I went there today and it took me 20 minutes in line and when I was ordering food, she cut me off and she only let me order like one thing when I wanted to order three meals
Pamela Murillo
Nice friendly folks at Jimmy John's! Just wish it didn't cost my family of 4 (2 adults and 2 pre-teens) $50 to eat fast food!
Atmosphere: 4
Food: 4
Service: 5
Mikayla Thompson
27 minutes in the drive thru and 7 people working, I have a 8 month old in the back who isn’t very patient. What a joke about “Freaky Fast” & a waste of 10$.
Atmosphere: 1
Food: 1
Service: 1
Tessa Lafavor
If I could give zero stars I would. I have had nothing but issues with this location and their store manager, Doug. I used to tip all the time, even when they can’t read an order and would make the sandwich wrong and/or forget chips/cookies/sauces/napkins/straws. This last time I ordered. I received the correct drinks, and a sandwich that looked disgusting, supposed to be a chicken bacon ranch toasted. The chicken looked so gross I threw it away, after taking a picture of it. It was uneatable, I would’ve gotten sick from eating it, as it looked like TUNA!! I also ordered another sandwich with 2 bags of chips and a cookie, didn’t receive any of that. I was told BY THE STORE MANAGER, that at first we could make a second trip to pick up the rest of the order BUT REFUSED TO REMAKE THE CHICKEN BACON RANCH SANDWICH. When I explained what it looked like and was extremely white and was not edible, the store manager told me that IM A PROBLEM AND ON THE PROBLEM CUSTOMER LIST, hung up in the store!!! And he refused to remake my sandwich!!! 8 out of 10 times, if not every time, this location in rice lake either takes an hour to deliver and/or doesn’t send what you order and make the sandwiches correctly. If that makes a customer a “problem” sounds like the REAL PROBLEM IS THE STORE MANAGER. I tip when service times are good and orders are correct. After two correct orders I would resume tipping them, as I have had nothing but bad experiences, along with co workers and friends with this location, “Freak fast” as you claim to be, is not this location. If you are short staffed or short drivers, common courtesy is to call the customer to see if extended times work, or if they can make other arrangements. Work places only give you so lunch for a lunch break. Common courtesy is communication. I was notified from the app saying my order was ready for pickup. My husband went to pick it up, and didn’t receive the full order, not even a 3rd of the order!!! I was informed by Doug, the store manager, that he refused to remake my chicken bacon ranch toasted sandwich, as he stated “it looks like that since it’s toasted”, yet I ordered it before and it looked like normal chicken and right, so I know something wasn’t right with the chicken. Doug also told me, that he will be refunding me my order and I will not get the rest of my order, and that I am not to order from the Rice Lake location again, if I did, they would cancel my order, as I’m a “difficult customer”. How am I difficult when the rice lake location can’t read a order slip for sandwich orders and adding in the sides to the bags. I have spoken to many people about rice lake location, and so many others have the same issues. Don’t receive their add on’s, sandwiches are made incorrectly, and extremely slow delivery times. This is unacceptable! I understand if places are short staffed, but to be treated like this is extremely unprofessional and wrong. I’ve ordered from other towns, and have had no problems!! This is only a rice lake wi issue!!! New Richmond and nennah wi locations did a wonderful job. Time for a new store manager in rice lake, or a lot of coaching to be done.
Atmosphere: 1
Food: 1
Service: 1
Drew Buergi
Order was wrong multiple times
Service: 1
Jimmy Bouche
Fast service!
Atmosphere: 5
Food: 5
Service: 5
Max Goldman
Avoid this place. Not capable of taking an order or getting said order right. I ordered a BLT had to go back in bc they only put bacon on it no L or T I think these people are on drugs.
Daylia Anderson
Just went to Jimmy John’s and had the best experience of my life!! The window worker, Clifford, was a delight and he deserves a raise! Customer service was above and beyond. I highly recommend. Thank you Clifford!
Atmosphere: 5
Food: 5
Service: 5
Matt Gordon
Good food,fast and delicious awesome service
Vegetarian options: My favorite is getting a lettuce wrapped unwich.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BBQ Chips, Jalapeno Chips, Salt & Vinegar Chips, Dasani Bottled Water, Sandwich, Totally Tuna, Tuna Salad, Oatmeal Raisin Cookie, Ham & Cheese, Mayo 90 160 330, Club Tuna, The Pepe, Sliced Pickles, Chocolate Chip Cookie, Avocado Spread, Roast Beef, Provolone Cheese
Took two bites of your sandwich and vomited. Disgusting, questioning if was it rotten. Fast service though
Food: 1
Service: 5
just me
The place was running well for a while but it seems like over the last year it's just gone downhill and I haven't gone there since because of people that work there and Doug is one of them I will never go there as long as he's there. GET RID OF DOUG. He gave my 15-year-old daughter the creeps
Atmosphere: 3
Food: 3
Service: 1
Brayden Wilson
I got my sandwich just as I ordered it, and in a timeless fashion, I guess they really are freaky fast. The employees were very friendly and made the ordering process seamless. Great place, will visit again!
Atmosphere: 5
Food: 5
Service: 5
Patricia Kronquist
I just ate a sandwich from Jimmy John's, I wasn't aware that they were making sandwiches with sandwich bread. I love peppers, which was the only thing I recall that was on the sandwich. I think it was tuna, lettuce, and some kind of sauce. It was good. Soggy, but good. Just so you're aware:) I know you're dealing drugs out your restaurant:) You'll never kill me, because Jesus The Nazarene Christ will rise me, over and over, again:) 3:10 pm Sunday June 30, 2024.
Darren Grunstra
Health department needs to shut this place down . Dirty disgusting place.I got the tuna sandwich and it was absolutely disgusting!!!! Very dangerous to eat tuna with mayo when it's obviously spoiled from age. Be careful folks.
