Einstein Bros. Bagels

Have to get there early for an everything bagel - but worth it!

Atmosphere: 5

Food: 5

Service: 5

Went there this morning and ordered a breakfast sandwich, however I requested it be prepared on a bagel not a croissant, like the menu described it. The cashier told me “ they can make substitutions to sand whiches”, so I just ordered the item. After she competed the transaction, I asked why they couldn’t make substitutions to menu items. She said that they no longer are an Einstein Brod Bagel Shop, just Carribou Coffee only. Hard to believe they are allowed to promote the business with a different name. It’s very misleading.

When we got in line, there were a free cars ahead of us. We had to wait to order. My husband changed his "shmear" from plain to honey almond which elicited a "sigh" through the speaker from the woman taking the order. We ordered the same thing two pumpkin bagels with honey cream cheese, not toasted. They repeated the order and it was correct. We waited at least 15 minutes. We get to the window, the woman had our order but instead of giving us our bagels, she took the next iterations order. There was no one else behind us. Low and behold, she told us they were short staffed. We get down the road and opened up nice and crispy bagels with warm cream cheese. Call the manager and steak to Brandi. She said the "next time you come in, we will make sure they are made right." Ok, so the $4 per bagel we just paid for that you made wrong is my cost to eat. Sorry, Renee, there won't be a next time and as we are huge "buy local" mentality will be "schmeared" to our friends and co-workers how much you appreciate local customers.

When we got in line, there were a free cars ahead of us. We had to wait to order. My husband changed his "shmear" from plain to honey almond which elicited a "sigh" through the speaker from the woman taking the order. We ordered the same thing two pumpkin bagels with honey cream cheese, not toasted. They repeated the order and it was correct. We waited at least 15 minutes. We get to the window, the woman had our order but instead of giving us our bagels, she took the next iterations order. There was no one else behind us. Low and behold, she told us they were short staffed. We get down the road and opened up nice and crispy bagels with warm cream cheese. Call the manager and steak to Brandi. She said the "next time you come in, we will make sure they are made right." Ok, so the $4 per bagel we just paid for that you made wrong is my cost to eat. Sorry, Renee, there won't be a next time and as we are huge "buy local" mentality will be "schmeared" to our friends and co-workers how much you appreciate local customers.

How dare they call this place Einstein Bagels! Einstein was supposed to be a smart guy but bagels are the dumbest things I can possibly think of! I mean wake up people! They are trying to distract all of us from the fact that in 1998, The Undertaker threw Mankind off Hell In A Cell, and plummeted 16 ft through an announcer's table!

Staff is nice & I like them but I've always asked for my bagel not toasted and they always toast it. Fairly disappointing because it happens every single time I'm in no matter if I specifically say not toasted. Can't seem to get it across to them not to toast it not matter what I say.