I'm a strong believer in a little bit of kindness can go a long way, apparently rice lake domino's does not. I've been here maybe a handful of times but this time I was taking my sister and 2 younger cousins to Starbucks next door. Well I accidentally drove behind someone that was trying to back into a parking spot after I thought they gave me the look like they wanted me to kinda pass behind them( if that makes sense, no one was hurt just a simple miss understanding) an employee came of the back yelling " Hey Lady!" At me then I didn't stop because why would I stop for a middle aged man screaming at me? He pulled up right next to me in the Starbucks drive through honking his horn at me and aggressively wanting my window down. He proceeded to yell at me saying to have patience but when I tried to explain that it was a misunderstanding on my part he told me the other employee " she would never do that " he said that like I knew her. Then he flipped me off and drove away. Starbucks worker felt so bad as she heard everything he said from the drive through.To the man Dominos decided to hire;-The 2 kids in that truck were scared-That's no way to talk to anyone idc who you think you are-maybe practice a little grace
Atmosphere: 1
Food: 1
Service: 1
shelby day
Was there at 6:30 March 22nd and me and my cousin were standing waiting for a pizza and a employee stared singing tbh he has an amazing voice and should be on American idol made the wait better oh and the pizza was amazing.
Atmosphere: 5
Food: 5
Service: 5
Christina Stout
I'm not from around here, ordered domino's for takeout and the two that were working today were SO incredibly nice. They helped with showing me that there were plates and napkins to grab, along with giving me a bag. So, thank you two(:
Atmosphere: 5
Food: 5
Service: 5
Harold Maass
Orders were ready in less than 10 Mims for pickup. Hot and tasty
Jammal Hassan
I called and asked for Buffalo wings and I was quite literally scoffed at and hung up on. When I proceeded to call again I was sent to an automated machine. That’s absolutely ridiculous to be frank.
Donnette Rahm-Jost
If I could leave no star at all I would!!! I ordered 5 pizza's online (only did the online because I could not get an answer by calling) from the Rice Lake Domino's. I was treated so terribly it was rediculas. After my daughters graduation we all went back to my brothers to set up for the party and we thought to be nice we would buy pizza's for a late supper. My daughter and my mother are very allergic to dairy (not lactose) so we ordered one of the deluxe pizza with no provelone and no cheese and to change the black olives to green olives. We got the pizzas and there was cheese on the pizza. I called right away and said that one of the pizzas was supposed to have no cheese, the male who answered told me that my order was so complicated that he wondered if it was correct. (I left my number if there was any questions on the order and no one called me) I tried to tell him that I left my number if there was questions and he talked over me and asked if I had ever made a pizza before, which I have (Kids Korner, Drag's, Gas Station Deli, etc) I told him in fact I have and this is a pretty easy order. He repeatedly told me that I was wrong and the receipt was not correct where it said *no cheese* he then asked what I want from him. I asked him to make another pizza with no cheese and they can come get the one with the cheese. He said that is not how this world works MA'AM. He was vulgar and demeaning and refused to correct the mistake unless I paid full price for the correct pizza. I asked if I could talk to the manager and he said "no way MA'AM that is not how this is going to work" I then asked what his name is and he said that it was priveleged information that I didnt need to know. I tried to explain again that 2 of our company can not have dairy and he again said that is not his problem and then started yelling at me that customers dont know anything and he hung up on me and I of course called him back. He answered the phone "are you going to listen to me" not Domino's nothing. I said " Will you please replace the pizza with a pizza with no cheese" and he said that is not going to happen unless I pay the full price for that one pizza. I tried to reason with him and he just kept yelling into the phone MA'AM MA'AM MA'AM MA'AM I did eventually yelled at him no more fing Maam. He again hung up.Domino's Rice Lake Location-**What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.Your store is severly lacking! If you want to call me look at the order for 5 pizza's on Friday May 26th around 10pm. I look forward to a call from you!
Fishing With Marquis
The chicken, bacon ranch sandwich is awesome the Philly cheese steak is also amazing
Kenzie Brown
Quick and friendly. The pizza is delicious and my order correct and consistent with what one expects from Domino's quality.
Santa Claus
They were quick and on time+ they were good
johnie kittelson
Very light on the steak on the philly tots and some of the cheese was burned. Tots got a bit soggy after 5 minutes.
Typical Domino's, fairly tasty pizza and very helpful staff. Handicap parking and accessible entrance. Maybe it's me, but it seems difficult to order online.
Bruney
The customer service from this place is unreal. James and Nicole are awful employees and shouldn’t have a job there. Called in to order a pick up and James acted like a mute and Nicole thought it was funny. I don’t know why this James guy is a general manager of a restaurant when he can’t even answer a phone properly or treat customers with respect. Nicole thought it was funny that her manager “offended me” but changed her tune when I said I would be speaking to someone else about this encounter. Please hire better staff. What a disgrace! Pizza Hut made sure to treat me well.
Tiffani
The customer service from this place is unreal. James and Nicole are awful employees and shouldn’t have a job there. Called in to order a pick up and James acted like a mute and Nicole thought it was funny. I don’t know why this James guy is a general manager of a restaurant when he can’t even answer a phone properly or treat customers with respect. Nicole thought it was funny that her manager “offended me” but changed her tune when I said I would be speaking to someone else about this encounter. Please hire better staff. What a disgrace! Pizza Hut made sure to treat me well.
