I love cousins. Have for decades. This particular location doesn't seem to understand holding temperatures for soup. Every single time I order it, it's lukewarm. They obviously don't stir it, so the top half cools down. Please deal with this. This is basic stuff, and you could end up sending folks to the hospital.
Sean Quinn
Every time I order from here there’s a mistake. This time I ordered the chicken bacon cheddar cheese steak. No bacon on the sandwich, it was wet like the meat came out of a plastic bag, and it had no seasoning to it at all. Wife’s sandwich only had meat on half of it and 1/2 of a piece of cheese. Ordered on the app and pre tipped hoping that would generate some quality but of course not. Not sure if ownership changed with the location change but this place has gone down hill.
Atmosphere: 1
Food: 1
Service: 1
Taylor Dancik
Food is always good but way over priced...
Atmosphere: 5
Food: 5
Service: 5
Ty Fly
Went in today with my girl and noticed half the fries missing smh, a place i enjoyed going to I don't enjoy so much.
Atmosphere: 3
Food: 2
Service: 3
Tiffani Perkins
UPDATE: I listened to Cousin's response to contact the site they said to contact because they "take these issues seriously" and didn't hear back from anyone. Not too shocking but I thought I might get a response and have this made right so I could eat at Cousins again.
So, I moved to Sheboygan two years from Oregon and tried Cousins Subs for the first time and it was great. I went back in a few weeks later and had a big online order for kids and adults that were hanging out on the beach. I ordered 7 sandwiches and it was close to $80. I grabbed the bag and went back to the beach and we all opened our sandwiches and 60% of them were fine and the other 3 were inedible. The kids all got the philly cheesesteak sandwiches with no tomatoes or onions. It was literally just bread. Little to no meat and little to no cheese. I assume all their ingredients are portioned but there is 100% ZERO chance this was the amount they put on sandwiches because I have seen pictures online of customer Philly sandwiches and they do not look like the ones we got. All three teens who were starving didn't eat them and fed it to the seagulls because they said it was just eating dry bread and not appetizing at all. I contacted the store which did nothing so I contacted the corporate office with pictures and everything and no response. I told them mistakes happen but if they don't make it right I will never go back to a Cousins again(which they probably thought wouldn't happen and that I wouldbe mad for a bit but would eventually go back in a few months later). I eat sandwiches 2-3 times a week from sub shops for lunch and so do my kids so even though I am just one person I still pay a lot if money to the sandwich places I love and I was so excited to have a new place to go to in my new town. I never heard back from them and it has officially been two years and I have never stepped foot in a Cousin Subs since. I am not a Karen and work in a restaurant so I understand mistakes happen because I make them myself but all they had to do was make it right which is what you do in the service industry. I am writing this now 2 years later because I got a new phone and was going through pictures and saw the pictures of those disgusting sandwiches and realized it had been 2 years and 2 months already since that picture was taken! Wish you guys would have reached out to me because you'd have a loyal customer in me.
Atmosphere: 4
Food: 1
Service: 1
Anthony Bray
Meatball sub was cold.
Atmosphere: 3
Food: 1
Service: 3
Dan Shaske
Service was slow even though the place wasn't busy. Ordered 2 subs. Got home and one order was not right. Went back and got it corrected, however....they sure do scrimp on ingredients. Hardly any ham and the same for the cheese. Very generous with the lettuce though. If I want that much lettuce I'll order a salad for crying out loud. Jersey Mike's for me from now on. Very disappointed over all.
Atmosphere: 1
Food: 1
Service: 1
LadyG 1978
I like the people that work at this location . They are friendly and they do a good job.
Atmosphere: 4
Food: 4
Service: 5
Gwen Biersteker
I like the people that work at this location . They are friendly and they do a good job.
I recently visited Cousins Subs and found the experience to be quite average. The food was decent but nothing out of the ordinary, the service was standard without any notable personal touches, and the atmosphere was basic without any unique charm. If you're looking for a straightforward sub sandwich without any frills, this place might suit your needs. However, for those seeking something more memorable or distinctive, it may not impress. Overall, a very basic dining experience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Tuna
Justin Welsch
Website is garbage. Can't get to a menu without jumping through hoops and giving permissions. I'll just go to jersey
Food: 4
Fran Brion
The north side store is better than the south side
Atmosphere: 4
Food: 4
Service: 4
justin molitor
Ordered almost $60 worth, barely any meat instead of lettuce we got a boat load of onions on the tuna and the ham and cheese might as well been bread and cheese and a tomato. Also, it was the same with the salami skimping out on the meat,mayo,cheese, and lettuce that I'm surprised there was a loaf a bread and not a piece of cardboard rolled up. I had to do a double take to make sure I didn't order from Jimmy John's, but then again, it seems Jimmy John's can make better sandwiches now since cousins fell to the bottom. Such a disappointment. I guess I'm crossing cousins off for good, only Ella's,dinos, and jersey Mike's. You guys such take lessons from them. Maybe they can train you how to make sandwiches properly without being a rip-off.
Atmosphere: 1
Food: 2
Service: 1
Matthew Benson
Always friendly. Quick. Accommodating. And they make a tastey sub. Please get banana and/or pepperoncini peppers ?
