere: 3
Service: 2
Melody Lewis
I went yesterday and they had gotten more order wrong. So, I call and tell them what happened and they offer to have me come back and they can make it right. I originally ordered half a tuna sandwich. When I came back, I received a full tuna sandwich with chips, two bakery items of my choice and a large drink, all for free. If they want to get my order wrong every time I would be happy. Thank you, Panera Racine for your generosity
Some days are better than others (mine, too).
(Update:) Unexpectedly better on Christmas Eve! 😊🎄
The food is consistent, but the people make the difference.
Atmosphere: 4
Food: 5
Service: 5
Very dirty in the dining area. Floors are sticky, coffee carafes are filthy, and all tables were dirty and not wiped down. Have you ever seen chunky oatmeal? Me neither. Pass on this place.
Atmosphere: 1
Food: 2
Service: 2
Disappointed to arrive and find they were out of soup and mac & cheese.
Food: 1
I love everything about it but they discontinued the chipotle bacon flatbread witch made me stop eating there but overall pretty good
Atmosphere: 4
Food: 2
Service: 4
Forgot a whole sandwich, like that's the whole reason of ordering food. How do you forget the main course, imagine going to a movie theater and ordering popcorn and only getting a bucket.
Atmosphere: 1
Food: 1
Service: 1
This was my first experience using Panera Rewards and their free delivery offer, and I would not recommend it. I placed my order at 6:23 pm with an estimated delivery of 6:55 pm. Once the driver picked it up, tracking showed he was nearby and had one stop before mine—but over the next hour, we watched him make additional drop-offs and then pick up from two other restaurants.
When I called the restaurant, they told me this happens frequently because their deliveries are fulfilled through DoorDash. The staff member kindly offered vouchers for a future visit, and she said to call back if the order never arrived.
I also called the driver, who explained that DoorDash kept sending him on new runs that popped up after he picked up our food. He started out less than five minutes away, but the order didn’t arrive until 7:20 pm. Both the driver and the restaurant were apologetic, but the system itself is clearly broken. The driver even said he had to skip a drop-off just to finally bring us our order.
Another issue: Panera’s system doesn’t allow you to tip the delivery driver—only the restaurant staff. That might explain why DoorDash orders (even those placed later) seem to get prioritized over Panera Rewards delivery orders.
When the food finally arrived, the soups were lukewarm, the French onion soup was missing croutons, and the banana was both green and already soft/rotting. (Ironically, I added the banana only to meet the $25 minimum for free delivery, even though the Rewards sign-up offer said delivery should be free on orders over $10.) The salads also came with barely any dressing.
Overall, it feels like Panera’s quality and delivery system have really gone downhill. I hope they address these issues, because this experience was extremely disappointing.
Black unidentified crusty flakes of mold or dirt or someone dropped it on the floor and served soup in it. When brought to the attention of the staff they were rudely discussing in earshot that it couldn’t have been mold multiple times when they served this to a pregnant customer. Clearly they do not clean their soup bowl holders well or do not follow proper food safety procedures to serve this. Would not recommend this location at all.
Atmosphere: 2
Food: 1
Service: 1
This location sucks so bad. If it’s not one thing it’s another. Yesterday they didn’t put a cup holder in my bag for my soups.
My sister ordered us 2 pick 2 meals. I got the avocado BLT with cheddar broccoli soup and a baguette. No avocado on my sandwich and no baguette. The sandwich was horribly made looked like whoever made it out threw stuff on there. Terrible service and management. This food is too pricey for you guys to mess up this much. It’s always this location.
Atmosphere: 1
Food: 1
Service: 1
Got most of my order wrong and they were having a conversation with the manager
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
Ordered 2- 1/2 Grilled Cheese and Autumn Soup. Soup was lukewarm. Yuck. Grilled Cheese was limp warm bread, NOT TOASTED and a glob of cheese in a ball. Appears it was microwaved. Yet again poor quality and whoever did my order shows they don’t care. Expensive food for such poor quality. Party of 2 and we won’t be back.
Atmosphere: 3
Food: 1
Service: 3
I ordered online so it would be ready when I got there and someone walked off with it. They were so very apologetic remade my meal right away and gave me 2 free pick 2 meals.
Atmosphere: 5
Food: 5
Service: 5
Shout out to MARI, she had the best customer service skills, good hospitality, overall great energy! Great experience. Definitely gonna be coming here more frequently again! I haven’t been to this location in nearly a year because I had a very dissatisfying experience previously with very immature, low quality, and unwelcoming staff 10/10
Thank you Mari for being patient, helpful & respectable, my children enjoyed dinner a little extra because of your kindness tonight! Give that girl a raise or at least some praise!
Atmosphere: 5
Food: 5
Service: 5
Walked in and stood there and no one even offered to help. All were in the kitchen area. Couldn't use the kiosk for special order needed.
Atmosphere: 3
Service: 2
I went yesterday and they had gotten more order wrong. So, I call and tell them what happened and they offer to have me come back and they can make it right. I originally ordered half a tuna sandwich. When I came back, I received a full tuna sandwich with chips, two bakery items of my choice and a large drink, all for free. If they want to get my order wrong every time I would be happy. Thank you, Panera Racine for your generosity
Food: 5
Service: 5
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