Very bad experience! I come in here a couple times a week, the past few times something’s have been forgotten on our sandwich’s or something else was added, which we are understanding people things happen it could be there First day or the are having a bad week who knows 🤷♀️ but today we got our sandwich’s and we got all the things right but the veggies were switched around on them, we always do an online order so they probably grabbed the wrong ticket or something, this was at 10:30 on our lunch but we had to go back to work so we just called them around 1:30 when we got off of work told them our problem and they said they would grab the manager, she came on the phone saying “nothing is wrong with the sandwiches I made them my self” so we told her no it was right but the veggies were all switched around “ she said that is wrong and she was so stuck up on the phone we were trying to be nice about it, but she was just so mad, and she “doesn’t make any mistakes” Maybe she shouldn’t be so mean and rude and think about maybe she could of made a mistake, but instead said she wouldn’t remake them for us etc,etc. we were upset and told her we still have the sandwich and she just stopped talking and we were saying thank you and everything. As a manger you shouldn’t ever act like this maybe being a manger isn’t for you or working in the food industry isn’t for you. We went in 30 minutes later and the sandwiches were already made she handed them to us was so mad and slammed the other ones in the trash, left and didn’t say anything.
Atmosphere: 1
Food: 1
Service: 1
Jerilyn Bitney
It's the exact thing that I require of a fast food place; consistent and predictable.
Atmosphere: 4
Food: 4
Service: 4
steven
The two ladies working were amazing, great attitudes, lots of customers, everyone was happy, and all the veggies were full and looked like they should be in a magazine. I just moved to rice lake today and I will definitely be going to this location a lot. It’s refreshing to see employees who clearly care
Atmosphere: 5
Food: 5
Service: 5
Lux
Food is good and the employees are nice, but this location rarely participates in coupons or deals offered by Subway.
Matt Gordon
Awesome service great food big selection can be a little pricey depending on what you get for a sub, wrap or salad and they do have the best cookies 🍪.
Heather Barnes
They didn’t wash their hands they took forever to come from the back and they played around with each other they should be fired
B G
The boy putting the veggies on our sandwiches was trying to talk over me aggressively towards each other ask what I wanted on the 1st sandwich while I was talking to the 1st position gal about making my 2nd sandwich Then he asked us randomly. l, do you know who let the dogs out.? Why would you hire someone like that in customer service? The veggies are extremely frozen.
Tammy Fee
Horrible store management. Ordered online with over an hour's notice. Got there a few minutes late, hadn't even started my order. Kid just said, "it'll be a while" and went to help the next person in line! I asked for a refund instead because I didn't want to wait another half hour or more. Kid couldn't figure out how to put my refund back on my card, so he handed me $68 back in cash. Not the kid's fault. Management should have had more people on duty, and trained proper employees. Do better, Subway management.
Kid-friendliness: Super friendly staff! My 8 year old ordered and they were very patient. Thank you.
Wheelchair accessibility: Yes
Recommended dishes: Sandwich
Jordan Olson (doomguy1105)
Don’t bother with these thieves. You won’t get half of your order and when you call about it they won’t help and will tell you they can steal from you. Filing a chargeback on these thieves.
Heather Jones
The staff is very friendly and they work great together. I don't know if it was the manager or owner but I liked the fact that they were helping out too and not just standing around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Bruce Nichols
Ordered 3 sandwiches and all were great !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jeremy H.
Staff was friendly and fast, food was about par for course. The bathrooms looked like they hadn’t been cleaned in months though, which didn’t make me feel great about the rest of the restaurant.
Very bad experience! I come in here a couple times a week, the past few times something’s have been forgotten on our sandwich’s or something else was added, which we are understanding people things happen it could be there First day or the are having a bad week who knows 🤷♀️ but today we got our sandwich’s and we got all the things right but the veggies were switched around on them, we always do an online order so they probably grabbed the wrong ticket or something, this was at 10:30 on our lunch but we had to go back to work so we just called them around 1:30 when we got off of work told them our problem and they said they would grab the manager, she came on the phone saying “nothing is wrong with the sandwiches I made them my self” so we told her no it was right but the veggies were all switched around “ she said that is wrong and she was so stuck up on the phone we were trying to be nice about it, but she was just so mad, and she “doesn’t make any mistakes” Maybe she shouldn’t be so mean and rude and think about maybe she could of made a mistake, but instead said she wouldn’t remake them for us etc,etc. we were upset and told her we still have the sandwich and she just stopped talking and we were saying thank you and everything. As a manger you shouldn’t ever act like this maybe being a manger isn’t for you or working in the food industry isn’t for you. We went in 30 minutes later and the sandwiches were already made she handed them to us was so mad and slammed the other ones in the trash, left and didn’t say anything.
Atmosphere: 1
Food: 1
Service: 1
It's the exact thing that I require of a fast food place; consistent and predictable.
Atmosphere: 4
Food: 4
Service: 4
The two ladies working were amazing, great attitudes, lots of customers, everyone was happy, and all the veggies were full and looked like they should be in a magazine. I just moved to rice lake today and I will definitely be going to this location a lot. It’s refreshing to see employees who clearly care
Atmosphere: 5
Food: 5
Service: 5
Food is good and the employees are nice, but this location rarely participates in coupons or deals offered by Subway.
Awesome service great food big selection can be a little pricey depending on what you get for a sub, wrap or salad and they do have the best cookies 🍪.
They didn’t wash their hands they took forever to come from the back and they played around with each other they should be fired
The boy putting the veggies on our sandwiches was trying to talk over me aggressively towards each other ask what I wanted on the 1st sandwich while I was talking to the 1st position gal about making my 2nd sandwich Then he asked us randomly. l, do you know who let the dogs out.? Why would you hire someone like that in customer service? The veggies are extremely frozen.
Horrible store management. Ordered online with over an hour's notice. Got there a few minutes late, hadn't even started my order. Kid just said, "it'll be a while" and went to help the next person in line! I asked for a refund instead because I didn't want to wait another half hour or more. Kid couldn't figure out how to put my refund back on my card, so he handed me $68 back in cash. Not the kid's fault. Management should have had more people on duty, and trained proper employees. Do better, Subway management.
Very friendly staff. Fresh food and clean!
Atmosphere: 5
Food: 5
Service: 5
Sketchy little subway with limited menu
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Kid-friendliness: Super friendly staff! My 8 year old ordered and they were very patient. Thank you.
Wheelchair accessibility: Yes
Recommended dishes: Sandwich
Don’t bother with these thieves. You won’t get half of your order and when you call about it they won’t help and will tell you they can steal from you. Filing a chargeback on these thieves.
The staff is very friendly and they work great together. I don't know if it was the manager or owner but I liked the fact that they were helping out too and not just standing around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Ordered 3 sandwiches and all were great !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Staff was friendly and fast, food was about par for course. The bathrooms looked like they hadn’t been cleaned in months though, which didn’t make me feel great about the rest of the restaurant.
Atmosphere: 2
Food: 4
Service: 4
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