They were out of the bread we wanted. The bread we got was so stale I couldn't even finish it. Worst sandwich ever.
Food: 1
Service: 3
Chase Ducharme
I’m glad to see I’m not the only one who has a problem with the blonde face tattoo lady. She was very rude and had a huge attitude after I asked for a new sandwich after she massacred my bread opening it. She kept saying the bread was fresh even though it wasn’t my complaint, and I never said that it wasn’t. My guess is that she has a drug problem. Decided to go to Kwik trip down the road and it was much better.
Atmosphere: 1
Food: 5
Service: 1
Yuliya Gabrielse
If you want a fresh sub, please don’t come here!
Bread was super dry on all 3 of our sandwiches. Went back to ask for a refund, only to be told that they don’t do refunds. Won’t give store credit. Won’t share managers phone number/card info.
The young man told me to just go on google and leave a bad review, so I guess they rather have this over just giving a refund? Quite sad!
Manager Sharon, you have the worst customer service! We will take our business somewhere else
Molly Jane
I have never left a review on google before but this is the third time I have had a horrible experience with a particular employee, so I feel that it needs to be addressed. She’s an older woman with blonde hair & a lot of tattoos. She was extremely rude and should definitely not be working in customer service. She made our subs so sloppy, to the point where we couldn’t even eat it. We asked for our subs toasted and it was barely warmed. Like I said, this is the THIRD time I’ve had a very poor experience with this woman. She doesn’t seem like she wants to be there and seemed super annoyed that we even came in. Honestly it makes me not want to go back because I don’t want to have to deal with her again. Extremely dissatisfied and disappointed.
Trenten Otte
Lady with tattoos doesn’t care about anything my sub was cold by the time I walked to a table when it was toasted. The other sub had no meat or anything on it at all. For what they cost this is not what should be served. The lady with tattoos shouldn’t be in customer service
Atmosphere: 1
Food: 1
Service: 1
Robert Norman
$14 for a footling and it had 3 slices of meat. This place is a joke now. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Abbie Preston
Absolutely terrible experience. The staff was extremely rude — especially the older blonde woman with tattoos. Hands down the rudest person I’ve ever encountered in customer service. Honestly, the way the place is managed is disappointing, and someone needs to address it.
The inside looked clean, which is about the only positive thing I can say. But the service? Awful. It wasn’t even busy, and somehow they still messed up. The sandwich was wrapped so poorly it was falling apart, and the folding job was laughable. It looked like zero effort was put in.
With that kind of attitude and work ethic, it makes total sense why the place was dead. I won’t be coming back, and I definitely won’t be recommending it to anyone else. Do better.
Atmosphere: 1
Food: 2
Service: 1
Quentin Keller
Me and my spouse come to this location very often, but today we had are worst experience by far, we came in looking at the menu to see what we want the two workers had no manners what so ever the attitude was absolutely disgusting while looking at the menu Chery kept asking what bread and what we wanted in a disrespectful tone when I said we would like a second she kept asking she told my wife that they couldn’t heat up the meant and cheese only it had to be only the meat (my wife does this every time we go and they did both the cheese and meat). Then the other worker was Payton he never looked up to make eye contact like most people do cause it’s respectful he didn’t put much of any veggies or sauce on it they veggies all looked like they have been sitting out for awhile and never restocked to fresh ones it was just terrible with these two workers!
Atmosphere: 1
Food: 1
Service: 1
Sam Scheibl
Went to falls subway after my son’s track meet and had a pleasant suprise from a worker named Brooke. As soon as I walked in, she greeted me with a huge smile. Throughout the whole order she was patient and respectful. I even had her take something off and she didn’t bat an eye and did with a smile on her face. When I left she said something along the lines of hoping to see me as a customer again. It’s safe to say i’ll be doing so. I hope to god there are more young workers like her out there.
Atmosphere: 5
Food: 3
Service: 5
trevor smith
If the blonde hair lady with the face tattoo is working, do yourself a favor and walk out. Always in a bad mood and your sub will be made with zero care. They don’t accept valid coupons either
The lady that did my sandwich was an older lady and had a tattoo from where I saw. When asked about my toppings, I asked for cucumber which she gave me two pieces and I asked for lettuce and it was a pinch of lettuce so I asked for extra lettuce and she literally put two pieces of shredded lettuce. I asked for more and again another two piece. I finally just said forget. Even though I was the only customer in the store. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Kk Lor
The lady with the tattoos is absolutely terrible!! Get a new manager immediately!!! The employees are amazing feel bad for them tho. There is one in particular that’s awesome don’t know what his name is. Get rid of this lady!!! I hope this place closes down
Atmosphere: 1
Food: 1
Service: 1
Jack Verhelst
Refused to take coupon. Same coupons as taken in the past.
Atmosphere: 2
Food: 3
Service: 2
Patty H
I went in this past Sunday and was pleasantly surprised to see a kind young man named Ryan working that morning. He greeted me with a smile that made me feel welcomed, and was very polite while taking my sub order.
After finishing cutting the sandwich, he wrapped it very nicely and asked if I would like a bag. As I was paying, he told me to have a great rest of my day with that pretty smile.
I was shocked because I risked coming in after seeing the reviews which don’t seem to good. But Ryan was very polite, the bread he baked was fresh and tasted delightful. I will be coming back this Sunday again!