Stella Seeger
They didn't cook some of my noodles In my pasta they undercooked my dad's wings they forgot the sauces And There was fat in my chicken and one of the workers just hung up on my dad when he asked so nicely for a refund
Desiree Branish
Have had a fee things wrong with an order here and there but they have always been so nice and helpful will keep coming back staff is so nice
I'm a strong believer in a little bit of kindness can go a long way, apparently rice lake domino's does not. I've been here maybe a handful of times but this time I was taking my sister and 2 younger cousins to Starbucks next door. Well I accidentally drove behind someone that was trying to back into a parking spot after I thought they gave me the look like they wanted me to kinda pass behind them( if that makes sense, no one was hurt just a simple miss understanding) an employee came of the back yelling " Hey Lady!" At me then I didn't stop because why would I stop for a middle aged man screaming at me? He pulled up right next to me in the Starbucks drive through honking his horn at me and aggressively wanting my window down. He proceeded to yell at me saying to have patience but when I tried to explain that it was a misunderstanding on my part he told me the other employee " she would never do that " he said that like I knew her. Then he flipped me off and drove away. Starbucks worker felt so bad as she heard everything he said from the drive through.To the man Dominos decided to hire;-The 2 kids in that truck were scared-That's no way to talk to anyone idc who you think you are-maybe practice a little grace
Atmosphere: 1
Food: 1
Service: 1
Was there at 6:30 March 22nd and me and my cousin were standing waiting for a pizza and a employee stared singing tbh he has an amazing voice and should be on American idol made the wait better oh and the pizza was amazing.
Atmosphere: 5
Food: 5
Service: 5
I'm not from around here, ordered domino's for takeout and the two that were working today were SO incredibly nice. They helped with showing me that there were plates and napkins to grab, along with giving me a bag. So, thank you two(:
Atmosphere: 5
Food: 5
Service: 5
Orders were ready in less than 10 Mims for pickup. Hot and tasty
I called and asked for Buffalo wings and I was quite literally scoffed at and hung up on. When I proceeded to call again I was sent to an automated machine. That’s absolutely ridiculous to be frank.
If I could leave no star at all I would!!! I ordered 5 pizza's online (only did the online because I could not get an answer by calling) from the Rice Lake Domino's. I was treated so terribly it was rediculas. After my daughters graduation we all went back to my brothers to set up for the party and we thought to be nice we would buy pizza's for a late supper. My daughter and my mother are very allergic to dairy (not lactose) so we ordered one of the deluxe pizza with no provelone and no cheese and to change the black olives to green olives. We got the pizzas and there was cheese on the pizza. I called right away and said that one of the pizzas was supposed to have no cheese, the male who answered told me that my order was so complicated that he wondered if it was correct. (I left my number if there was any questions on the order and no one called me) I tried to tell him that I left my number if there was questions and he talked over me and asked if I had ever made a pizza before, which I have (Kids Korner, Drag's, Gas Station Deli, etc) I told him in fact I have and this is a pretty easy order. He repeatedly told me that I was wrong and the receipt was not correct where it said *no cheese* he then asked what I want from him. I asked him to make another pizza with no cheese and they can come get the one with the cheese. He said that is not how this world works MA'AM. He was vulgar and demeaning and refused to correct the mistake unless I paid full price for the correct pizza. I asked if I could talk to the manager and he said "no way MA'AM that is not how this is going to work" I then asked what his name is and he said that it was priveleged information that I didnt need to know. I tried to explain again that 2 of our company can not have dairy and he again said that is not his problem and then started yelling at me that customers dont know anything and he hung up on me and I of course called him back. He answered the phone "are you going to listen to me" not Domino's nothing. I said " Will you please replace the pizza with a pizza with no cheese" and he said that is not going to happen unless I pay the full price for that one pizza. I tried to reason with him and he just kept yelling into the phone MA'AM MA'AM MA'AM MA'AM I did eventually yelled at him no more fing Maam. He again hung up.Domino's Rice Lake Location-**What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.Your store is severly lacking! If you want to call me look at the order for 5 pizza's on Friday May 26th around 10pm. I look forward to a call from you!
The chicken, bacon ranch sandwich is awesome the Philly cheese steak is also amazing
Quick and friendly. The pizza is delicious and my order correct and consistent with what one expects from Domino's quality.
They were quick and on time+ they were good
Very light on the steak on the philly tots and some of the cheese was burned. Tots got a bit soggy after 5 minutes.
Restaurantji Recommends
Typical Domino's, fairly tasty pizza and very helpful staff. Handicap parking and accessible entrance. Maybe it's me, but it seems difficult to order online.
The customer service from this place is unreal. James and Nicole are awful employees and shouldn’t have a job there. Called in to order a pick up and James acted like a mute and Nicole thought it was funny. I don’t know why this James guy is a general manager of a restaurant when he can’t even answer a phone properly or treat customers with respect. Nicole thought it was funny that her manager “offended me” but changed her tune when I said I would be speaking to someone else about this encounter. Please hire better staff. What a disgrace! Pizza Hut made sure to treat me well.
The customer service from this place is unreal. James and Nicole are awful employees and shouldn’t have a job there. Called in to order a pick up and James acted like a mute and Nicole thought it was funny. I don’t know why this James guy is a general manager of a restaurant when he can’t even answer a phone properly or treat customers with respect. Nicole thought it was funny that her manager “offended me” but changed her tune when I said I would be speaking to someone else about this encounter. Please hire better staff. What a disgrace! Pizza Hut made sure to treat me well.
They didn't cook some of my noodles In my pasta they undercooked my dad's wings they forgot the sauces And There was fat in my chicken and one of the workers just hung up on my dad when he asked so nicely for a refund
Have had a fee things wrong with an order here and there but they have always been so nice and helpful will keep coming back staff is so nice