I went there today and it took me 20 minutes in line and when I was ordering food, she cut me off and she only let me order like one thing when I wanted to order three meals
Nice friendly folks at Jimmy John's! Just wish it didn't cost my family of 4 (2 adults and 2 pre-teens) $50 to eat fast food!
Atmosphere: 4
Food: 4
Service: 5
27 minutes in the drive thru and 7 people working, I have a 8 month old in the back who isn’t very patient. What a joke about “Freaky Fast” & a waste of 10$.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars I would. I have had nothing but issues with this location and their store manager, Doug. I used to tip all the time, even when they can’t read an order and would make the sandwich wrong and/or forget chips/cookies/sauces/napkins/straws. This last time I ordered. I received the correct drinks, and a sandwich that looked disgusting, supposed to be a chicken bacon ranch toasted. The chicken looked so gross I threw it away, after taking a picture of it. It was uneatable, I would’ve gotten sick from eating it, as it looked like TUNA!! I also ordered another sandwich with 2 bags of chips and a cookie, didn’t receive any of that. I was told BY THE STORE MANAGER, that at first we could make a second trip to pick up the rest of the order BUT REFUSED TO REMAKE THE CHICKEN BACON RANCH SANDWICH. When I explained what it looked like and was extremely white and was not edible, the store manager told me that IM A PROBLEM AND ON THE PROBLEM CUSTOMER LIST, hung up in the store!!! And he refused to remake my sandwich!!! 8 out of 10 times, if not every time, this location in rice lake either takes an hour to deliver and/or doesn’t send what you order and make the sandwiches correctly. If that makes a customer a “problem” sounds like the REAL PROBLEM IS THE STORE MANAGER. I tip when service times are good and orders are correct. After two correct orders I would resume tipping them, as I have had nothing but bad experiences, along with co workers and friends with this location, “Freak fast” as you claim to be, is not this location. If you are short staffed or short drivers, common courtesy is to call the customer to see if extended times work, or if they can make other arrangements. Work places only give you so lunch for a lunch break. Common courtesy is communication. I was notified from the app saying my order was ready for pickup. My husband went to pick it up, and didn’t receive the full order, not even a 3rd of the order!!! I was informed by Doug, the store manager, that he refused to remake my chicken bacon ranch toasted sandwich, as he stated “it looks like that since it’s toasted”, yet I ordered it before and it looked like normal chicken and right, so I know something wasn’t right with the chicken. Doug also told me, that he will be refunding me my order and I will not get the rest of my order, and that I am not to order from the Rice Lake location again, if I did, they would cancel my order, as I’m a “difficult customer”. How am I difficult when the rice lake location can’t read a order slip for sandwich orders and adding in the sides to the bags. I have spoken to many people about rice lake location, and so many others have the same issues. Don’t receive their add on’s, sandwiches are made incorrectly, and extremely slow delivery times. This is unacceptable! I understand if places are short staffed, but to be treated like this is extremely unprofessional and wrong. I’ve ordered from other towns, and have had no problems!! This is only a rice lake wi issue!!! New Richmond and nennah wi locations did a wonderful job. Time for a new store manager in rice lake, or a lot of coaching to be done.
Atmosphere: 1
Food: 1
Service: 1
Order was wrong multiple times
Service: 1
Fast service!
Atmosphere: 5
Food: 5
Service: 5
Avoid this place. Not capable of taking an order or getting said order right. I ordered a BLT had to go back in bc they only put bacon on it no L or T I think these people are on drugs.
Just went to Jimmy John’s and had the best experience of my life!! The window worker, Clifford, was a delight and he deserves a raise! Customer service was above and beyond. I highly recommend. Thank you Clifford!
Atmosphere: 5
Food: 5
Service: 5
Good food,fast and delicious awesome service
Vegetarian options: My favorite is getting a lettuce wrapped unwich.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BBQ Chips, Jalapeno Chips, Salt & Vinegar Chips, Dasani Bottled Water, Sandwich, Totally Tuna, Tuna Salad, Oatmeal Raisin Cookie, Ham & Cheese, Mayo 90 160 330, Club Tuna, The Pepe, Sliced Pickles, Chocolate Chip Cookie, Avocado Spread, Roast Beef, Provolone Cheese
Staff at Jimmy John's is always so welcoming.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Took two bites of your sandwich and vomited. Disgusting, questioning if was it rotten. Fast service though
Food: 1
Service: 5
The place was running well for a while but it seems like over the last year it's just gone downhill and I haven't gone there since because of people that work there and Doug is one of them I will never go there as long as he's there. GET RID OF DOUG. He gave my 15-year-old daughter the creeps
Atmosphere: 3
Food: 3
Service: 1
I got my sandwich just as I ordered it, and in a timeless fashion, I guess they really are freaky fast. The employees were very friendly and made the ordering process seamless. Great place, will visit again!
Atmosphere: 5
Food: 5
Service: 5
I just ate a sandwich from Jimmy John's, I wasn't aware that they were making sandwiches with sandwich bread. I love peppers, which was the only thing I recall that was on the sandwich. I think it was tuna, lettuce, and some kind of sauce. It was good. Soggy, but good. Just so you're aware:) I know you're dealing drugs out your restaurant:) You'll never kill me, because Jesus The Nazarene Christ will rise me, over and over, again:) 3:10 pm Sunday June 30, 2024.
Health department needs to shut this place down . Dirty disgusting place.I got the tuna sandwich and it was absolutely disgusting!!!! Very dangerous to eat tuna with mayo when it's obviously spoiled from age. Be careful folks.
Atmosphere: 2
Food: 1
Service: 1
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