Atmosphere: 4
Food: 4
Service: 5
Lincoln Lensmire
Not quite sure why tattoo lady even has the job. I believe her name was Shari. She is very disrespectful to me. I feel bad for the other workers I have interacted with there. They are very polite and make the place welcoming. Such a shame!
They were out of the bread we wanted. The bread we got was so stale I couldn't even finish it. Worst sandwich ever.
Food: 1
Service: 3
I’m glad to see I’m not the only one who has a problem with the blonde face tattoo lady. She was very rude and had a huge attitude after I asked for a new sandwich after she massacred my bread opening it. She kept saying the bread was fresh even though it wasn’t my complaint, and I never said that it wasn’t. My guess is that she has a drug problem. Decided to go to Kwik trip down the road and it was much better.
Atmosphere: 1
Food: 5
Service: 1
If you want a fresh sub, please don’t come here!
Bread was super dry on all 3 of our sandwiches. Went back to ask for a refund, only to be told that they don’t do refunds. Won’t give store credit. Won’t share managers phone number/card info.
The young man told me to just go on google and leave a bad review, so I guess they rather have this over just giving a refund? Quite sad!
Manager Sharon, you have the worst customer service! We will take our business somewhere else
I have never left a review on google before but this is the third time I have had a horrible experience with a particular employee, so I feel that it needs to be addressed. She’s an older woman with blonde hair & a lot of tattoos. She was extremely rude and should definitely not be working in customer service. She made our subs so sloppy, to the point where we couldn’t even eat it. We asked for our subs toasted and it was barely warmed. Like I said, this is the THIRD time I’ve had a very poor experience with this woman. She doesn’t seem like she wants to be there and seemed super annoyed that we even came in. Honestly it makes me not want to go back because I don’t want to have to deal with her again. Extremely dissatisfied and disappointed.
Lady with tattoos doesn’t care about anything my sub was cold by the time I walked to a table when it was toasted. The other sub had no meat or anything on it at all. For what they cost this is not what should be served. The lady with tattoos shouldn’t be in customer service
Atmosphere: 1
Food: 1
Service: 1
$14 for a footling and it had 3 slices of meat. This place is a joke now. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible experience. The staff was extremely rude — especially the older blonde woman with tattoos. Hands down the rudest person I’ve ever encountered in customer service. Honestly, the way the place is managed is disappointing, and someone needs to address it.
The inside looked clean, which is about the only positive thing I can say. But the service? Awful. It wasn’t even busy, and somehow they still messed up. The sandwich was wrapped so poorly it was falling apart, and the folding job was laughable. It looked like zero effort was put in.
With that kind of attitude and work ethic, it makes total sense why the place was dead. I won’t be coming back, and I definitely won’t be recommending it to anyone else. Do better.
Atmosphere: 1
Food: 2
Service: 1
Me and my spouse come to this location very often, but today we had are worst experience by far, we came in looking at the menu to see what we want the two workers had no manners what so ever the attitude was absolutely disgusting while looking at the menu Chery kept asking what bread and what we wanted in a disrespectful tone when I said we would like a second she kept asking she told my wife that they couldn’t heat up the meant and cheese only it had to be only the meat (my wife does this every time we go and they did both the cheese and meat). Then the other worker was Payton he never looked up to make eye contact like most people do cause it’s respectful he didn’t put much of any veggies or sauce on it they veggies all looked like they have been sitting out for awhile and never restocked to fresh ones it was just terrible with these two workers!
Atmosphere: 1
Food: 1
Service: 1
Went to falls subway after my son’s track meet and had a pleasant suprise from a worker named Brooke. As soon as I walked in, she greeted me with a huge smile. Throughout the whole order she was patient and respectful. I even had her take something off and she didn’t bat an eye and did with a smile on her face. When I left she said something along the lines of hoping to see me as a customer again. It’s safe to say i’ll be doing so. I hope to god there are more young workers like her out there.
Atmosphere: 5
Food: 3
Service: 5
If the blonde hair lady with the face tattoo is working, do yourself a favor and walk out. Always in a bad mood and your sub will be made with zero care. They don’t accept valid coupons either
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lady that did my sandwich was an older lady and had a tattoo from where I saw. When asked about my toppings, I asked for cucumber which she gave me two pieces and I asked for lettuce and it was a pinch of lettuce so I asked for extra lettuce and she literally put two pieces of shredded lettuce. I asked for more and again another two piece. I finally just said forget. Even though I was the only customer in the store. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
The lady with the tattoos is absolutely terrible!! Get a new manager immediately!!! The employees are amazing feel bad for them tho. There is one in particular that’s awesome don’t know what his name is. Get rid of this lady!!! I hope this place closes down
Atmosphere: 1
Food: 1
Service: 1
Refused to take coupon. Same coupons as taken in the past.
Atmosphere: 2
Food: 3
Service: 2
I went in this past Sunday and was pleasantly surprised to see a kind young man named Ryan working that morning. He greeted me with a smile that made me feel welcomed, and was very polite while taking my sub order.
After finishing cutting the sandwich, he wrapped it very nicely and asked if I would like a bag. As I was paying, he told me to have a great rest of my day with that pretty smile.
I was shocked because I risked coming in after seeing the reviews which don’t seem to good. But Ryan was very polite, the bread he baked was fresh and tasted delightful. I will be coming back this Sunday again!
Atmosphere: 4
Food: 4
Service: 5
Not quite sure why tattoo lady even has the job. I believe her name was Shari. She is very disrespectful to me. I feel bad for the other workers I have interacted with there. They are very polite and make the place welcoming. Such a shame!
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