No longer gives my doggo a pup cup, I know they don’t technically have that but when you ask for a little cup of cream they should give it to you
Atmosphere: 2
Food: 3
Service: 2
Matt Wiberg
I ordered 2 of the same sandwich. One had burnt meat and the other had a burnt bun. Both tasted gross. Wouldn't recommend, BK is across the street and superior.
Food: 1
Service: 4
NJ Warmuth
Heavenly chicken sandwich 😇
Jason
Horrible McDonald's. Avoid this one! Went there last week with my parents while driving through the city. After we placed our order and were waiting for the food, I saw them bring it out on a tray, then back into the kitchen where they literally threw most of it in a bag. The manager / supervisor then came out and told everyone in the restaurant that we all had to leave immediately because they were closing early and he didn't have time to let anyone know ahead of time. NO signs on the doors, no staff informing people of the early closure, no nothing. Then told another 7 or so people in line that they were taking no more orders and they had to leave also. They also kicked out a family of 7 or 8 that they had just served food to 1 minute earlier. That family had no idea what they were going to do with their food. The manager / supervisor then tells my 79-year-old handicapped father who uses a walker that we can't go out the north door where the handicapped parking is, and that he'd have to walk around the entire restaurant on the ice to get back to our car. This manager / supervisor should not be in a leadership position as they seem to have no ability to deal with situations, no customer service ability and can't make good decisions. I then filed a complaint with McDonald's corporate and found out that the store responded to corporate telling them that they had called me and spoken to me by phone...which they had not. This store completely lied to corporate by telling them that they had dealt with the complaint. Whomever owns this McDonald's needs to make some major staffing changes as they are being lied to by their staff. ...and I've already contacted McDonald's about this via feedback and filed a report. Your manager lied and told customer care that they called me...which they never did. I wonder how many other complaints they never dealt with but said that they did...
Atmosphere: 3
Food: 2
Service: 1
Ken Wolfe
Slowest drive thru ever.
Atmosphere: 1
Food: 4
Service: 2
Michael Carlson
You get the expected McDonald’s experience here
Atmosphere: 4
Food: 3
Service: 4
Jack Harris
Everything cool bad attitude
Atmosphere: 1
Food: 1
Service: 1
Kim Myers
Order was ok, but the wait for curbside pickup was 15 minutes.
Food: 5
Service: 2
Kerry R
Today, November 15, 2025, at 5:09pm I placed an online order using an app exclusive deal. The order went through and I was charged. I went inside to get it and they said it never went into their system. The manager, who's name I don't know because he wasn't wearing a name tag, who absolutely should not be an employee, and definitely 100% not be a manager either, tells me to place the order again. I asked what about the money I was already charged? He said that at the end of the day when the order isn't processed through their system, I'll get a refund. So I didn't get a refund, I didn't get my order and I couldn't reorder it because the deal is only a 1x a day deal. Did he offer to let me order it right there without the app when I told him I couldn't, no. When I asked him what I should do, he just walked away. If you don't want to be scammed or have your money stolen, then avoid this location. Ive ordered through the app for McDonald's(at other locations) and other places and I have never had this issue. And then to steal from me is diabolical. I'll be contacting my bank to solve this and McDonald's corporate to see what they can do for their manager and app ruining my day.
Atmosphere: 1
Food: 1
Service: 1
Sean Hall
As a DoorDasher ALL of fast food is a disgrace of what it once was, and this store is no exception. While it's not as bad as the McDonald's on Sheridan on the Southside, it's pretty bad. No one, and I mean NO ONE moves worth a sense of purpose anymore. I literally just watched a guy wait 7 minutes for one sandwich and fries. How is any of this acceptable?
This is a notoriously slow location, even with ample parking nearby, it’s not enough crowd control with the single drive thru lane There is always a wait and they are constantly under staffed More of a corporate issue than anything—they are chronically understaffed and they just need more staff
Atmosphere: 3
Food: 3
Service: 3
Maria Davis
Regrettably, the food lacked flavor, the service was quite slow and delivered with sarcasm, and the burgers were poorly assembled. Overall, the experience was not a positive one on this occasion.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, World Famous Fries
Steven Latuvnik
I don’t usually leave this bad of a review on a restaurant, but the service at this one, especially at night is awful. I walked into the restaurant and stood at the front counter for at least four minutes before having to yell To get someone’s attention. I was able to snap this picture of employees just playing on their phones and talking to each other. This was not the first time I was at this location and seen terrible service. Also spent literally 12 minutes in the drive-through one night waiting for food why the manager was outside talking on his phone on speaker arguing with someone. Granted he was probably on break, which is fine but this conversation that was on speakerphone so the whole world could hear was inappropriate for anyone let alone a manager to be having in front of the restaurant. I do not know if this is the store manager or just a shift manager or something.
Atmosphere: 1
Food: 2
Service: 1
Steven Berg
Clean. Hot food.
