I used to go here regularly and they were wonderful. I took a break. Started stopping by again the last few months. What happened? They have screwed up my order at least 50% of the time. No one seems to know what they are doing. I think I'll stick to Woodbury. Smh....
Atmosphere: 3
Food: 3
Service: 1
Sophie
i’ve been a regular here for a while now and never really had an issue till now. it seems like now they have gotten new employees or something bc i walked in to pickup my drink and one of the baristas was rudeeeee. def disappointing bc i LOVE dunkin but lack of customer service and care is really showing through. i don’t think it’s terribly difficult to put a smile on your face, or learn how to answer questions politely.
Atmosphere: 1
Food: 5
Service: 1
Donald Maxwell
I come here to WI to visit my sister and drop my daughter off to college from Maryland a few times a year. Went here and got 2 dozen donuts and they seem like they are manufactured donuts. They said they make them in house but they have a chemical taste to them. They need to call Maryland and get the ingredients and the way how to make them because that place would be so busy because in MD they know how to make good donuts.
Atmosphere: 5
Food: 1
Service: 5
Sarah Thompson
The manager is rude 😒 So unprofessional. GO TO STARBUCKS!! Better service and coffee.
Atmosphere: 1
Service: 1
Patrick Spielmann
If you pay $3.50 for a cup of coffee the least you can do is spend 1 extra second to fill the cup. Doesn't happen all the time, but this is simple to teach staff.
Gloria Christoph
Nice little place. Donuts were soft and good. Cold Coffee even better! Employees answered questions without making me feel stupid. I'd go back!
Atmosphere: 5
Food: 5
Service: 5
Gage Johnson
Super disrespectful, 0 customer service, you work at a coffee shop, humble yourself...
Atmosphere: 1
Food: 2
Service: 1
Chris Schwan
I come here since they got the new ones in morning the woman don't how make good carmal Ice coffee. I ask for extra shots carmal . I think they over charge me not put in what I requested. It tasted horrible
Atmosphere: 3
Food: 5
Service: 1
Katie Bedwell
The worst coffee shop I have ever been to. I go to dunkin daily and have never been charged for an extra pump of flavor before also the vanilla bean latte was watered down flavor milk and no espresso, my daughter confirmed that with taste and color as she works at a dunkin. When im traveling I will never stop at this location.
Atmosphere: 1
Food: 1
Service: 1
Beth Goeltz
Friendly, helpful employees and fresh, delicious donuts. I’m grateful to have this donut shop in River Falls!
They have no customer service and the staff is very rude to me and my husband. Will never go back to it..
Atmosphere: 1
Food: 1
Service: 1
Laurie O'Neil
We absolutely Love going to the River Falls location! Management and workers are absolutely AMAZING! They all really care about each customer satisfaction. They go above and beyond to make each customer happy. We went through the drive-through this morning and the kids were so excited about the wonderful Easter bunny that was at the drive-through. They also received an egg with a doughnut hole in the egg. It made their day! Again, we appreciate all you do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Bite Filled with Cream Cheese, Iced Macchiato
Nicole Draus
Fast friendly service, delicious coffee
Service: 5
Mel Schmidt
Best coffee ever!
Atmosphere: 5
Food: 5
Service: 5
Cerenity Streiff
Passing through River Falls and stopped here the other day to grab a treat and coffee for me and my daughter. Great selection of donuts for a Saturday morning and super nice welcoming staff. My drink was made perfectly and the dining area was clean.
I used to go here regularly and they were wonderful. I took a break. Started stopping by again the last few months. What happened? They have screwed up my order at least 50% of the time. No one seems to know what they are doing. I think I'll stick to Woodbury. Smh....
Atmosphere: 3
Food: 3
Service: 1
i’ve been a regular here for a while now and never really had an issue till now. it seems like now they have gotten new employees or something bc i walked in to pickup my drink and one of the baristas was rudeeeee. def disappointing bc i LOVE dunkin but lack of customer service and care is really showing through. i don’t think it’s terribly difficult to put a smile on your face, or learn how to answer questions politely.
Atmosphere: 1
Food: 5
Service: 1
I come here to WI to visit my sister and drop my daughter off to college from Maryland a few times a year. Went here and got 2 dozen donuts and they seem like they are manufactured donuts. They said they make them in house but they have a chemical taste to them. They need to call Maryland and get the ingredients and the way how to make them because that place would be so busy because in MD they know how to make good donuts.
Atmosphere: 5
Food: 1
Service: 5
The manager is rude 😒 So unprofessional. GO TO STARBUCKS!! Better service and coffee.
Atmosphere: 1
Service: 1
If you pay $3.50 for a cup of coffee the least you can do is spend 1 extra second to fill the cup. Doesn't happen all the time, but this is simple to teach staff.
Nice little place. Donuts were soft and good. Cold Coffee even better! Employees answered questions without making me feel stupid. I'd go back!
Atmosphere: 5
Food: 5
Service: 5
Super disrespectful, 0 customer service, you work at a coffee shop, humble yourself...
Atmosphere: 1
Food: 2
Service: 1
I come here since they got the new ones in morning the woman don't how make good carmal Ice coffee. I ask for extra shots carmal . I think they over charge me not put in what I requested. It tasted horrible
Atmosphere: 3
Food: 5
Service: 1
The worst coffee shop I have ever been to. I go to dunkin daily and have never been charged for an extra pump of flavor before also the vanilla bean latte was watered down flavor milk and no espresso, my daughter confirmed that with taste and color as she works at a dunkin. When im traveling I will never stop at this location.
Atmosphere: 1
Food: 1
Service: 1
Friendly, helpful employees and fresh, delicious donuts. I’m grateful to have this donut shop in River Falls!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They have no customer service and the staff is very rude to me and my husband. Will never go back to it..
Atmosphere: 1
Food: 1
Service: 1
We absolutely Love going to the River Falls location! Management and workers are absolutely AMAZING! They all really care about each customer satisfaction. They go above and beyond to make each customer happy. We went through the drive-through this morning and the kids were so excited about the wonderful Easter bunny that was at the drive-through. They also received an egg with a doughnut hole in the egg. It made their day! Again, we appreciate all you do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Bite Filled with Cream Cheese, Iced Macchiato
Fast friendly service, delicious coffee
Service: 5
Best coffee ever!
Atmosphere: 5
Food: 5
Service: 5
Passing through River Falls and stopped here the other day to grab a treat and coffee for me and my daughter. Great selection of donuts for a Saturday morning and super nice welcoming staff. My drink was made perfectly and the dining area was clean.
Atmosphere: 5
Food: 5
Service: 5
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