I love cousins. Have for decades. This particular location doesn't seem to understand holding temperatures for soup. Every single time I order it, it's lukewarm. They obviously don't stir it, so the top half cools down. Please deal with this. This is basic stuff, and you could end up sending folks to the hospital.
Every time I order from here there’s a mistake. This time I ordered the chicken bacon cheddar cheese steak. No bacon on the sandwich, it was wet like the meat came out of a plastic bag, and it had no seasoning to it at all. Wife’s sandwich only had meat on half of it and 1/2 of a piece of cheese. Ordered on the app and pre tipped hoping that would generate some quality but of course not. Not sure if ownership changed with the location change but this place has gone down hill.
Atmosphere: 1
Food: 1
Service: 1
Food is always good but way over priced...
Atmosphere: 5
Food: 5
Service: 5
Went in today with my girl and noticed half the fries missing smh, a place i enjoyed going to I don't enjoy so much.
Atmosphere: 3
Food: 2
Service: 3
UPDATE: I listened to Cousin's response to contact the site they said to contact because they "take these issues seriously" and didn't hear back from anyone. Not too shocking but I thought I might get a response and have this made right so I could eat at Cousins again.
So, I moved to Sheboygan two years from Oregon and tried Cousins Subs for the first time and it was great. I went back in a few weeks later and had a big online order for kids and adults that were hanging out on the beach. I ordered 7 sandwiches and it was close to $80. I grabbed the bag and went back to the beach and we all opened our sandwiches and 60% of them were fine and the other 3 were inedible. The kids all got the philly cheesesteak sandwiches with no tomatoes or onions. It was literally just bread. Little to no meat and little to no cheese. I assume all their ingredients are portioned but there is 100% ZERO chance this was the amount they put on sandwiches because I have seen pictures online of customer Philly sandwiches and they do not look like the ones we got.
All three teens who were starving didn't eat them and fed it to the seagulls because they said it was just eating dry bread and not appetizing at all.
I contacted the store which did nothing so I contacted the corporate office with pictures and everything and no response. I told them mistakes happen but if they don't make it right I will never go back to a Cousins again(which they probably thought wouldn't happen and that I wouldbe mad for a bit but would eventually go back in a few months later). I eat sandwiches 2-3 times a week from sub shops for lunch and so do my kids so even though I am just one person I still pay a lot if money to the sandwich places I love and I was so excited to have a new place to go to in my new town.
I never heard back from them and it has officially been two years and I have never stepped foot in a Cousin Subs since. I am not a Karen and work in a restaurant so I understand mistakes happen because I make them myself but all they had to do was make it right which is what you do in the service industry. I am writing this now 2 years later because I got a new phone and was going through pictures and saw the pictures of those disgusting sandwiches and realized it had been 2 years and 2 months already since that picture was taken! Wish you guys would have reached out to me because you'd have a loyal customer in me.
Atmosphere: 4
Food: 1
Service: 1
Meatball sub was cold.
Atmosphere: 3
Food: 1
Service: 3
Service was slow even though the place wasn't busy. Ordered 2 subs. Got home and one order was not right.
Went back and got it corrected, however....they sure do scrimp on ingredients. Hardly any ham and the same for the cheese.
Very generous with the lettuce though. If I want that much lettuce I'll order a salad for crying out loud. Jersey Mike's for me from now on.
Very disappointed over all.
Atmosphere: 1
Food: 1
Service: 1
I like the people that work at this location . They are friendly and they do a good job.
Atmosphere: 4
Food: 4
Service: 5
I like the people that work at this location . They are friendly and they do a good job.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wisconsin Chicken Cheese Steak
Great subs, excellent workers
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently visited Cousins Subs and found the experience to be quite average. The food was decent but nothing out of the ordinary, the service was standard without any notable personal touches, and the atmosphere was basic without any unique charm. If you're looking for a straightforward sub sandwich without any frills, this place might suit your needs. However, for those seeking something more memorable or distinctive, it may not impress. Overall, a very basic dining experience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Tuna
Website is garbage. Can't get to a menu without jumping through hoops and giving permissions. I'll just go to jersey
Food: 4
The north side store is better than the south side
Atmosphere: 4
Food: 4
Service: 4
Ordered almost $60 worth, barely any meat instead of lettuce we got a boat load of onions on the tuna and the ham and cheese might as well been bread and cheese and a tomato. Also, it was the same with the salami skimping out on the meat,mayo,cheese, and lettuce that I'm surprised there was a loaf a bread and not a piece of cardboard rolled up. I had to do a double take to make sure I didn't order from Jimmy John's, but then again, it seems Jimmy John's can make better sandwiches now since cousins fell to the bottom. Such a disappointment. I guess I'm crossing cousins off for good, only Ella's,dinos, and jersey Mike's. You guys such take lessons from them. Maybe they can train you how to make sandwiches properly without being a rip-off.
Atmosphere: 1
Food: 2
Service: 1
Always friendly. Quick. Accommodating. And they make a tastey sub. Please get banana and/or pepperoncini peppers ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Steak Cheese Steak, Pepperoni Melt
Loading...