Atmosphere: 5
Food: 5
Service: 5
Sarah King
Always greeted with a smile at the Salem Lakes McDonald's; thanks you to the team there. We appreciate you!
No longer gives my doggo a pup cup, I know they don’t technically have that but when you ask for a little cup of cream they should give it to you
Atmosphere: 2
Food: 3
Service: 2
I ordered 2 of the same sandwich. One had burnt meat and the other had a burnt bun. Both tasted gross. Wouldn't recommend, BK is across the street and superior.
Food: 1
Service: 4
Heavenly chicken sandwich 😇
Horrible McDonald's. Avoid this one! Went there last week with my parents while driving through the city. After we placed our order and were waiting for the food, I saw them bring it out on a tray, then back into the kitchen where they literally threw most of it in a bag. The manager / supervisor then came out and told everyone in the restaurant that we all had to leave immediately because they were closing early and he didn't have time to let anyone know ahead of time. NO signs on the doors, no staff informing people of the early closure, no nothing. Then told another 7 or so people in line that they were taking no more orders and they had to leave also. They also kicked out a family of 7 or 8 that they had just served food to 1 minute earlier. That family had no idea what they were going to do with their food. The manager / supervisor then tells my 79-year-old handicapped father who uses a walker that we can't go out the north door where the handicapped parking is, and that he'd have to walk around the entire restaurant on the ice to get back to our car. This manager / supervisor should not be in a leadership position as they seem to have no ability to deal with situations, no customer service ability and can't make good decisions. I then filed a complaint with McDonald's corporate and found out that the store responded to corporate telling them that they had called me and spoken to me by phone...which they had not. This store completely lied to corporate by telling them that they had dealt with the complaint. Whomever owns this McDonald's needs to make some major staffing changes as they are being lied to by their staff.
...and I've already contacted McDonald's about this via feedback and filed a report. Your manager lied and told customer care that they called me...which they never did. I wonder how many other complaints they never dealt with but said that they did...
Atmosphere: 3
Food: 2
Service: 1
Slowest drive thru ever.
Atmosphere: 1
Food: 4
Service: 2
You get the expected McDonald’s experience here
Atmosphere: 4
Food: 3
Service: 4
Everything cool bad attitude
Atmosphere: 1
Food: 1
Service: 1
Order was ok, but the wait for curbside pickup was 15 minutes.
Food: 5
Service: 2
Today, November 15, 2025, at 5:09pm I placed an online order using an app exclusive deal. The order went through and I was charged. I went inside to get it and they said it never went into their system. The manager, who's name I don't know because he wasn't wearing a name tag, who absolutely should not be an employee, and definitely 100% not be a manager either, tells me to place the order again. I asked what about the money I was already charged? He said that at the end of the day when the order isn't processed through their system, I'll get a refund. So I didn't get a refund, I didn't get my order and I couldn't reorder it because the deal is only a 1x a day deal. Did he offer to let me order it right there without the app when I told him I couldn't, no. When I asked him what I should do, he just walked away. If you don't want to be scammed or have your money stolen, then avoid this location. Ive ordered through the app for McDonald's(at other locations) and other places and I have never had this issue. And then to steal from me is diabolical. I'll be contacting my bank to solve this and McDonald's corporate to see what they can do for their manager and app ruining my day.
Atmosphere: 1
Food: 1
Service: 1
As a DoorDasher ALL of fast food is a disgrace of what it once was, and this store is no exception. While it's not as bad as the McDonald's on Sheridan on the Southside, it's pretty bad. No one, and I mean NO ONE moves worth a sense of purpose anymore. I literally just watched a guy wait 7 minutes for one sandwich and fries. How is any of this acceptable?
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
This is a notoriously slow location, even with ample parking nearby, it’s not enough crowd control with the single drive thru lane
There is always a wait and they are constantly under staffed
More of a corporate issue than anything—they are chronically understaffed and they just need more staff
Atmosphere: 3
Food: 3
Service: 3
Regrettably, the food lacked flavor, the service was quite slow and delivered with sarcasm, and the burgers were poorly assembled. Overall, the experience was not a positive one on this occasion.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, World Famous Fries
I don’t usually leave this bad of a review on a restaurant, but the service at this one, especially at night is awful. I walked into the restaurant and stood at the front counter for at least four minutes before having to yell To get someone’s attention. I was able to snap this picture of employees just playing on their phones and talking to each other. This was not the first time I was at this location and seen terrible service. Also spent literally 12 minutes in the drive-through one night waiting for food why the manager was outside talking on his phone on speaker arguing with someone. Granted he was probably on break, which is fine but this conversation that was on speakerphone so the whole world could hear was inappropriate for anyone let alone a manager to be having in front of the restaurant. I do not know if this is the store manager or just a shift manager or something.
Atmosphere: 1
Food: 2
Service: 1
Clean. Hot food.
Atmosphere: 5
Food: 5
Service: 5
Always greeted with a smile at the Salem Lakes McDonald's; thanks you to the team there. We appreciate you!
Food: 5
Service: 5
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